Aston Healthcare Limited
Manor Farm Resource Ctr, Manor Farm Road, Huyton, Liverpool, Merseyside, L36 0UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
Had chest pains 2/2/24 could not get appointment goes to hospital hospital sent me for Tests Still on going can't thank them enough then I get a text from the practice saying they made appointment for me 2/4/24 didn't know what it was about turns out it was about me going to the hospital I said that was 2 months ago there a joke 2 months later you can't get appointments no doctors is the excuse. No wonder the A/E is full
Visited April 2024
Aston Healthcare Limited has not yet replied.
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Review titled Abismal
Rated 1 star out of 5
by Margaret - Posted on 14 February 2024
Tried for 4 days to get an appointment. I've tried all the recommendations to try and clear up a water infection myself. It seems to be getting worse, hence the reason to see a GP. Every day by 8.07am the appointments for the day have all gone. So you go onto 'patches' which they switch off because you can't get through on there either. This practice is lethal. How can you have continuity of care when there is never the same GP in there twice. First opportunity I get I intend to move doctors. How this hasn't been closed down is beyond me. Never any appointments either on the day or pre bookable.
Visited February 2024
Aston Healthcare Limited has not yet replied.
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Review titled Administration very bad
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
There's nothing wrong with the doctors, the problem is getting to actually see them. It can be very hard to get even a call back let alone an appointment. They are always unavailable on the NHS app so you can't even send a message, which could reduce the need to constantly phone trying to get to speak to a doctor which is near impossible.
Visited January 2024
Aston Healthcare Limited has not yet replied.
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Review titled What about the non-technical elderly?
Rated 1 star out of 5
by Lisa B - Posted on 16 October 2023
What about the elderly who are not savvy with technology? The automated phone service is non-effective: good luck getting through at 0800 hrs (and you’ve got to be quick with pressing that redial button on your mobile!) - it’s no wonder non-technical elderly give up trying to see a GP, especially if they’re trying to dial in from a slow and cumbersome landline! If you have a query such as ‘why your blood forms haven’t arrived by the day of your appt’ then don’t bother ringing because you won’t get any queries answered before 1100hrs - with this in mind, hopefully this completely inane process won’t affect any appts booked between these timings! This system is definitely not taking into consideration, the older generation who are not au fait with today’s technology. Is the process geared up this way in the hope that the elderly won’t bother trying to get through for an GP appt and pass away eventually, lessening the burden? It really does appear that way. Bearing in mind it is this generation who have paid in to the system over the years and deserve to have a fighting chance of getting appts or at the very least, be able to speak to someone when they have a query, instead of following a timetable as to when they’re allowed to call! Following a system like Aston’s is forcing people to go down other avenues that may not be suitable and may clog up other services. I know our non-technical elderly are probably the minority but please can we include them in any future process changes because this is absolutely ridiculous!
Visited October 2023
Aston Healthcare Limited has not yet replied.
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Review titled No doctors and same excuses
Rated 1 star out of 5
by P McLeod - Posted on 19 June 2023
My son couldn't breathe and went to nutgrove villa his blood oxygen levels were very low they gave him medication told him to contact the doctor's urgently which he tried to told them what nutgrove villa said phone back tomorrow he has got 62 phone call attempts on his phone incompetence of this practice is unbelievable
Visited June 2023
Aston Healthcare Limited has not yet replied.