Ashworth Street Surgery
85 Spotland Road, Rochdale, Lancashire, OL12 6RTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment and reception staff
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2025
I’m extremely disappointed with the experience I had with the appointment and reception staff. From the beginning, communication was poor and unprofessional. It was difficult to get through on the phone, and when I finally did, the receptionist was dismissive and seemed uninterested in helping. The booking process felt rushed, and I wasn’t given clear information about what to expect. The staff at the front desk appeared disorganized and lacked basic customer service skills.I hope management seriously reviews how the front-of-house team is trained, as this level of service is unacceptable.
Visited April 2025
Review titled Ashworth Street Surgery
Replied on 15 April 2025
Thank you for taking the time to share your feedback. We are truly sorry to hear you felt the experience with our appointment and reception staff was poor. We understand how important clear communication and efficient service are. Your comments regarding the phone accessibility, the booking process, and the professionalism of the front desk staff have been noted, but cannot be investigated without more information. To help us investigate this matter further and improve our service, please feel free to contact the practice directly on 01706 346767 or via our website https://www.ashworthstreetsurgeryrochdale.co.uk/your-record/keep-us-up-to-date/, providing your contact details. We will be happy to look into your concerns and ensure this is addressed appropriately.
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Review titled Very helpful
Rated 5 stars out of 5
by Amit Gaokar - Posted on 21 March 2025
Great staff. Always helpful. Been with the practice for nearly 4 years and have never experienced issues with getting appointments or dealing with staff. Went for a check up today for one problem and doctor was kind to accommodate when asked to also get their opinion about another issue. The clinical staff is excellent and kind.
Visited March 2025
Ashworth Street Surgery has not yet replied.
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Review titled Not confidential
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I went to reception today to collect a sick note. The receptionist asked what it was that I was collecting. I did not want to say because there was someone on the queue who I knew but I did not want them to know that I was off work on sick leave. The receptionist was annoyed that I would not say that it was a sick note even after I pointed out that I was not in a private area and did not want to discuss confidential information in a public area. I was not trying to be awkward but she really needs to understand that patients may not want everyone in the queue knowing their business.
Visited May 2023
Ashworth Street Surgery has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
Non clinical staff need training so they don't unconsciously and unintentionally discriminate. Need to stop giving out contradicting advice and be responsible and be accountable table for their errors and mistakes.
Visited April 2023
Ashworth Street Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
Phoned today as I had found a lump in my breast, within an hour, I had had a telephone appointment with a Doctor followed up with a consultation and examination in person. The treatment and care I have received was second to none and I cannot thank the team, from the receptionist to the doctor, highly enough. I know GPs are under pressure at the moment but the care I received today, and at other times when I have needed them, have been exemplary
Visited April 2023
Ashworth Street Surgery has not yet replied.