Ashville Surgery
Swan House, Parsons Green Lane, Fulham, London, Greater London, SW6 4HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practise
Rated 5 stars out of 5
by Andrew Martin - Posted on 28 August 2024
Great GPs and admin team. Issue handled swiftly and effectively. Communication was great and everything went smoothly
Visited August 2024
Review titled Ashville Surgery
Replied on 29 August 2024
Andrew Thanks for taking the time to post a positive review. That's good to hear! I'll share this with the team here.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
Very friendly, on time, got all we needed and doctor was very good with giving advice and proper prescription
Visited July 2024
Review titled Ashville Surgery
Replied on 08 July 2024
Thank you very much for taking the time to post a review. We're pleased to hear that you recent consultation with us went well. I'll share your feedback with the whole team here as it helps to keep us motivated. Thanks again.
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Review titled A practise of Excellence
Rated 5 stars out of 5
by Timothy G Tucker - Posted on 10 July 2024
Able to have an appointment at end of my day and promptly. Very clear and detailed explanation of my issues, Prostrate and cholesterol and constipation. So informative about my concerns it was a education.
Visited July 2024
Review titled Ashville Surgery
Replied on 15 July 2024
Thank you for posting your review. That's very good to hear, and I'll make sure I share your feedback with the whole team. Thanks again. Magnus, Practice Manager
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Review titled Great response time to health issues
Rated 5 stars out of 5
by Thea - Posted on 03 June 2024
I left the symptoms via patchs application and was contacted within an hour by a Doctor, who subsequently booked an appointment later that day and provided me with a well-thought-through diagnosis, prescription and took his time with seeing my son. He was friendly and professional.
Visited June 2024
Review titled Ashville Surgery
Replied on 04 June 2024
Thea Thanks for posting your kind review. It might seem like a small thing, but actually, reviews like yours really help to keep us motivated - so thanks for taking the time to write it. It's good to hear that your experience of the practice went well. Best wishes, Magnus, Practice Manager, Ashville
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Review titled Excellent practice
Rated 5 stars out of 5
by Louise olding - Posted on 21 June 2024
Seen by one of the GPs, an excellent doctor, thorough, respectful, listened and asked questions, competent and very efficient! Thank you
Visited June 2024
Review titled Ashville Surgery
Replied on 21 June 2024
Louise Thanks for taking the time to post a review. That's very kind of you. I'll share this with the team here; reviews like yours really do mean a lot to us - so thank you! Magnus, Ashville Surgery
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2024
Friendly, helpful environment with top class doctors. The doctor I saw was knowledgeable and helped me immediately. Highly recommend!
Visited May 2024
Review titled Ashville Surgery
Replied on 03 June 2024
Thanks so much for taking the time to write a review. That's very kind of you. I'll share this with the whole team as it helps to keep morale up. Thanks again.
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Review titled Yet another cancelled appointment
Rated 1 star out of 5
by Mr A Gibbons - Posted on 11 January 2024
I am supposed to receive a B12 injection every 12 weeks booked my latest appointment before Xmas and was informed would be on 10/01/24 at 1450 this was cancelled at 0807 on the 10/01/24 and a new appointment made for 1600 on 11/01/24 on speaking to receptionist she told me no appointments available until 22/01/24 this is 10 days over I explained having already had this problem every time I request my injection and the senior doctor in the practice assured me it would not happen in future in October 2021 she again informed me no nurse appointment available. I then requested a doctor's appointment so I can receive this injections to which she replied appointments not available until tomorrow and to apply on my GP app. I tried to go on the my GP app but it is not running. I feel as though I am flogging a dead horse been with this practice for 34years and now it is time to move on
Visited January 2024
Review titled Ashville Surgery
Replied on 12 January 2024
Dear Mr Gibbons I think you might have posted this review for the other 'Ashville' surgery (in Manchester?). We're in London. If I've got this wrong, please do email me and I will into your complaint in more detail. Magnus ashville.surgery@nhs.net
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Review titled Worst GP Practice
Rated 1 star out of 5
by Nicholas Moore-Searson - Posted on 03 August 2023
I would advise everyone never to consider registering with this GP surgery. They have to be the worst surgery in the Uk that think they can treat patients with utter contempt. The surgery has far too many receptionists sitting doing nothing who consider they can be as difficult as possible with patients who simply want to make an appointment to see their GP who has not seen them now for over three years.
Visited August 2023
Review titled Ashville Surgery
Replied on 07 August 2023
Nicholas Thanks for your review. We're very sorry to hear that you're not happy with the surgery's reception team. I don't think they do treat patients with 'utter contempt' but I will speak to them to make sure that they are mindful of how they communicate with patients. Regarding your comments on appointments, I understand that you have an upcoming appointment. Best wishes, Magnus, ASHVILLE SURGERY
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Review titled Gone downhill
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
This practice used to be good, however, in the last few years has become a terrible place to be registered. The online Patches form is a bad system because you have no idea when the GP is going to call you, not even a window of time. So you just need to be waiting by the phone at all hours of the day. You can't request a face to face appointment at all. I have had a particularly bad experience with one doctor who is extremely condescending and rude but you can't choose who your form gets assigned to so you have no choice in who your doctor is, unlike under the previous system. I understand that the NHS is under a lot of pressure and must be a difficult place to work at times but this practice seems determined to put people off from requesting medical support. Some of the receptionist staff are incredibly kind and helpful people whereas others are brusk and treat you like a nuisance. Your experience is completely determined by who you interact with and unfortunately can leave you with a terrible experience.
Visited June 2023
Review titled Ashville Surgery
Replied on 05 December 2023
Thanks for taking the time to give us some feedback. Firstly, I'm so sorry to hear that you've not been satisfied with your experiences of the practice. If you want to raise anything specific with me, please do contact me at ashville.surgery@nhs.net and I will look into this. With PATCHs, patients are given an estimation of when their query will be dealt with, but I appreciate it can be frustrating. We are hoping that we can improve the messaging that goes out to patients once they've submitted a PATCHs. Of course, it does depend a lot on the volume we've received on any given day. I'm also sorry to hear that you've had mixed experiences of the staff here (both clinical and non-clinical). I will remind the team that good communication with our patients is essential. Again, if you want to raise anything in more depth with me about this, please do get in touch. Once again, I'm sorry to hear about your dissatisfaction with us. Magnus, Practice Manager
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Review titled Appointment
Rated 2 stars out of 5
by Dennis Watkin. - Posted on 22 May 2023
After arriving today for an 10.45 appointment , By the time I got to The reception I was told that I was too late And had to make another appointment. I wasn't happy about this. I think The receptionist could've let me check in, The rapid check in machine wasnt working so by the time I got to The receptionist it was 10.55
Visited May 2023
Review titled Ashville Surgery
Replied on 22 May 2023
Dennis We're the Ashville Surgery in London. I wonder if your review is for a different surgery as we can't find any details of a missed 10.45am appointment? We can certainly look into this for you if your appointment was meant to be at our surgery. If so, please email us at ashville.surgery@nhs.net