Aylesford Medical Centre
The New Aylesford Surgery, Admiral Moore Drive, Royal British Legion Village, Aylesford, Kent, ME20 7SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worse gp practice
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
2 days of staying on the phone for over 40 minutes only to be told we don't have any appointments . Ring back tomorrow at 8am .How many days are you supposed to do that only to be told the same thing no appointments. No wonder the hospitals are under so much pressure when you can't get to or speak to your doctor where else are you supposed to go.
Visited March 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
I am sorry to hear that you have had a negative experience at Aylesford Medical Centre. We have been working very hard over the past few months to provide better care and a better service to our patients and I hope that you have now seen an improvement in this. Helen Lakeland - Practice Manager
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Review titled Cannot even speak to a doctor
Rated 1 star out of 5
by Helen Trelawny - Posted on 30 March 2023
Waited two weeks for a telephone consultation (unable to get an appointment in person), the doctor tried to phone at 9pm - three hours past the appointment time. Now I have to go back to square one and phone the surgery "in the alloted time" and quite likely not even get through. The only good things about this surgery over the past few years have been the registered nurse who has since left, and the receptionists, who are surprisingly personable, though how they continue to be able to work in such a failing set-up is beyond me.
Visited March 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you for your comments Helen. We have been working very hard to improve the service at Aylesford Medical Centre since we became new providers on the 1st March 23 and I hope that you have now seen an improvement. Helen Lakeland - Practice Manager
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Review titled Under new management
Rated 4 stars out of 5
by Alf e - Posted on 15 March 2023
I have seen the new GP for a face to face he is fantastic and the staff are helpful they are all new but things are changing for the better
Visited March 2023
Review titled Aylesford Medical Centre
Replied on 05 October 2023
Thank you for your kind comments. We have been working very hard over the past few months to provide a better level of service and care to our patients and your kind words are very much appreciated. Helen Lakeland - Practice Manager
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Review titled The worst!
Rated 1 star out of 5
by Richard Smith - Posted on 28 February 2023
Three months of calls to sit on the phone for an hour to eventually be told they don’t have any appointments left, they only have one doctor on. I’ve heard the same story over and over again. I have tried to call before 8 o’clock, on 8 o’clock, after 8 o’clock, and it makes no difference I get the same engaged tone, then cut off, and after multiple times of trying eventually I get hold music and after about 20 minutes placed in a queue where I wait for another 20 minutes just to be told I can’t speak to a doctor. It has been this way for years, however, in the last 3 to 4 months, my health has deteriorated and I now actually require a doctor, but I can’t get one.
Visited February 2023
Aylesford Medical Centre has not yet replied.
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Review titled I have received really excellent health care
Rated 5 stars out of 5
by CHRIS H. - Posted on 17 February 2023
I personally have good care from Aylesford medical centre. The team have performed above average for my wife and I. From the reception to the doctor to the nurses and the practice manager, all reacting fast to deal with my wife's thrombosis And my urgent referrals, as I am not allowed to mention names. I cannot say who, but thanks for your interaction in my urgent requirements. I was not aware my wife had a deep vein thrombosis. This was picked up by the blood test lady. We were straight off to hospital and the resulting follow up care expediated rapidly. The locum doctor too found I needed rapid attention and this was also dealt with speed. My experience's have only been good. I see the practise is changing yet again, I will keep my fingers crossed for the doctor who is still there twice a week. to stay, as he is a really engaging professional that I trust. So thank you team, good luck sailing these choppy waters.
Visited February 2023
Aylesford Medical Centre has not yet replied.
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Review titled They have No doctors until march
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
Rang today to be told we do not have any doctors at this surgery until March !! There are no words ..
Visited February 2023
Aylesford Medical Centre has not yet replied.
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Review titled Diabolical Service What Has Happened Here ??
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Cannot get a face to face appt anymore All the GPs have left No idea who any of the new ones are You ring at 8am and are instantly number 10-15 in the queue then all the call back appts have gone when you do get through Problems with my medication, may as well go to A&E and see an actual person Today there was only 1 GP there What has happened to this practice???
Visited February 2023
Aylesford Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Katy - Posted on 16 January 2023
Due a contraception review and the gp asked me to make an appointment. Cannot make an appointment in the future but instead told to ring daily at 8am for an appointment that day. I don't want an emergency appointment I want a routine appointment. The gp app is a waste of time never any slots available. Who has the time to stay on hold behind ten people every day at 8am to be told all the slots have gone for the day. So I won't be given a prescription for contraception until I see a doctor but cannot get an appointment. Make it make sense. Appalling service, never heard of not being able to make an appointment for in a couple of weeks. I will be moving as its getting worse. Avoid avoid avoid
Visited January 2023
Aylesford Medical Centre has not yet replied.
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Review titled Shocking!
Rated 1 star out of 5
by Abbie - Posted on 08 November 2022
You can never get an appointment. You have to ring up in the morning to be placed on a telephone triage list, but that gets fully booked about 15 minutes after the phone lines open. And even if you’ve been on hold the whole time, you are told to try again the next day or fill out an E consult form. I have recently filled one out for my 2 year old child and have to wait 4 days for a phone call back! Reception staff are rude and just repeat themselves until you give up trying. When you eventually get to see a Doctor they are, on the whole, helpful. Avoid this surgery at all costs. Atrocious service.
Visited November 2022
Aylesford Medical Centre has not yet replied.
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Review titled Woeful care from this surgery
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
Went to have COVID booster in Maidstone last month, whilst there I was offered blood pressure test. The results were deemed "dangerous" by the medical staff (207 over something). They immediately contacted the surgery requesting an urgent appt with a GP. This was refused point blank. The medical staff member in Maidstone said he was "shocked and staggered" that a refusal to a fellow medical person from this practice was delivered in such a way. He had never been spoken to in such a condescending and unhelpful way by someone from a GP surgery before. Absolutely disgusting response by this Practice. They should be ashamed.
Visited November 2022
Aylesford Medical Centre has not yet replied.