Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
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Reviews
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Review titled Being fobbed off by receptionist disappointed
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
It’s extremely difficult to get an appointment online, after several attempts and telephone calls I received a call informing me that a telephone appointment has been booked for today. When I did not receive a call from GP at allocated time i called the surgery and I was informed that I was on the list and that the doctor will call me. I rang the surgery again around 2 o’clock and I was informed that I was on the list and the doctor will call any time between 1.45 and 6.00 5.45 I made the 3rd phone call and the receptionist informed that I was not on the list and the GP has gone home. The care provided by the surgery is appalling. It is very difficult to see GP, i have been with this surgery for over 68 years and it’s getting worse day by day
Visited May 2024
Review titled Ashton Medical Group
Replied on 31 May 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the frustration and inconvenience you encountered in trying to secure an appointment and the subsequent issues with your scheduled telephone consultation. We understand how important timely and reliable healthcare is, especially given your long-standing relationship with our surgery. Your feedback is invaluable to us, and we are committed to improving our services. We will be reviewing our appointment scheduling process and communication protocols to prevent such occurrences in the future. Ensuring our patients receive the care they need in a timely manner is our top priority, and we regret that we fell short in your case. Thank you for your patience and for bringing this to our attention. We appreciate your continued trust in us over the years and hope to provide you with the high standard of care you deserve moving forward. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Bad experience
by Anonymous - Posted on 12 April 2024
Turned up at the surgery to see if anything had been sent through from the hospital, I was very upset crying as through my illness I have become depressed. All I asked was if there was anyone I could speak too. To the response from the receptionist who was talking to someone in the back room and looked and said no we have nothing today, I understand and would not just expect people to drop everything and I should get an appointment. The actual thing is Training!! Why was it the person at the back not come out take me to the side ask why I was upset and signpost me to the best place or give me numbers and check that I was ok which I am not. Today I am angry and let down that I felt very lonely in the surgery and broke down in my car and had to look through the internet for numbers and information. Not good from my own doctors surgery who I’m supposed to trust my health with.
Visited April 2024
Review titled Ashton Medical Group
Replied on 16 April 2024
Dear Patient, I'm truly sorry to hear about your experience at our surgery, and I want to extend my sincerest apologies for the lack of support you received during your visit. Your well being is of the utmost importance to us, and it's disheartening to learn that you felt alone and unsupported during such a vulnerable moment. Our goal is to provide compassionate and empathetic care to all our patients, especially during challenging times. It's clear that we fell short of meeting your expectations, and for that, I am deeply sorry. Your feedback is crucial in helping us identify areas where we can improve our services and provide better support to our patients.I completely understand your frustration and disappointment with the lack of assistance you received from the receptionist. It's essential that every member of our team is trained to recognise and respond to patients in distress with empathy and understanding. We will address this issue with our staff to ensure that situations like yours are handled more sensitively and effectively in the future. If you need any further help please contact the surgery and i will do my upmost to assist you and provide the support you need.Once again, I apologise for the distress you experienced during your visit, and I appreciate your willingness to share your concerns with us. Your well being is our top priority, and we are committed to making the necessary improvements to ensure that all our patients receive the care and support they deserve. Kind Regards Chris Hayhurst Assistant Practice Manager
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Review titled Very customer UNfriendly and unhelpfull.
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Very dissapointing reception serivice everytime. Reception stuff has no empathy, answer to everything is „go to the walking centre”. No consideration whatsoever for poorly little children who would have to sit in the walking centre for 5 hours to be seen. Stuff absolutely refuses to contact doctor and even ask for children to be seen. Happened few times now not only to me. All our friends have changed the practise and we will be on our way to do it too. Very upsetting as it was a great practise before they merged few years ago.
