Aylesham Medical Practice
Aylesham Health Centre, Queens Road, Aylesham, Canterbury, Kent, CT3 3BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2024
I phoned the surgery to make an appointment to see a Doctor. Not allowed! You have to submit an econsult, no appointments can be made over the phone, but cannot do that now as it’s after 2pm. So, I have to wait for tomorrow to submit an econsult, and hope that someone will phone me and make me an appointment . This is ridiculous, wish you would abolish the econsult. Huge waste of everyone’s time, can only assume this surgery does not want to speak to or see patients.
Visited August 2024
Aylesham Medical Practice has not yet replied.
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
I have had to ask for an ‘e consult’ the answer I got via email ( I had requested a telephone call) was incorrect. There is no way to reply to the email . I now have to do another ‘ e consult’ This is ridiculous, I wish you would abolish the e consult as these are frustrating and a complete waste of peoples time.
Visited February 2024
Aylesham Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
It’s taken about 5 phone calls and 4 emails to actually speak to a Dr. I would like to see a Dr face to face, but not possible. You have to go through the e consult procedure to book an appointment, where they just send you an email and if you have any questions you have to go through the e consult again. Whatever happened to just phoning and making an appointment? I was told , they can’t do that. Seriously ? What is wrong with this surgery????
Visited January 2024
Aylesham Medical Practice has not yet replied.
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Review titled Good overall experience
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2023
I needed to book an appointment to see the doctor although i had to wait for 4 weeks for a pre bookable this wasn't a real problem as it wasn't an urgent issue. I attended the appointment and the doctor i saw was very good. I was given advice and referred and left feeling like the doctor had listened to my problems. I would highly recommend this practice. I think the biggest problem within the NHS is the expectations. There are only so many hours in a day and only so many appointments. If those with non urgent problems are willing to wait then they would have the same experience. Instead i see people complaining that they cannot get an appointment but this is usually because they want one that day. The whole system is changing and although we may not like this we all need to give it a chance. We cannot always see who we want when we want but we can usually see someone that can help or direct us to get help. The staff in the surgery have a very difficult job to do but they do their best as far as i am concerned.
Visited May 2023
Aylesham Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I had an appointment with the doctor who spoke to me on the telephone and then asked me to attend the surgery the same day for an examination. The doctor was very nice, understanding and listened to my issues. I could not fault the receptionists they were very polite even though they were extremely busy while i was in the surgery. It was perfect for me to take a telephone call first as i work.
Visited May 2023
Aylesham Medical Practice has not yet replied.
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Review titled Do doctors actually exist
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
I find it quite strange after having a blood test can get an appointment to See a doctor , for them to just tell you you need vitamin supplements. How ever if you feel you are on you death bed and not sure if you need strong antibiotic’s or go to hospital , they will send a paramedic , with no disrespect to them , is a very basic trained one , who then calls ambulance , those paramedics in turn phone doctor for antibiotics. Doctor does not know patient so antibiotic’s Not really strong enough to do job . Week later trying to get doctor to actually see patient , but basic paramedic sent again . Where is the common sense.
Visited March 2023
Aylesham Medical Practice has not yet replied.
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Review titled Disaster
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Filled out forms to register myself and 4 children. Took in Id, registered, got appointments for medication etc then out of the blue a phone call giving me 30 days notice as I am not in their catchment area!!
Visited March 2023
Aylesham Medical Practice has not yet replied.