Auckland Medical Group
The Old Fire House, Watling Road, Bishop Auckland, County Durham, DL14 6RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not what I was expecting
Rated 4 stars out of 5
by Eleanor devereux - Posted on 02 December 2024
Don’t get me wrong, I love this gp practise as it’s really easy and most of the staff are lovely. I came to the doctors today to get my implant taken out of my arm. She did not warn me that a needle was going in my arm at the time. The anaesthetic did not numb the area at all and the doctor said that I should feel it when I knew something wasn’t right. Not only that but she commented on my weight saying “I’d like you to put a few more pounds on for me to remove the implant”? Personally I thing that’s really rude and has ruined my day as I struggle to put weight on in general as I take after my mums genetics. Did not feel safe or comfortable. I left the doctors with the implant still in my arm due to me being so shook up and not being able to complete the small surgery. I think some doctors there need some training on patient communication and making them feel like they can relax whilst getting any treatment done.
Visited December 2024
Review titled Auckland Medical Group
Replied on 02 December 2024
Dear Eleanor Thank you for your feedback. I am so sorry you were so upset with your appointment today. It is a specialist nurse who runs the clinic and does regular clinics at the practice. I will discuss your appointment with her. If you would like to discuss this further please ring Allison Hodgson (Practice Manager) on 01388 602727. Once again I apologise for any upset caused. Regards Allison
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Review titled No support
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2024
I am unable to get an appointment with any of the GP’s until a weeks time even though I have chronic pain and need a review of meds
Visited October 2024
Review titled Auckland Medical Group
Replied on 28 October 2024
Thank you for your feedback and I am very sorry to hear you have been unable to get an appointment this morning. This morning has been exceptionally busy with over 100 calls waiting to be answered at 8am. If you would like to discuss this please contact the surgery and ask for the Practice Manager. Kind regards Allison Hodgson Practice Manager
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Review titled Excellent Surgery and Staff
Rated 5 stars out of 5
by S Clark - Posted on 14 September 2023
Extremely helpful and friendly staff who giving the circumstances of appointments been few and far between are trying their best :) my experience with GPS Nurse Practitioners Health Cares and Receptionists and everyone in between has been second to none friendly pleasant and always helpful thank you everyone
Visited September 2023
Auckland Medical Group has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Sarah Maroney - Posted on 10 May 2023
From going in very anxious the nurse practitioner was lovely and took my bloods very quickly and put me at ease, what a lovely lass.
Visited May 2023
Auckland Medical Group has not yet replied.