Aspley Medical Centre
509 Aspley Lane, Aspley, Nottingham, Nottinghamshire, NG8 5RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inconsistent Patient Experience
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2025
I recently had an unfortunate experience when trying to book an appointment. Despite calling multiple times from 8am, I was unable to get through until much later, by which time all appointments were already booked. While I completely understand the high demand for services, the way my call was handled left me feeling dismissed rather than supported. I was hoping to ask about alternative options but was not given much opportunity to do so. The call felt rushed, and when I expressed mild frustration, it was ended rather than handled with further assistance. However, when I called again and spoke to a different staff member, the experience was significantly better. This highlights an inconsistency in how patient interactions are managed. I appreciate the challenges of working in healthcare, but I do believe that clear and patient-centered communication makes a difference, especially for those who may be struggling to navigate the system. I hope the practice continues to focus on providing a supportive experience for all patients
Visited January 2025
Aspley Medical Centre has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Older couple - Posted on 11 March 2024
We have found all the staff, doctors, and nurses very caring. Following up after being treated, phoning to check up on us, informing us if further treatment is needed, or reporting on previous results....can't review on a specific incident, as we are there regularly.
Visited March 2024
Review titled Aspley Medical Centre
Replied on 22 March 2024
Thank you for taking the time to leave feedback and we really appreciate your positive comments. We have passed your comment on to the rest of the team.
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Review titled Concerns over special needs
Rated 3 stars out of 5
by Julie Cresswell - Posted on 20 February 2023
Concerned after issues with taking my son to appointments when booked in person and still upstairs when he needs 24 care and supervision and has clostophobia to use the lift as I am also now disabled and use a walking frame, today I had to lug the walker up the stairs given my body isn't up to it but better than the alternatives. Nurse would of done the bloods downstairs but reception won't let us. Also long covid nearly 3 yes but not referred to long covid website or online help which needs drs referral - my health and mental health are now such a mess, feel failed by nhs
Visited February 2023
Aspley Medical Centre has not yet replied.