Avon Valley Practice
43 Fairfield, Upavon, Pewsey, SN9 6DZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A very professional practice
Rated 5 stars out of 5
by Joanna Bonner - Posted on 12 July 2024
I would like to thank Avon Valley Practice for their professionalism and brilliant medical service, especially Doctor who has been very approachable and thorough in dealing with my diagnosis, from the first appointment and continued with the results from the hospital, my appointments to start the treatment have been so quick and communications have been exceptional from the Doctor, Nurse and Reception. Thank you
Visited July 2024
Avon Valley Practice has not yet replied.
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Review titled Helpful and approachable
Rated 5 stars out of 5
by Lorraine Wornes - Posted on 19 June 2024
Thank you for the listening ear and advice on my seeking information from the nurse regrading support with HRT advice. Much appreciated
Visited June 2024
Avon Valley Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2024
I attended an asthma review clinic with a doctor today and I came away feeling very grateful to be in such safe hands. The doctor was extremely thorough, took time to explain and treated me as an individual.
Visited May 2024
Avon Valley Practice has not yet replied.
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Review titled Call Waiting
Rated 1 star out of 5
by Darren Goble - Posted on 18 September 2023
I called to book a blood test, was 8th in the queue, and 1 hour later I’m still waiting, though for some strange reason I was caller number 1 for half of that time, I’m still waiting and refuse to put the phone down.
Visited September 2023
Avon Valley Practice has not yet replied.
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Review titled Call time
Rated 3 stars out of 5
by Terence Bartlett - Posted on 22 September 2023
3 times i have called this morning 22/09/23 each time over 30 minutes at position 3. 4th attemp im position 2 currently 22minutes. Baffled.
Visited September 2023
Avon Valley Practice has not yet replied.
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Review titled Great help
Rated 5 stars out of 5
by Brian White - Posted on 08 August 2023
Staff at Avon Valley Practice recently helped bring my urology procedure forward, and I now have an appointment on early September. I would like to thank the doctors and staff for always being helpful and caring. Much appreciated Brian White
Visited July 2023
Review titled Avon Valley Practice
Replied on 15 November 2023
Thank you Brian. We've shared your feedback with the team. Kindest Regards, Anna Morton, Managing Partner
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Review titled Excellent gp practise with superb care
Rated 5 stars out of 5
by Suzanne Milward - Posted on 20 April 2023
I want to say a massive thanks to drs and nurses I have seen in the last week at Upavon and durrington practises Their care was prompt efficient and kind Seldom I am unwell used to work as a neuro sister and I can only say their expertise was brilliant I also want to thank them for setting up walk in clinics to get prompt attention Many thanks here’s to a full recovery
Visited April 2023
Review titled Avon Valley Practice
Replied on 12 May 2023
Many thanks for your feedback Ms Milward, We'll share with our clinical team. Kind Regards, Anna Morton, Managing Partner
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Review titled Bad customer service
Rated 2 stars out of 5
by Carol - Posted on 03 March 2023
Fed up with staff telling lies. I was told today I had not requested meds, but in fact requested 3 items 3 days before and surgery only issued 1 and other 2 was showing undetermined. Had to then go into surgery and request that I needed prescription. Than went to chemist only to be told items not in stock and now got to wait until after weekend to collect. This means I now have to go 4 days without meds, and if surgery had issued with the other items than I would have had my meds. Especially when my consultant said I must not miss my meds, will be speaking to them advising the surgery has let me down again. Wonder what would happen if I become ill because surgery couldn't be bothered to issue meds properly
Visited March 2023
Review titled Avon Valley Practice
Replied on 17 March 2023
Dear Carol I am sorry to hear of your upset regarding the Practice. I do not have sufficient information to investigate and therefore ask that you book an appointment to see one of the doctors regarding your care so that we make sure your medication is available to you as needed. Many thanks Anna Morton, Managing Partner
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Review titled Excellent nurse
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
Today I came in for a regular pill check. Due to my age and health I’ve been asked for 10+ years to consider a different method of contraceptive and have always been adamant I did not want the coil due to my sister having a negative experience. She did not pressure me to consider another contraceptive but took the time to explain in detail about the coil. Her knowledge and patience has made me reconsider and now I realise how much better that would be for me. I’m very grateful for her taking the time to explain thoroughly and answering all my questions. Thank you
Visited March 2023
Review titled Avon Valley Practice
Replied on 12 May 2023
Many thanks for your feedback. We'll share with our clinical team. Kind Regards, Anna Morton, Managing Partner
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Review titled Thanks team
Rated 5 stars out of 5
by Brian White - Posted on 09 February 2023
Had a problem with my monthly stoma product order. It seems there was some kind of electronic hiccup between the supplier and the practice. I phoned the office and explained the problem. I was then contacted by a manager and a receptionist who were able to resolve the situation very quickly and the products are now n their way. I would like to thank the persons involved personally, but your instructions tell me I should not include names. So, many thanks once again to your team. I couldn’t be happier with the service you provide. Brian White xx
Visited February 2023
Review titled Avon Valley Practice
Replied on 17 March 2023
Dear Mr White, thank you for your feedback. It's lovely to receive and I will share with the team. Yours sincerely, Anna Morton, Managing Partner