Visited April 2024
Review titled Ashton Medical Group
Replied on 29 April 2024
Dear Patient I'm sorry to hear about your disappointing experiences with the reception service. It's frustrating when you're seeking help, especially for your children, and feel like you're not being heard or supported. It sounds like there's been a lack of empathy and flexibility in dealing with your concerns. Your feedback is important. It's crucial for us to be responsive to the needs of our patients, especially when it comes to the well-being of children. Unfortunately, as this has been posted anonymously I am unable to give further assistance, however, if you would like to contact the surgery or fill out one of our Online consultation forms we will be more than happy to help. Thank you for bringing your concerns to our attention. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
The practice was a good central I will recommend it to a friend very caring staff Extremely impressed & delighted with the staff. Very pleasant and helpful doctor’s and nurses . I felt well informed on the benefits and risks of the treatment. Very helpful nice manner and good service.
Visited March 2024
Review titled Ashton Medical Group
Replied on 07 March 2024
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you found our practice to be excellent and that you felt well cared for by our staff. It's always our goal to provide exceptional care and support to our patients, so knowing that you felt informed about your treatment options and comfortable throughout the process is rewarding for us. Your recommendation means a lot to us, and we're grateful for your kind words about our caring staff, pleasant doctors, and helpful nurses. We're committed to maintaining the highest standards of service, and we look forward to continuing to exceed your expectations in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing our practice. Kind Regards Chris Hayhurst Assistant Practice Manager
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Review titled Reception Area
Rated 3 stars out of 5
by Anonymous - Posted on 26 January 2024
I've not long been a patient of Ashton Medical Group, registered online, easy process. On entering the building the door was broke, it says its for disabled, but there is no push button ? Having gone to the check in screen, it couldn't find my details. I joined the long queue to check in. The receptionist was on the phone. May I ask why? Are there not enough staff behind the scenes to answer the phone? The receptionist should be there to keep an eye on the things that are happening in reception. After she had finished the conversation, she apologised and then dealt with the people in the queue, she also had who I think was a doctor waiting to tell/ask her something. Had my appointment, very nice doctor and off I went to my chemist. I had to go back to the surgery to sort out a prescription and shes on the phone again with another 4 patients in front of me. I don't know how long she had been on the phone before I got there, but the 1st person in the line was huffing and puffing, looking back at the queue and rolling her eyes with "why can't they get more staff" What happens if there is an emergency in the waiting room, some poor old dear has fallen over, patients in the waiting room should be the receptionists priority.
Visited January 2024
Review titled Ashton Medical Group
Replied on 29 January 2024
Dear Patient, Thank you for taking the time to share your feedback regarding your recent experience at Ashton Medical Group. We appreciate your comments and apologise for any inconvenience you may have experienced during your visit. We understand your concerns regarding the broken door and the lack of a push button for disabled access. Please be assured that we are actively working on fixing the door. Regarding the queue at the reception, we sincerely apologise for any delays you encountered during the check-in process. We do have staff in a side room next to reception to assist during peak times. However, due to the demand from patients, there are instances when front desk staff may need to answer phones. In case of emergencies, rest assured that we have CCTV in operation and additional staff on-site to respond promptly. Your safety and well-being are our top priorities. We appreciate your positive remarks about the doctor you saw during your appointment. We strive to provide excellent medical care, and your feedback encourages us to continue delivering quality service. We appreciate your patience and understanding in this matter. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to enhance the overall patient experience. If you have any further concerns or suggestions, please do not hesitate to reach out. Thank you for choosing Ashton Medical Group, and we look forward to serving you better in the future. kind regards, Christopher Hayhurst Assistant practice manager
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I went in just to give a blood sample. The staff were wonderful, I had some concerns & questions, which they sorted out and put me ease. I now have a health check up appointment, and a telephone consultation with a doctor. Which I am very pleased about.
Visited January 2024
Review titled Ashton Medical Group
Replied on 04 January 2024
Dear Patient, Thank you so much for taking the time to share your positive experience with us. Were thrilled to hear that our staff could address your concerns and questions, putting you at ease during your visit to give bloods. Its good to know that you have also scheduled a follow up appointment with a GP. If you have any further questions, please don’t hesitate in contacting us. Kind Regards Mr Chris Hayhurst Assistant practice manager
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Review titled Great GPs, very poor receptionist.
