Avon Valley Practice
43 Fairfield, Upavon, Pewsey, SN9 6DZContact details and opening times
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Reviews
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Review titled Answer the phone
Rated 3 stars out of 5
by Chris Keane - Posted on 31 October 2022
I have tried many times today to call the surgery but No One ever answer the Bloody Phone. It's so Frustrating, when I've spoken to Salisbury Hospital this afternoon and because of a mistake , ( not by Me ), that have told Me to speak to My Doctor. The Doctors and Nurses at Durrington and Enford surgeries are Great once You get in there, but getting someone to answer the phone is Exasperating.
Visited October 2022
Review titled Avon Valley Practice
Replied on 17 November 2022
Dear Mr Keane Thank you for your feedback According to our telephone system, you phoned us from your mobile number on 3 occasions at 14:29, 14:33 and 14:53 on 31st October 2022. Within this 30 minute period, we received 23 calls with an average duration of 3 minutes 56 seconds. Consequently, our average ringing time was 2 minutes 50 seconds. Our usual wait time is approximately 2 minutes. When you called at 14:29, you waited 4 minutes and 33 seconds before abandoning the call. You redialed at 14:33 and waited a further 1 minute and 58 seconds before abandoning the call. At 14:53 you tried again and your call was answered after 58 seconds. I am sorry you had to wait for your calls to be answered and I understand your frustration. Next time, please wait on the phone rather than re-dialing as our system handles calls in chronological order. If your call is not answered within 6 minutes, you will be asked to leave a voicemail. We will respond as appropriate rather than requiring you to call us back or contact us using a different method, e.g. website or in person. Many thanks, Anna Morton, Managing Partner
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Review titled Phone Call Wait Time??
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
This surgery is generally good. However I sent an Email Wednesday 12/10/22 requesting a phone consultation ( it does say 2 days to respond to this type of email) with regard to new medicine I am taking asap. Thursday 13/10/22 a response from surgery phone call arranged for 25/10/22. I did email back and say this was not really acceptable- no response back. I am now left with the decision on the new medication either to stop or continue with side effects. 5/10 minute phone conversation takes 8/9 working days response time. It’s not acceptable, I realise that I am not the only patient - but really 8/9 days for a phone call!!!
Visited October 2022
Review titled Avon Valley Practice
Replied on 14 November 2022
We're sorry to hear of your frustrations without being able to review exactly what has happened, it's difficult to give a full response. Therefore, if you are willing to contact us directly with your details, we will investigate and respond directly to you. In the meantime, please can I assure you we have same day and routine telephone calls available. For routine care, you are likely to wait between 2-4 weeks therefore I suggest that our colleagues believed your matter to be of a routine nature and therefore able to wait 8-9 days. For any medical matters requiring attention today, we offer a comprehensive same day service including a walk-in clinic, sit-and-wait, phone and video calls along with two-way text messaging. Many thanks, Anna Morton, Managing Partner