Attenborough Surgery-Carpenders Park
Carpenders Park Surgery, Off Harrow Way, Carpenders Park, Watford, Hertfordshire, WD19 5EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No comms
Rated 2 stars out of 5
by Anonymous - Posted on 12 May 2024
Have had three heart “checks” very recently one locally, two at Wat Gen, none have elicited any sort of feedback and my on-line records had categories deleted, and registered Zero. I called the hospital (nothing), I printed out my screen shots and visited the practice, the paper screen capture info was just passed back to me with “nothing" forthcoming. This to my mind should have been investigated!! Not passed by! How does anybody get feedback from this practice???
Visited March 2024
Attenborough Surgery-Carpenders Park has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2023
This surgery is absolutely dreadful. It’s virtually impossible to get through to this surgery as they take for ever to answer the phone. If you phone one of their other surgeries (that I’m not allowed to mention) they answer immediately!
Visited January 2023
Attenborough Surgery-Carpenders Park has not yet replied.
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Review titled Proactive mediation
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Developed widespread oedema of the face, neck, both arms & legs while on holiday; on my return, the quick intervention by my GP to refer me to A&E Ambulatory Care unit, saved my life; she made the quick decision due to the worsening general body swelling. This was followed by series of tests and investigations during my admission. A diagnosis was made that stopped the swelling; l want to thank my GP for her quick intervention and insistence for me to go to A&E right away.
Visited October 2022
Attenborough Surgery-Carpenders Park has not yet replied.
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Review titled Proactive mediation
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Developed widespread oedema of the face, neck, both arms & legs while on holiday; on my return, the quick intervention by my GP to refer me to A&E Ambulatory Care unit, saved my life; she made the quick decision due to the worsening general body swelling. This was followed by series of tests and investigations during my admission. A diagnosis was made that stopped the swelling; l want to thank my GP for her quick intervention and insistence for me to go to A&E right away.
Visited October 2022
Attenborough Surgery-Carpenders Park has not yet replied.
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Review titled All lies
Rated 1 star out of 5
by Arjun - Posted on 18 September 2022
This practice consortium makes several claims on its website that are in test, completely false. It claims it has a "Fast registration process for new eligible patients". In reality, it took me over a month to be registered because their Carpenders Park Branch lost my registration forms with personal information on it. It explicitly says on their website to use the "Patient Access" online platform to book appointments to avoid waiting on hold. In reality... And When you ask for the online access form, they will refuse to give it. when you do get it, it doesn't matter. Their online booking system is turned off and asks you to call in instead. If I stayed with this practice, I could probably pick out several things. But I cannot be bothered with this terrible practice anymore. Rather, leave before it gets worse. Would not recommend joining.
Visited August 2022
Review titled Attenborough Surgery-Carpenders Park
Replied on 26 September 2022
It is helpful to receive your feedback, and I apologise that you have had a negative experience of Attenborough Surgery. Our receptionists can register patients on the same day, and I am sorry that you say our branch surgery lost your paperwork, as we have robust processes in place for registrations. With regards to booking appointments online, once you have provided the correct identification you should be provided with login details to allow you access to booking appointments online. We also offer an online consultation service. The link is available on our website. The receptionists will normally process and contact the patient back on the same working day. I am keen to discuss the feedback you have given, to enable me to investigate further and address any issues for the future. I would very much appreciate it if you can take the time to contact the surgery and ask for me. I look forward to hearing from you. Many Thanks, Ceara Keane