Askern Medical Practice
Askern Health Centre, Spa Pool Road, Askern, Doncaster, South Yorkshire, DN6 0HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Beyond bad
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
The practice just gets worse year on year. They cancel appointments the evening before its due and text you to let you know. If you don't see the text message its tough ?. Do these people realise that we don't all bury out heads in our phones or sleep with them. They book a telephone appointment for a meds review then they dont ring you and put on your NHS record that you failed to attend. Where did I fail to attend? its shocking. The woman on the desk spends too long chatting to patients and dosnt seem to know how to get to the point and move on. I know this because I can hear the conversation 4 yards back, she also passes on medical advise which I have also heard and cringe at. That side of the building is constantly devoid of activity most of the seats are empty, all you hear is tumble weed yet try and book an appointment its always weeks in advance. Lakeside practice however is thriving its always busy. my doctor (the one thats there all the time) is the glue that holds Askern medical practice together without him there would be no patients. He's a gentleman and a fine Doctor. But don't refer to the big cheese as a Doctor he told my wife "I'm not a doctor I'm a surgeon and Ive held someones heart in my hand". Big deal ...... Hows about getting a grip on your practice its a joke
Visited June 2024
Askern Medical Practice has not yet replied.
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Review titled Somebody please answer the telephones
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
Everytime I call in the afternoon I am immediately told there are more than 5 people ahead of me in the queue. Is that 6 or 60? The figure does not drop no matter how long you are on the line. The last time I waited over an hour before hanging up. Today I simply gave up when I heard the "more than 5 bit" if it covers all those surgeries have independent phone lines. And Ive been in the surgery at Askern whilst ringing the phone and one person is on the desk, nobody in the office area and no phone ringing. What is happening? please answer the phone, employ more people, and be more open and honest about these problems.
Visited November 2023
Askern Medical Practice has not yet replied.
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Review titled disastererous
Rated 1 star out of 5
by frank - Posted on 17 July 2023
booking for appointment is literally impossible. minimum an hour of waiting. reception staff extremely unhelpful and unfriendly. it is definitely not recommended. I should have registered in the next door desk Lakeside Practice in the first place.
Visited June 2023
Askern Medical Practice has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Ruby Diskin - Posted on 27 March 2023
Got given a telephone appointment at this practice by the call centre staff who said there was no face to face appointments available so I awaited my phone call. Appointment time passed but as it said telephone appointment times are approximate I wasn’t too concerned. I then received a text saying I had not attended my appointment. To my confusion I rang the practice who said they don’t even do telephone appointments and the appointment was put down as a face to face!! Absolutely fuming about this. Been laid up in bed with suspected strep A and there is nothing they can do until tomorrow!! I will be making a formal complaint about the whole group practice as I needed some medication today! Diabolical service from the call centre staff who are clearly incompetent in arranging an appointment.
Visited March 2023
Askern Medical Practice has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2022
Whenever I go to order a repeat prescription the items I want have not been put on repeat, then they want me to have another review even through I’ve had one, wasting both my time and there’s because they haven’t put it down on the system.
Visited August 2022
Askern Medical Practice has not yet replied.
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Review titled Horrendous administration
Rated 2 stars out of 5
by Anonymous - Posted on 26 August 2022
The doctors and nurses are lovely if you manage to get in- but the process to get an appointment or prescription is awful. I rang when I had a months left of medication left and luckily had a nurses check available the week after but couldn’t get a pharmacist call until I only had two days left of the medication. And then was told it can take up to 72 hours to be signed and ready for collection. When asked what I can do as I only have 2 days of medication left I was told ‘Nothing’ by the pharmacist and then ‘call 111’ by a receptionist. Appalling scheduling.
Visited August 2022
Askern Medical Practice has not yet replied.