Aspen Medical Practice
Aspen Centre, Horton Road, Gloucester, Gloucestershire, GL1 3PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not respect practice
Rated 1 star out of 5
by Barbara Jadwiga Klim - Posted on 07 June 2024
I visit Aspen to book appointment after leaving hospital with heavy bleeding. I was in need to have some medication and consultation about next step in my treatment. Reception staff very rude and impolite offer me appointment after one month. No respect and zero compassion for sick and suffering people. I was send home without seeing GP and without any medication.
Visited June 2024
Review titled Aspen Medical Practice
Replied on 12 June 2024
Dear Barbara, Thank you for your feedback, we are really sorry to hear you felt you had a poor experience. We have also received your email regarding this and will be in contact with you shortly. Best wishes, Aspen Medical Practice
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Review titled Excellent , Insightful and Impactful
Rated 5 stars out of 5
by Elizabeth Abraham - Posted on 24 June 2024
I attended this session today. Attending this session profoundly impacted my understanding of diabetes.The session covered a range of important topics . One of the most enlightening parts of the session was the detailed explanation of the glycemic index and how different foods impact blood sugar levels.Overall, the prediabetic/diabetic education session was very insightful and empowering. I would highly recommend it to anyone looking to gain a deeper understanding of diabetes and how to manage or prevent it. The comprehensive information, engaging presentation, and practical advice make it a valuable resource for both prediabetic and diabetic individuals.
Visited June 2024
Review titled Aspen Medical Practice
Replied on 25 June 2024
Dear Elizabeth, Thank you very much for such lovely feedback. We are so glad to hear you found the diabetes group very insightful and empowering. Our Diabetes Team work really hard to put these sessions on, they will be so grateful to hear how impactful you found it - we will pass this feedback onto them. Best wishes, Aspen Medical Practice
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Review titled Excellent Nurse - Blood test
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
I had a blood test appointment and my nurse, was very caring, personable and professional. I suffer with severe anxiety and my nurse‘s bedside manner put me at ease and her technique allowed for my blood test to be carried out easily and as pain free as a blood test can be. I will be requesting this nurse again for any further blood tests. Please acknowledge my nurse today for the outstanding services she is providing, an excellent nurse.
Visited June 2024
Review titled Aspen Medical Practice
Replied on 18 June 2024
Dear Patient, Thank you very much for your kind feedback, we are so glad you found the Nurse caring, personable and professional. We will ensure this feedback is passed onto the appropriate staff member. Best wishes, Aspen Medical Practice
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Review titled Disgusting treatment
by Anonymous - Posted on 13 June 2024
Today I phoned to book a doctor appointment. This took two hours and when I used another phone it said I was number 77 on the waiting list! Receptionist wanted to know all about my complaint when I eventually got through, which I did not want to give her. Receptionist are not medically qualified and any training that the practice reckon they give them, does not make them qualified. A patient should have the right to keep their medical conditions private if they wish to only discuss with a doctor and not be hounded by receptionists and their manager, who indicated it was ok for me to tell her everything as she wasn't a receptionist.....she was a manager! When I refused to tell her as well she said if I didn't tell her she would terminate my call, she then put the phone down on me when I said I only wanted to speak to a doctor. Unfortunately I have had a very bad experience with receptionists from this practice in the past. Where I went in with chest pains several years ago, the receptionist told other people I know that I had a heart attack....which I had not. People still ask me today about my so called heart attack! The amount of wasted time at this practice is astounding, one should just be able to see a GP, who should then be able to give a diagnosis....the clue is in the name really, General Practitioner. On the odd occasion a referral to a specialist is required that can be done quickly by the GP. To think that every doctor should specialise in only one ailment is ridiculous. What happens if the foot specialist goes on holiday.....heaven forbid, or the knee specialist goes off long term sick, utter chaos? The patient is best placed to know who they wish to see....not a receptionist. Yes you could ask to see a skin specialist, but it doesn't stop there....they want to know every little detail. I have given details in the past & when you see the doctor, they haven't got a clue why you want to see them, so exactly why they want this time wasting information that creates huge waiting times beggars belief. It is invasive and time wasting. Even when I eventually gave them a reason, they put me on hold for quarter of an hour to make me an appointment. I have been lied to, by a manager, from this practice before, and although I received an apology from a doctor, it leaves me with little confidence appertaining to confidentiality concerning the clerical team. For the manager put the phone down on an elderly man trying to book a doctor appointment, because he doesn't wish to reveal his private medical conditions to none medical staff, is nothing short of disgusting in my view.