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2025
Today 14th January 2024 around 3:20pm, I was instructed by my GP to hand in my swab to the receptionist. The young woman was incredibly rude, and asked “what’s that?” I explained to her that I was instructed to hand it in reception. She asked for my date of birth and name, and asked “what’s room have you come from” she got some information from the GP and returned and told me to throw it in the bin and do another one as it was too late to hand it in today. She looked through three different cupboards to find a fresh swab, made her way back to reception, held the swab up and said to me “are you gonna get it or what? I can’t hand it to you through this plastic thing” (she meant the Perspex) my response to her was “you’re the one who work here, you must have an idea on how to hand over these to patience” she then stuffed it through one of the holes and told me that I should know what reception to hand it into. I asked what time is best, she said “anytime… erm, well anytime before 3”
Visited January 2024
Review titled Ashton Medical Group
Replied on 15 January 2025
Dear patient, Thank you for taking the time to share your feedback regarding your visit to our surgery on January 14th, 2024. I am sorry to hear about your experience and the concerns raised regarding the interaction with our receptionist. Please accept my sincere apologies for any frustration or inconvenience caused during your visit. We expect all members of our team to maintain a professional and courteous approach when assisting patients, and I am disappointed to hear that this was not reflected in your interaction. Your description of the encounter is not in line with the high standards of care and respect we strive to provide at our surgery. I will be addressing this matter with the receptionist involved to ensure that they understand the importance of clear and respectful communication, particularly in situations that may require additional guidance or explanation. We will also provide further training to reinforce proper protocols and professionalism. Regarding the timing for handing in swabs, I recognise the importance of providing clear and consistent guidance. Moving forward, we will work on improving communication to avoid any confusion and ensure that patients are informed about the appropriate procedures and collection deadlines. If you would like to discuss this matter further or if there is anything else we can do to support you, please do not hesitate to contact us directly. Your feedback is invaluable in helping us improve our services, and I hope we can regain your trust in the future. Once again, I apologise for your experience and thank you for bringing this to our attention. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Excellent understanding & care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Gave me time to talk about my problems. Answered all my questions and put me at eas. Also importantly showed me how to access the medical groups web site and how to go about filling it in.
Visited January 2024
Review titled Ashton Medical Group
Replied on 19 January 2024
Dear patient, I'm glad we could provide you with the support and information you needed. It's important to us that you feel comfortable and well informed. If you have any more questions or concerns in the future, don't hesitate to reach out. Remember. Thank you for sharing your feedback and experience. Kind Regards Mr C Hayhurst Assistant practice manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
Very unhappy with this practice. Difficult seeing a GP, nominated chemist changed with no communication to patients. Need to go elsewhere.
Visited December 2023
Review titled Ashton Medical Group
Replied on 27 December 2023
Dear patient Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience you've encountered and appreciate your feedback. We understand your frustration regarding the challenges in scheduling appointments with our GPs and the unexpected change in the nominated chemist without prior communication. We genuinely value your concerns and would like to assure you that we take this feedback seriously. To address the issues you've raised, we encourage you to reach out to our management team directly. They are dedicated to resolving such matters promptly and ensuring our services meet the expectations of our valued patients. Please contact gmicb-tameside.amgmanagers@nhs.net at your earliest convenience, and they will be more than happy to assist you in sorting out any problems you've faced. Your feedback is invaluable to us, and we are committed to improving our services based on the input we receive from our patients. We sincerely hope to have the opportunity to rectify the situation and regain your trust. Thank you for bringing this matter to our attention, and we look forward to the opportunity to address your concerns. Kind Regards Mr Chris Hayhurst Assistant practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
I had my ears syringing The nurse was very clear with what she was going to do and put me at ease straight away She was very understanding and solved my issue to my satisfaction and would definitely recommend this nurse to any patient in future 5 stars from me
Visited December 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear patient Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your ear syringing appointment was a success and that our nurse provided excellent care. It's wonderful to know that the nurse was clear in explaining the procedure and put you at ease right away. Providing a comfortable and understanding environment is important to us, and we're glad that you felt well-supported throughout the process. Thank you once again Kind Regards Chris Hayhurst Assistant practice manager