Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent understanding & care
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Gave me time to talk about my problems. Answered all my questions and put me at eas. Also importantly showed me how to access the medical groups web site and how to go about filling it in.
Visited January 2024
Review titled Ashton Medical Group
Replied on 19 January 2024
Dear patient, I'm glad we could provide you with the support and information you needed. It's important to us that you feel comfortable and well informed. If you have any more questions or concerns in the future, don't hesitate to reach out. Remember. Thank you for sharing your feedback and experience. Kind Regards Mr C Hayhurst Assistant practice manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
Very unhappy with this practice. Difficult seeing a GP, nominated chemist changed with no communication to patients. Need to go elsewhere.
Visited December 2023
Review titled Ashton Medical Group
Replied on 27 December 2023
Dear patient Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience you've encountered and appreciate your feedback. We understand your frustration regarding the challenges in scheduling appointments with our GPs and the unexpected change in the nominated chemist without prior communication. We genuinely value your concerns and would like to assure you that we take this feedback seriously. To address the issues you've raised, we encourage you to reach out to our management team directly. They are dedicated to resolving such matters promptly and ensuring our services meet the expectations of our valued patients. Please contact gmicb-tameside.amgmanagers@nhs.net at your earliest convenience, and they will be more than happy to assist you in sorting out any problems you've faced. Your feedback is invaluable to us, and we are committed to improving our services based on the input we receive from our patients. We sincerely hope to have the opportunity to rectify the situation and regain your trust. Thank you for bringing this matter to our attention, and we look forward to the opportunity to address your concerns. Kind Regards Mr Chris Hayhurst Assistant practice manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 December 2023
I had my ears syringing The nurse was very clear with what she was going to do and put me at ease straight away She was very understanding and solved my issue to my satisfaction and would definitely recommend this nurse to any patient in future 5 stars from me
Visited December 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear patient Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your ear syringing appointment was a success and that our nurse provided excellent care. It's wonderful to know that the nurse was clear in explaining the procedure and put you at ease right away. Providing a comfortable and understanding environment is important to us, and we're glad that you felt well-supported throughout the process. Thank you once again Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Reassuring service
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2023
The mental health practitioner was really supportive, listened and validated my feelings. They provided strategies to cope and reassurance if support in the future when making contact with the practice.
Visited November 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear Patient Thank you so much for taking the time to share your positive experience with our mental health practitioner. We are truly grateful for your kind words and are thrilled to hear that you found the support to be helpful. It's wonderful to know that the practitioner was supportive, attentive, and took the time to validate your feelings. Providing a safe and understanding environment is crucial, and we're glad to hear that you felt heard. We're also pleased that you received valuable strategies to cope and reassurance regarding future support from our practice. Your well-being is our priority. thank you once again. Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Prompt Service
Rated 4 stars out of 5
by MR M HIPKIN - Posted on 15 November 2023
After making an online enquiry I was contacted by phone on the same day and was seen by a GP the following morning. Good service!
Visited November 2023
Review titled Ashton Medical Group
Replied on 15 December 2023
Dear Mr Hipkin Thank you so much for sharing your positive experience with us! We're delighted to hear that our team was able to promptly respond to your online inquiry, ensuring you were contacted by phone on the same day. It's fantastic that you were able to see one of our GPs the following morning. We understand the importance of timely and efficient service when it comes to healthcare, and we're thrilled that we could meet your needs. Your feedback is greatly appreciated, and it serves as motivation for us to continue providing high-quality and prompt care. Kind Regards Chris Hayhurst Assistant practice manager
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Review titled Lovely Doctor
Rated 4 stars out of 5
by Andrew Gilliver - Posted on 06 October 2023
Very good experience with a GP who I’d never met before. Great telephone manner before my appointment and very thorough and reassuring during my check up. So important when doctors have a pleasant and personable nature. Dr chatted to my partner too and we both felt all our questions were dealt with.
Visited October 2023
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear Mr Gilliver, Thank you for taking the time to leave your feedback, this is really helpful as it gives us a view point from our patients perspective, we are delighted to see that you have had a positive experience. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Andrew Duffield - Posted on 09 October 2023
Made an online consult request on Friday am. I had a call from a GP Friday pm after they’d reviewed my request and had decided to prioritise the request. Really helpful and practical GP and the prescription was at the pharmacy by the time I got there. Could not ask for anything better.
Visited October 2023
Review titled Ashton Medical Group
Replied on 10 October 2023
Dear Mr Duffield Many thanks for your kind words and taking your time to leave feedback, we really appreciate it and are happy to see you found our system effective and received the care you needed. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Friendly practise
Rated 4 stars out of 5
by Mrs Sheila Fogg - Posted on 19 October 2023
I have always found the staff very friendly especially the nurses who I have found always put you at ease. The only difficulty I gave is using the online forms for appointments but I must say the staff have been a great help.
Visited October 2023
Review titled Ashton Medical Group
Replied on 20 October 2023
Mrs Fogg, Thank you for taking the time to leave such positive comments and please be assured we are continually reviewing our services including our online consultations with the hope of making its more patient friendly. Thank you once again Kind Regards Mr C Hayhurst Assistant practice manager
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Review titled Great on line submission service
Rated 5 stars out of 5
by Guy - Posted on 26 October 2023
Each time I’ve used the on- line submission facility I’ve had a speedy and positive response. E.g.: this morning I submitted one and received a reply in about an hour which answered my query - great service. My wife uses a different GP’s surgery- they don’t have the on-line consultation facility and the service they provide is very poor. Keep up the good work AMG!
Visited October 2023
Review titled Ashton Medical Group
Replied on 07 November 2023
Dear Patient, Thank you for taking the time to leave your feedback, this is really helpful as it gives us a view point from our patients perspective, we are delighted to see that you have had a positive experience. I will be sure to forward your feedback onto our team who will be delighted to hear this. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Lianne - Posted on 11 October 2023
The doctor took the time to really listen to my concerns and to help me with my symptoms. I’ve since had a follow up and again the care has been great. I now have a plan after all the necessary referrals were made and feel supported on the right track
Visited October 2023
Review titled Ashton Medical Group
Replied on 07 November 2023
Dear Lianne, Thank you for taking the time to write your feedback, we are delighted that you had a positive experience with our surgery and feel listened to in relation to your care. I will pass this on to our team who will be delighted. Kind Regards Mr C Hayhurst Assistant practice manager