Aspen Medical Practice
Aspen Centre, Horton Road, Gloucester, Gloucestershire, GL1 3PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse appointment
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2024
I had a blood test at 9:28am on 26/2/24. The nurse called me in ahead of time and was so friendly and put me at ease
Visited February 2024
Review titled Aspen Medical Practice
Replied on 27 February 2024
Good Morning, Thank you for your kind feedback, we will ensure this is passed onto the Nurse involved. Best wishes, Aspen Medical Practice
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Review titled Consistently professional and warm friendly practice
Rated 5 stars out of 5
by Tim Harrison - Posted on 08 February 2024
The two medical practitioners I saw today were professional, straightforward, clear and appropriately friendly in their examination of me today
Visited February 2024
Review titled Aspen Medical Practice
Replied on 15 February 2024
Dear Mr Harrison, Thank you very much for your feedback. We will ensure your kind words are forwarded onto the two Clinicians involved in your care. Best wishes, Aspen Medical Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
Attended for my blood test appointment. Was seen on time. Everything checked with me. Usually have a little difficulty giving blood. Was done extremely quickly. Very smiley and chatty phlebotomist
Visited February 2024
Review titled Aspen Medical Practice
Replied on 16 February 2024
Good Afternoon, Thank you for your feedback, we are so glad to hear you had a positive experience. We will ensure this is passed on to our phlebotomist. Best wishes, Aspen Medical Practice
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Review titled Excellent nurse
Rated 4 stars out of 5
by Ben Green - Posted on 02 February 2024
Would like to recognise an excellent phlebotomist today. I have regular blood test for ongoing treatment. Even though I have regular tests I'm still not good at having the blood test. Whenever I get booked with this particular nurse (I forget her name) I'm always surprised how well she takes the blood with ease and in a calm manner. It is always painless when she does it so it eases any anxiety about having it done when I see her. My appointment was 12.37 on 2.2.24 at the aspen centre.
Visited February 2024
Review titled Aspen Medical Practice
Replied on 07 February 2024
Good Morning Ben, Thank you very much for your lovely feedback. We are so glad to hear our Phlebotomist made you feel at ease, we will ensure this kind feedback is passed on. Kind regards, Aspen Medical Practice
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Review titled Laughed at by member of staff
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
Today I called to speak to a pharmacist but the options have changed. After getting through to the ‘pharmacy team’ and spoke to a member of staff. I asked if I could speak to a pharmacist and was told no it was appointment only. I asked if this had recently changed as I’ve spoken to a pharmacist multiple times before and was told no it’s always been this way. It hasn’t! I asked again how I go about speaking to a pharmacist as when I last spoke to a pharmacist they told me to call back at anytime if I needed any help or advice with medication. Your member of staff then felt it appropriate to laugh at me! Is this how your staff are trained, to have no knowledge of how the system works and to laugh at patients when they are asking questions as to why these things were different a week ago. Due to the incompetence of your staff I’m now left with no medication and no understanding of how things now work. Your member of staff also mentioned that an appointment would be a few weeks which is nonsense as up until a week ago I have been able to call and speak directly to a pharmacist, get medication prescribed and ask questions about medications that I’m taking. (Your member of staff also said they would send me a text for an emergency prescription form) they didn’t! I am leaving feedback here but also will be making an official complaint along with asking for all recorded conversations (mainly the call where your staff think laughing at patients is appropriate behaviour)
Visited February 2024
Review titled Aspen Medical Practice
Replied on 27 February 2024
Dear Patient, Thank you for your feedback, we are very sorry to read that you have had this negative experience. We take all feedback seriously and would like to investigate this further for you. Please follow https://www.aspenmedicalpractice.nhs.uk/navigator/feedback/ to kindly provide us with some more details. Kind regards, Aspen Medical Practice
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Review titled Great diabetes sessions
Rated 5 stars out of 5
by Ruth - Posted on 28 February 2024
I recently attended a session for patients who have been diagnosed with prediabetes and diabetes. The session was really well delivered, the doctor presenting it was very engaging and made the information easy to follow and understand. I feel I learned a lot about my condition and how I can try to turn things around and I would urge anyone who is offered this service to attend the sessions.
Visited February 2024
Review titled Aspen Medical Practice
Replied on 29 February 2024
Dear Ruth, Thank you very much for your lovely feedback, we are so glad to hear you find the sessions engaging and easy to follow. We will ensure this is passed on to our Diabetes Team. Kind regards, Aspen Medical Practice
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Following my recent annual review. I was informed that my cholesterol was high & my risk for a stroke or heart attack was 15% over the next 10 years. I was given the opportunity to discuss this with a practitioner before deciding to go on a statin. I was also advised that I was pre diabetic at this review & was given the opportunity to attend a pre diabetic / diabetic group session. I attended & my eyes were opened. It was extremely informative & will certainly help me to make a lot of changes to my diet & lifestyle. I am looking forward to the next group session. I feel that the surgery are making every effort to give me a good quality of life
Visited January 2024
Review titled Aspen Medical Practice
Replied on 02 February 2024
Good Afternoon, Thank you so much for your kind feedback. We are really happy to hear you found the diabetes group so informative and you feel we are making every effort to give you a good quality of life. We will ensure this feedback is passed on to those involved. Kind regards, Aspen Medical Practice
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Review titled Outstanding care
Rated 5 stars out of 5
by Rachel Harries - Posted on 12 January 2024
Over Christmas and New Year I needed a number of emergency appointments and telephone advice for both my parents. Every member of staff who dealt with us was understanding, helpful and caring. Best of all was the time afforded to us and the effort made to provide us with the best possible outcome at the time. From booking appointments to consultations and from medication changes to pharmacy collections every step was professional, friendly and timely. I cannot thank you all enough for your support during difficult times.
Visited January 2024
Review titled Aspen Medical Practice
Replied on 15 January 2024
Dear Rachel, Thank you for much for your kind feedback, we really appreciate you taking the time to share your positive experience. We will ensure this is passed on to all staff members involved. Kind regards, Aspen Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Georgina rodgers - Posted on 13 November 2023
Had a blood test she was gentle and was just amazing and kind. It didn’t hurt and she made me feel at ease. Highly recommend and I was in and out in no time
Visited November 2023
Review titled Aspen Medical Practice
Replied on 14 November 2023
Dear Georgina, Thank you for your lovely feedback, we are glad to hear you had a positive experience. We will ensure this feedback is passed onto our staff. Kind regards, Aspen Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Dianne Woods - Posted on 09 November 2023
Excellent appointment. Super nurse practitioner great results.she had great patience with me and a wonderful understanding of my condition.
Visited November 2023
Review titled Aspen Medical Practice
Replied on 13 November 2023
Dear Dianne, Thank you for your kind feedback. We are glad to hear you had an excellent appointment with our Nurse Practitioner, we will ensure this feedback is passed on. Best Wishes, Aspen Medical Practice