Avon Valley Practice
43 Fairfield, Upavon, Pewsey, SN9 6DZContact details and opening times
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Reviews
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Review titled Phone Call Wait Time??
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
This surgery is generally good. However I sent an Email Wednesday 12/10/22 requesting a phone consultation ( it does say 2 days to respond to this type of email) with regard to new medicine I am taking asap. Thursday 13/10/22 a response from surgery phone call arranged for 25/10/22. I did email back and say this was not really acceptable- no response back. I am now left with the decision on the new medication either to stop or continue with side effects. 5/10 minute phone conversation takes 8/9 working days response time. It’s not acceptable, I realise that I am not the only patient - but really 8/9 days for a phone call!!!
Visited October 2022
Review titled Avon Valley Practice
Replied on 14 November 2022
We're sorry to hear of your frustrations without being able to review exactly what has happened, it's difficult to give a full response. Therefore, if you are willing to contact us directly with your details, we will investigate and respond directly to you. In the meantime, please can I assure you we have same day and routine telephone calls available. For routine care, you are likely to wait between 2-4 weeks therefore I suggest that our colleagues believed your matter to be of a routine nature and therefore able to wait 8-9 days. For any medical matters requiring attention today, we offer a comprehensive same day service including a walk-in clinic, sit-and-wait, phone and video calls along with two-way text messaging. Many thanks, Anna Morton, Managing Partner