Aw Surgeries
Albion House, Albion Street, Brierley Hill, West Midlands, DY5 3EEContact details and opening times
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
After approaching the reception staff for help requesting an acute medication prescription I was told to go online and do it. What a farce! At every opportunity on the website I was directed toward online repeat prescription requests through patient access…it is not a repeat…it’s acute! So off I went again to the practice only to be told again”you can make a request on our website”great, So I’ve been told! The website is sooooo convoluted it is almost impossible to find. After nearly 45 minutes I eventually found what I was looking for…yippee! I only found the form by pressing I am not registered for online services…what?!? Clearer help and advice would make the world of difference. I was so frustrated I almost gave up and was on the verge of tears.
Visited January 2023
Review titled Aw Surgeries
Replied on 11 May 2023
Dear Patient , Thank you for your feedback. We are sorry that you have experienced trouble in obtaining your repeat prescription. If you would like to contact the surgery referring to this post then we can send you the link directly to your phone for you to access the website repeat prescription request page. Please note if you click 'not registered for online' it takes you to a page where you have to manually type in your items, where as if you are registered ( i.e for the Patient Access) then it pre populates the items of your prescription for you. Alternatively you can register for the NHS App to request prescriptions. We also receive paper requests at the front desk at both of our surgeries. You can post the paper requests in the secure letter box at both sites during closed times. Kind Regards AW Surgeries