Visited June 2024
Aspen Medical Practice has not yet replied.
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Review titled Phone lines just get worse
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
I am pregnant and trying to get hold of this surgery is impossible - on hold for 2hrs and still 30 in the queue, the issues are never resolved. The phone lines are never answered. You also can’t complain as they only accept hand delivered complaints to the main surgery. So many people in Gloucester must not be accessing the help they need.
Visited May 2024
Review titled Aspen Medical Practice
Replied on 15 May 2024
Dear Patient, Thank you for your feedback, we sincerely apologise for the issues you have experienced. We have implemented an improved telephone system that should help to reduce waiting times. It has a call back feature to enable the caller to automatically receive a call back when you reach number 1 in the queue. We do also accept feedback and complaints via our website: https://www.aspenmedicalpractice.nhs.uk/feedback-complaints/ if you wish to do so. Again, we are very sorry to read that you have had this negative experience. Best wishes, Aspen Medical Practice
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Review titled Efficient phlebotomist
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2024
I saw the practice phlebotomist who was efficient, professional and very kind Very knowledgeable and happy to give advice which was very useful to my recovery
Visited May 2024
Review titled Aspen Medical Practice
Replied on 12 June 2024
Dear Patient, Thank you for your kind feedback, we will ensure this is passed onto the appropriate clinician. Best wishes, Aspen Medical Practice
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Review titled Nurse Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2024
I would like to say thank you to Kelly in the nursing team at Aspen Medical Practice. She has been so kind and helpful during regular appointments to help my son with a surgery wound. She made appointments out of school hours to ensure my son didn't miss any more school time and she really went the extra mile to help his recovery and built up a great rapport with him during appointments. Thank you Kelly.
Visited May 2024
Review titled Aspen Medical Practice
Replied on 28 May 2024
Dear patient, Thank you for your kind feedback, we really appreciate you taking the time to share your positive experience with us. We will ensure to share this with Kelly. Best wishes, Aspen Medical Practice
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Review titled Fabulous all round care and support
Rated 5 stars out of 5
by Sara - Posted on 07 May 2024
From making an appointment with the great lady who answered the phone to the GP and Nurse, I could not ask to be treated any better - I feel so lucky to be a patient at Aspen Centre - thank you 😊
Visited May 2024
Review titled Aspen Medical Practice
Replied on 08 May 2024
Dear Sara, Thank you very much for your kind feedback, we really appreciate you taking the time to share your positive experience. Your feedback will be passed on to all staff members involved. Best wishes, Aspen Medical Practice
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Review titled Blood Test
Rated 4 stars out of 5
by Kerry - Posted on 02 June 2024
Over 30 years of being needle phobic of having blood tests back & forth from Doctors to Hosp clinic. Within the last 6 weeks I've had to have another 2 more blood tests done at The Aspen Centre & can honestly say many thanks to one of the Phlebotomists, whom on both visits recently have not bruised my arm from the tests, made me feel at complete ease with her friendly, funny character & finally found someone who's made the tests pain free.
Visited May 2024
Review titled Aspen Medical Practice
Replied on 18 June 2024
Dear Kerry, Thank you for sharing this with us, we are so glad to hear of your positive experience. Will ensure this kind feedback is passed onto all the clinicians involved in your care. Best wishes, Aspen Medical Practice
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Review titled Great blood tests
Rated 5 stars out of 5
by Alice - Posted on 07 April 2024
My nurse kw was brilliant, very professional and I didn’t feel a thing whilst she was drawing blood. Good experience.
Visited April 2024
Review titled Aspen Medical Practice
Replied on 08 April 2024
Dear Alice, Thank you for your kind feedback. We really appreciate you taking the time to share your positive experience and will ensure this is passed on to the appropriate clinician. Many thanks, Aspen Medical Practice