Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very unorganised
Rated 2 stars out of 5
by Joanne Wilde - Posted on 17 April 2025
Booked an appt for 9.30 with mental health team, confirmation txt received, but on checking patient access it said appt 9.30 to 5, rang practice to check it wasn’t a phone appt only to be told my appt was 10.30. When I asked how I’m supposed to know was told I will receive a txt on the day which I didn’t not receive but had already booked time off work for 9.30 appt. Upon arriving for the 10.30 appt checked in for system to tell me I had missed my 9.30 appt so had to go to reception to be told that system is wrong and I hadn’t missed my appt, very unorganised. Same for my next appt, received txt advising 9.15 but patient access again says 9.30-5 on the day
Visited April 2025
Review titled Ashton Medical Group
Replied on 17 April 2025
Dear Mrs Wilde Thank you for taking the time to leave your feedback, and we're very sorry for the confusion and frustration caused around your appointment times. We understand how important it is to have clear and accurate information, especially when planning around work and managing mental health. It sounds like there was a breakdown in communication between the booking system, text confirmations, and Patient Access, and we completely appreciate how frustrating this must have been. We will work with our digital provider to prevent this kind of discrepancy from happening again. Your feedback has been shared with the management and IT teams to help improve the process going forward. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Appalling - unable to book a doctors appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2025
It is appalling that you are unable to phone and book an appointment with a doctor. Basically the Doctor decides via a form whether they will see you and they get 48 hours to decide! Being told to go to a&e or phone 111 is no doubt having a huge impact on these services purely because you have no way of seeing a doctor unless they want to see you. Sickness for 6 days, unable to keep food down, severe stomach pain in the right hand side and a request from the A&E visits over the last month to see a doctor to get a referal and still unable to get in front of a doctor! It's appalling. Waiting on scan results with the feedback from the receptionist that the doctor has them and you have to wait, 5 days later. I've never experienced anything like a system that effectively cuts you off from seeing a doctor. Disgusting process.
Visited April 2025
Review titled Ashton Medical Group
Replied on 14 April 2025
Dear Patient, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and fully appreciate how distressing it must be to feel unwell and not receive the care you expect in a timely manner. Our current system aims to ensure that every patient receives the most appropriate care as quickly as possible, based on clinical need. When a patient submits a request, our clinicians review the information provided to determine the most suitable next step whether that be an appointment, further investigations, or signposting to a more urgent care pathway like A&E or 111. This process helps us prioritise urgent issues and make sure those with the greatest need are seen promptly. That said, we understand how frustrating it can be when you're in pain or concerned about ongoing symptoms and are waiting for a referral or results. We sincerely apologise if communication around your scan results and follow-up has not met your expectations. We will take your comments on board to review how we can improve clarity and timeliness in keeping patients informed. If you are still waiting to speak to a GP or need further assistance, please contact the practice directly, we would be happy to look into your case personally and help move things forward. Your health and wellbeing are important to us, and we appreciate your feedback as an opportunity to improve. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Booking an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2025
The hours that you can book an appointment on are ridiculous. I’m a student who’s currently in highschool and I wanted to get check out by the doctor for asthma so I asked my father to book me an appointment because I can’t use my phone in school and the receptionist tells my father that I either need to be present or I need to call myself to book an appointment. So I do exactly as I’m told but obviously I can’t book it because it’s out of the working hours. So I tell the receptionist that I’m a student and I don’t have time to book my own appointments and she just gives me attitude saying that I just need to ask my school to let me do it and that a form literally just takes 2 minutes to complete. I feel like there were way better ways to phrase this and she could have helped in resolving the situation a little better. These hours need to be fixed for students like me who do not have time to call and make appointments to see a doctor.
Visited March 2025
Review titled Ashton Medical Group
Replied on 12 March 2025
Dear patient, Thank you for your feedback. I’m sorry to hear about your experience and understand the difficulties of booking an appointment while in school. Unfortunately, without your details, I’m unable to look into this further, but I’d really like to help resolve this issue for you. Please contact us at a time that is convenient for you so we can discuss alternative ways to accommodate your situation. We always aim to support our patients as best as possible and appreciate any opportunity to improve our service. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Wonderful Service
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2025
Submitting the online form was simple. I received a call within 24 hours for an appointment to see a doctor, 24 hours later I visited the doctor face to face who prescribed me the antibiotics I needed. Within 48 hours I collected my prescription from the pharmacy. This is by far my best experience with this practice
Visited February 2025
Review titled Ashton Medical Group
Replied on 13 February 2025
Dear patient, Thank you for your feedback. We're delighted to hear that your experience with our online form and appointment process was smooth and efficient. Ensuring timely care for our patients is our top priority, and it's great to know that everything worked seamlessly for you. We appreciate you taking the time to share your experience. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Great doctors
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
The level of care i always receive when attending my appointment is fantastic. So personable, caring and efficient. The mental health worker is outstanding and has really helped me with my needs
Visited January 2025
Review titled Ashton Medical Group
Replied on 22 January 2025
Dear Patient, Thank you for your kind review! We're so pleased to hear that you found our team helpful and that your enquiry was resolved to your satisfaction. It's great to know that our staff went the extra mile to assist you and ensure a positive outcome. Your feedback is greatly appreciated and will be shared with the team to encourage them to continue providing excellent service. If there's anything else we can help you with, please don’t hesitate to reach out. Thank you again Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Amanda Turner - Posted on 22 November 2024
Having recently feeling unwell, I sent in a request for an appointment and fit note. The service from every member of staff, from the receptionist who was quick to reply to my initial on line request , the Dr who sent a message about support services and who at the practice could support me and the mental health practitioner who has been outstanding with his support and guidance. The whole team actually going above and beyond and calling to follow up that I’m doing my ok, well done and a huge thank you. Unfortunately I cannot put the names of staff to ensure they are recognised but I will follow this up with a thank you card.
