Aw Surgeries
Albion House, Albion Street, Brierley Hill, West Midlands, DY5 3EEContact details and opening times
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Reviews
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Review titled Doctors are great - appointments system is terrible
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2022
Phone booking system is a joke - can be waiting over an hour - to get to talk to someone - No option to send a simple e.mail - and you cant send a prescription request on line unless its in office hours - unbelievable - No one ever gets back to you to say that yoru prescription has been done - so again unless you ring up and wait to get through the only other way is to go to the Pharmacy and hope its ready and thats its all there - which again isnt always the case Must do better - really no excuse for such poor service Thanks
Visited October 2022
Review titled Aw Surgeries
Replied on 11 May 2023
Dear Patient Thank you for your feedback. We are sorry that you are not happy with the appointment system. We introduced a triage system where by all enquiries received are triaged by the on call GP to ascertain both the timescale and the type of care professional that our patient(s) need to seen by. Patients are able to contact the practice via our website. We close the site during out of hours and direct traffic to alternative provisions for patient safety. If you wish to request a repeat prescription during closed times then you can post a paper request into the secure letter box on either site. I will feed back to the team about not being notified that your prescription has been actioned and look to see what we can do to improve this. Should you wish to discuss this matter further then please make yourself know to the Practice Manager Kind regards AW Surgeries
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2022
First time needing a doctor in over 4 years had to fill in an online form just to try and get an appointment after waiting 2 hrs without a response I spent 30 minutes queuing on the phone to be told a doctor had my form and I needed to wait to be contacted, it's now been 5 hours with no contact, is this really the future of doctors appointments. Awful do they just hope you will go burden the already stretched A&E just to get seen?
Visited October 2022
Aw Surgeries has not yet replied.
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Review titled Good GP Surgery’s.
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Very good treatment given as usual. Appointment made, didn’t have much of a wait either. Had done what I needed doing, didn’t take very long. Member of Staff very polite, happy, gave me the information I wanted to know. I’ve never had any problems with Aw Surgeries. Am a happy patient.
Visited October 2022
Review titled Aw Surgeries
Replied on 11 May 2023
Dear Patient Thank you for your feedback. We are glad that you received a good service from ourselves. Kind Regards Aw Surgeries