at Medics
4-5 Thames Reach, London, Greater London, SE28 0NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood Test refused on the day
Rated 1 star out of 5
by Gabriela Gibas - Posted on 14 June 2024
I truly believed I was lied to, if I am honest. Also be prepared, that they will not respect your time at all! The doctor has told me to do the blood test and I got a date and time. I came religiously as they said in the message, 5 min before my appointment and I was told in the first place, that they don't do the blood test there anymore. I said, I was told to come here and I even have a text message from Thamesmead Health Centre. Receptionist quickly changed her mind and she told me, that they actually do the blood tests in this centre, but they had a cyber attack on their database. So how can I believe it? if she was saying two different information within a minute... They didn't call me, they didn't text me, like they don't care at all about your time, taking a day off etc. absolutely waste of time for me and basically sounds like they are lying, as the receptionist had a two different answers for one question, you can't trust them at all. They would neglect you and then create the story behind that, as they have to say something, because they did not inform you about the changes or cancelations at all. Pure nightmare
Visited June 2024
at Medics has not yet replied.
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Review titled Who runs this?
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
registered in March and got rejected but I am in their catchment area. Called and registered again. Sent email to follow up 1month later. Got a response all good and they confirm that I am now registered. 3 Months later I call to book an appointment (after waiting for one hour on the line) to be told I am not even registered. Do not bother with them, poor poor poor.
Visited July 2023
Review titled at Medics
Replied on 04 July 2023
Dear Sir/Madame, Many thanks for your feedback. We are sorry that your recent experience with regards to registration has not been a positive one. Please can you contact the surgery directly on 02083195880 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Kind regards Georgette N Practice Manager
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Review titled Really rude unprofessional practice
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2023
The staff have gone right down hill. I called to see what was going on with my appointment- I tried to tell the person I spoke to about the appointment I received she did not want to hear me & she spoke to me like I was mad asking if I am ok … lol also doctor has not liaised with my options I had to do all the work to get all the documentation sent to her - it seems like I’m going to have two appointments for one medical issue - as no one is bothered … it’s ok I will just take whatever appointment I get - There are and have being some nice doctors but the receptionists are very rude
Visited May 2023
Review titled at Medics
Replied on 04 July 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 02083195880 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Kind regards Georgette Nkafu Practice Manager
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Review titled Good place
Rated 5 stars out of 5
by Elizabeth - Posted on 17 May 2023
Yes the manager has contacted me and dealt with my query straight away - I do now fully understand what is happening with my appointment as it has being explained in detail very well :) I’m still waiting for my appointment but it’s down to the hospital not the doctors practice.
Visited May 2023
Review titled at Medics
Replied on 04 July 2023
Dear Elizabeth, Thank you for your recent positive review on NHS choices I will share it with the wider team. If you would like to discuss further please contact the surgery directly. Kind regards Georgette Nkafu Practice Manager
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Review titled Exasperated
Rated 1 star out of 5
by Robert - Posted on 06 January 2023
Took weeks to get an appointment, finally did and got sent to hospital for X-rays as my right leg kept giving way! Waited 4 weeks after e rays for doc to contact me , which he said they would do. Phoned them up and was told results had come back and there was nothing wrong with me!! Asked to see the doc about it as it getting worse and happening frequently, I was told to phone up to make an appointment and that my doc wasn’t available for the next 2 weeks! What is happening….slow service, wrong information, docs not available, receptionists that give off vibes that they couldn’t care less !
Visited December 2022
Review titled at Medics
Replied on 04 July 2023
Dear Robert, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the practice on 02083195880 and ask to speak with Practice Manager providing your full details so we can investigate this matter for you. Kind regards Georgette Nkafu Practice Manager