Visited November 2024
Review titled Ashton Medical Group
Replied on 06 December 2024
Dear Ms Turner Thank you so much for your thoughtful and heartfelt review! We're delighted to hear that you had such a positive experience with our team during what must have been a difficult time. It’s wonderful to know that our receptionist, doctor, and mental health practitioner were able to provide the care and support you needed, and that their efforts made a difference to your well-being. Your kind words truly mean a lot to us and will be shared with the team to let them know the impact they've had. We’re always here to support you, and we’re so pleased to have been able to help. Thank you for taking the time to share your experience, and we’ll look forward to receiving your thank-you card—it will mean the world to the staff! Take care and please don’t hesitate to reach out if you need anything further. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Poor receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 06 December 2024
I have a regular appointment to see a councillor (for clarification, not medical staff). A week ahead of my appointment I realised I would be unable to attend and phoned to reschedule. The receptionist told me no appointment was booked for me and in any case the person concerned wasn't in on that date. I know this to be incorrect. She refused to pass on a message. I was told the only way to rearrange was to go through the online triage system. A week later I noticed the appt I had tried to cancel was showing on my patient access record. And no doubt I have been recorded as a No Show. After giving this some thought, I wonder if the receptionist had been looking at the wrong date on the computer system. Of course no one ever admits to making mistakes do they.
Visited October 2024
Review titled Ashton Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We understand how frustrating and distressing this situation must have been for you. It seems that at the time of your call, the schedule may not have been fully updated, and we sincerely apologise for any confusion or inconvenience this caused. We’re also sorry for any upset caused by the lack of clarity in communication and for the difficulty in rearranging your appointment. Your concerns are important to us, and we will review our processes to prevent similar issues in the future. Please rest assured that we’ll investigate this matter further, including reviewing any records related to the appointment. If you’d like to discuss this further or require assistance with rescheduling, please don’t hesitate to get in touch with us directly. Thank you for bringing this to our attention, and we hope to provide a smoother experience moving forward. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Chasing up blood results
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2024
Very helpful at this enquiry nothing was too much trouble and after several calls regarding my enquiry the out come was very good thanks to the member of staff that dealt with it on the phone
Visited October 2024
Review titled Ashton Medical Group
Replied on 06 December 2024
Dear Patient, Thank you for your kind review! We're so pleased to hear that you found our team helpful and that your enquiry was resolved to your satisfaction. It's great to know that our staff went the extra mile to assist you and ensure a positive outcome. Your feedback is greatly appreciated and will be shared with the team to encourage them to continue providing excellent service. If there's anything else we can help you with, please don’t hesitate to reach out. Thank you again! Kind Regards Mr C Hayhurst Assistant Practice Mnager
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Review titled Disorganized
Rated 2 stars out of 5
by Anonymous - Posted on 11 September 2024
I had to wait 3 weeks for an appointment, took time off work, only to be told while I was waiting for an appointment that they cannot see me as the doctor/nurse assigned to me only dealt with children. They wouldn't book me in for an appointment on the same day and now have had to wait a week and more time off from work for this. I don't belive the process should take 1 month to get an appointment.
Visited September 2024
Review titled Ashton Medical Group
Replied on 11 September 2024
Dear Patient, Thank you for sharing your feedback, and we sincerely apologise for the inconvenience and frustration caused. We understand how valuable your time is, and it is unacceptable that you were informed at the last minute that the assigned doctor or nurse was not the right fit for your appointment. This is certainly not the level of service we strive to provide. Your experience highlights an area we need to improve, particularly in ensuring that appointments are properly matched to the appropriate healthcare professional and that any issues are addressed well in advance. We regret that this caused you additional time off work and an extended wait for another appointment. We are working hard to reduce waiting times and improve our appointment system to ensure that patients can be seen as promptly as possible. If you would like to discuss this further or need any assistance with your upcoming appointment, please don't hesitate to contact our team directly. We truly appreciate your patience and understanding as we work on improving our service. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled No Service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2024
Nearly everything I ring the practice I am not able to book an appointment for urgent matter and told to go to the hospital. Even when seen by the doctor there I end up going to the hospital. I think they increase the load on the hospital service which is already overloaded.
Visited September 2024
Review titled Ashton Medical Group
Replied on 20 September 2024
Dear Patient Thank you for taking the time to share your feedback. We're sorry to hear that you’ve had difficulty booking appointments and appreciate your concerns regarding the impact on hospital services. We strive to prioritise urgent matters and offer same-day appointments whenever possible. However, in certain cases, it may be necessary to refer patients to the hospital to ensure they receive the most appropriate care, particularly if their condition requires more immediate or specialist attention. Your feedback is important, and we’ll continue working on improving our appointment availability and processes. If you would like to discuss your experience further, please don’t hesitate to contact the practice. Thank you again for your feedback. Kind Regards Mr C Hayhurst Assistant Practice Manager