Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled excellent care
Rated 5 stars out of 5
by jennie - Posted on 18 June 2024
I have a problem with the skin on my nose. The person I saw took photos, explained what would happen, the time frame etc. She texted me follow up plans and thereafter phoned me to discuss the subsequent referral and why it was being made. The whole process was quick and efficient. In the last 20 years me and my family have had amazing healthcare from the Axbridge surgery
Visited June 2024
Review titled Axbridge Surgery
Replied on 18 June 2024
Thank you - we were very pleased to hear that you have found our dermatology pathway so efficient and that you have received amazing healthcare from us over the last 20 years. Celia Townend Practice Manager
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Review titled Faultless.
Rated 5 stars out of 5
by Ian Penney - Posted on 21 June 2024
Had to wait for a shot time. Detailed and thorough examination. So luckily to have this practice in my area.
Visited June 2024
Review titled Axbridge Surgery
Replied on 08 July 2024
We were delighted to read your review - thank you for taking the time to post it. Celia Townend Practice Manager
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Review titled Amazing GP and reception team.
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
My trip to see the GP at Axbridge surgery today was really positive. From the very friendly and helpful reception team to the lovely GP, who I have seen previously. She is always so patient and understanding and I really felt like she had time for me, she listened and she answered all of my questions thoroughly. I left feeling very happy that my concerns had been acknowledged, understood and actioned.
Visited June 2024
Review titled Axbridge Surgery
Replied on 17 June 2024
Thank you for your positive review which I will pass on to our GP team and I know they will be very pleased to read it. Kind regards Celia Townend
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Review titled Good practice
Rated 4 stars out of 5
by Sue Hayes - Posted on 05 June 2024
My appointment as part of the Long Term Condition Review was on time and the nurse was prepared for its purpose. My pulse and blood were taken and Helen gave an explanation of the reason for this. All done quickly and efficiently
Visited June 2024
Review titled Axbridge Surgery
Replied on 05 June 2024
Thank you for your review, we are pleased to receive such positive feedback. Celia Townend Practice Manager
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Review titled Reception very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
I requested a blood test but when the booking came through it was after I was to leave on holiday. The booking was brought forward which was very helpful.
Visited June 2024
Review titled Axbridge Surgery
Replied on 26 June 2024
I am very pleased to hear that we were able to accommodate your request. Celia Townend Practice Manager
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Review titled Excellent all round
Rated 5 stars out of 5
by Martin Allen - Posted on 21 June 2024
I took my blood pressure at home and it was pretty high. On Sunday night 9pm I entered my details into the Accurx system. Midday on Monday (3 working hours later!) I got a text from a doctor telling me I had a prescription for some medication, an appointment for a blood test that week and a follow up appointment the following Tuesday. Absolutely excellent service - well beyond my expectations. I’m a bit nervous of needles so I was slightly dreading the blood test but the practitioner was very kind and reassuring and so skilful in taking the blood I hardly noticed it was happening. Again, excellent ! Thank you.
Visited June 2024
Review titled Axbridge Surgery
Replied on 24 June 2024
We were all very pleased to read of your positive experience with us, thank you for taking the time to give us this feedback. Celia Townend Practice Manager
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Review titled Efficient and professional
Rated 4 stars out of 5
by Dr Briaris - Posted on 05 June 2024
Seen on time and consultation was professional. I did not feel 'rushed'. Very happy with the service provided. Thank you.
Visited June 2024
Review titled Axbridge Surgery
Replied on 17 June 2024
We are very pleased to read that you did not feel rushed and were happy with the service we provide. Kind regards Celia Townend Practice Manager
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Review titled Lovely nurse!!
Rated 5 stars out of 5
by Julie Collins - Posted on 25 June 2024
Didn’t have to wait long, Nurse was lovely, No problem at all. Kept me informed by text what was happening to my sample.
Visited June 2024
Axbridge Surgery has not yet replied.
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Review titled Difficult to say
Rated 3 stars out of 5
by Kevin John Thurlow - Posted on 19 June 2024
Attended for annual blood tests. This was done pleasantly and efficiently. 15 days later I have to assume I am completely fit as I have not been given any results. As for doctors' appointments, they are difficult to achieve, a year or so ago, a locum changed a drug and said I'd be summoned for a blood test to ensure it was ok. Recently I was told by another locum I would be referred to hospital. No news on either of those.
Visited June 2024
Review titled Axbridge Surgery
Replied on 24 June 2024
I have spoken to this patient as soon as this review was read to clarify that he had been sent through feedback from his blood test via text, but that his phone was not working, and so patient has agreed to have his number removed so this does not happen again. Patient could not confirm that he was awaiting a referral and we could not see this in his notes. We always appreciate feedback, but would always invite specific feedback to be addressed direct to the Practice so that we can sort directly. Thankfully patient signed the review so I was able to immediately contact him. Celia Townend Practice Manager
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Review titled Long wait for appointments, unless urgent
Rated 3 stars out of 5
by Anonymous - Posted on 17 June 2024
Great service when you can eventually see or speak to a doctor, but getting increasingly harder to get an appointment.
Visited June 2024
Review titled Axbridge Surgery
Replied on 18 June 2024
We are sorry to hear that you felt it hard to get an appointment with us, as you will be aware patient demand is high, and we do triage all patient requests for appointments to ensure that those in most clinical lead are seen as priority. Celia Townend Practice Manager