Aylesford Medical Centre
The New Aylesford Surgery, Admiral Moore Drive, Royal British Legion Village, Aylesford, Kent, ME20 7SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude
Rated 1 star out of 5
by Robyn - Posted on 12 June 2024
Most of the people in this practice are really nice and helpful. My first doctors appointment since it’s been taken over and it was horrendous. The doctor was looking at me up and down non stop, which was pretty rude if you ask me. Sounded like she didn’t really care about my issues, said I’m nearly 30 I should be able to deal with it myself. It has been an issue in my life since I was a teenager and asking why I’ve only booked an appointment now…..I had already booked about 5 appointments to sort this after previous medication I was advised I can’t take anymore. Either which they never contacted me or my appointment was canceled. Don’t know how you can have someone like that working in a practice, there’s a way to talk to people and that’s not one of them. Again I’ll probably have to ring up to book another appointment with someone else who hopefully knows what they are talking about and point me in the right direction!
Visited June 2024
Review titled Aylesford Medical Centre
Replied on 19 June 2024
Hi Robyn, I would like to thank you for leaving your review and I am so sorry to hear of the bad experience that you have had recently at Aylesford Medical Centre. I would be most greatful if you could please contact me at gp.g82058@nhs.net and provide me with more details so that I can investigate further and deal with this accordingly. Thank you. Helen Lakeland - Practice Manager.
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Review titled excellent happy team.
Rated 5 stars out of 5
by chris - Posted on 07 March 2024
resulting from a recent mri result, stipulating I required a GP visit for new referral for another. The process was dealt with by attentive and polite interaction, from reception to the Doctor who was very helpful and explained the procedures I was unsure about . wrote me a referral. great service happy people thank you
Visited March 2024
Aylesford Medical Centre has not yet replied.
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Review titled Can't get an appointment, as usual.
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
My mother (80's) called on Friday to get an appointment. She was told to call back Monday at 8:00. She has been on the phone for over an hour. She finally got through, and there are no appointments left. She was told to call back tomorrow. This is shocking treatment. We will probably be going to A & E. So, are you only booking appointments for that day? I assume so your waiting lists look fabulous. Well done!!
Visited March 2024
Review titled Aylesford Medical Centre
Replied on 26 March 2024
I am sorry to hear that your mother was unable to get an appointment at the Surgery. If you would like to get in touch with me at gp.g82058@nhs.net, I would be happy to discuss this with you. Helen Lakeland - Practice Manager
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Review titled Appointment is far too far away
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
Called this morning to book an appointment as I have significant back up high between the shoulder blades. Explained my mother had recently passed away due to bone cancer which was diagnosed following a complaint of neck pain and that i was extremely anxious because of this. The NHS website states "Ask for an urgent GP appointment or get help from 111 if: You have back pain and the pain is coming from the top of your back (between your shoulders), rather than your lower back" The offered appointment is 4 weeks away! This just isn't acceptable
Visited March 2024
Review titled Aylesford Medical Centre
Replied on 25 March 2024
I am sorry to hear that you were unable to get an urgent appointment when you contacted the Surgery. Unfotunately, as your review is anonymous, I am unable to contact you directly. However, if you would like to contact me by emailing the Surgery at gp.g82058@nhs.net I am sure I will be able to book an earlier appointment for you. I will also be able to listen to the original telephone conversation to see why an urgent appointment was not offered. Helen lakeland - Practice Manager.
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Review titled Consistent patient interaction as promised from the start.
Rated 5 stars out of 5
by Chris Hall - Posted on 22 January 2024
Reporting as i see it,there is no let up as the practice continues to deal with various facets of new rules and protocol hurdles. My recent conundrum with results and procedures rapidly availed. The team get my vote and 5 stars. thank you for access and clarity.
Visited January 2024
Review titled Aylesford Medical Centre
Replied on 23 February 2024
Thank you very much for such a positive review. I will pass your comments on to the wider team. Helen Lakeland - Practice Manager.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
So pleased this Surgery is back to how it used to be many years ago. Efficient team. Got an appointment on the same day as my call and a referral letter the next day. Absolutely first class service. Could Not fault it. Keep up the great work you are doing!
Visited December 2023
Review titled Aylesford Medical Centre
Replied on 29 December 2023
Thank you for your very kind words which I will relay to the rest of the team. Helen Lakeland - Practice Manager.
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Review titled Had to change doctors to be taken seriously
Rated 1 star out of 5
by Georgina - Posted on 27 June 2024
I took my son to Aylesford Medical center in November 2023 with a concern about his hearing and the doctor rubbed his fingers around my son's ears and said "can you hear that" my son said yes and I was told. I think he's just being naughty! After constantly not being able to get appointments I changed doctors surgery and took my son back regarding his hearing he was referred immediately and has now had a diagnosis of severe glue ear! To be told your son is just being naughty and not taken seriously is disgusting and resulted in his diagnosis being delayed by 6 months he is also being referred now to ear nose and throat as there are other symptoms displaying of something else going on. This doctors surgery is the worst I've ever experienced!
Visited November 2023
Review titled Aylesford Medical Centre
Replied on 09 August 2024
I am very sorry to hear this Georgina and I would be most grateful if you would please contact me at gp.g82058@nhs.net so that I can look in to this further. Helen Lakeland - Practice Manager
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Review titled Never met our new doctor
Rated 3 stars out of 5
by Colin - Posted on 30 October 2023
Never met any of the new doctors, can not get a appointment. Bad foot, filled in the surgery questionnaire and nearest I got was someone will ring me in 10 days time. Meanwhile I just limp around till then.
Visited October 2023
Review titled Aylesford Medical Centre
Replied on 29 December 2023
I am sorry to hear this Colin. Our econsults are triaged and processed according to patients needs. We have a variety of appointments available every day with GP'S, Paramedics and Nurses and our telephone lines open at 8am. If an urgent appintment is required, it will always be provided. Helen Lakeland - Practice Manager
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Review titled Very helpful Medical Centre
Rated 5 stars out of 5
by Ray Holdaway - Posted on 07 October 2023
Have had to have blood tests (inr) at short notice all staff we’ve extremely helpful and went out of their way to assist me .Thank you all you all .
Visited October 2023
Review titled Aylesford Medical Centre
Replied on 24 October 2023
Thank you for your kind review which I will relay to the rest of the team. Helen Lakeland - Practice Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Tracy C - Posted on 09 August 2023
The receptionist was very helpful when she booked me this appointment a few weeks ago and the reception team were nice and polite when I booked in . I was very impressed with the new GP, he was very kind, understanding and I felt he really listened to me, I came away with a referral that I feel is much needed and a positive outlook that we have a great surgery.
Visited August 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you so much for leaving such a positive comment, it is very much appreciated. Helen Lakeland - Practice Manager