Aylmer Lodge Cookley Partnership
Hume Street Medical Centre, Hume Street, Kidderminster, Worcestershire, DY11 6SFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A Professional Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Excellent help and brilliant quick service in assisting my wife and I during a week when we were not feeling great from a medical point of view. Many thanks to all concerned.
Visited November 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 23 November 2023
Thank you for your kind comments, they are lovely to receive. I have shared with the whole team. This gives us all a boost. We do endeavor to work our hardest to get our patients the right treatment at the right time. yours sincerely Practice Manager
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Review titled Great practice but disappointed with online booking
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
Went to book on NHS app only to find that you can no longer book a telephone consultation with a doctor of my choice.And there is only one doctor or nurse if you want to book a face to face appointment.Very disappointed as I find booking stressful.Not good for patients with mental health problems.
Visited November 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 08 November 2023
Dear Sir/Madam Thank you for your review. We are continually looking at ways to improve our appointent system and value your input. We have recently made changes and contunue to tweak the system when necessary and where possible. It is sometimes difficult to get an appointment with your GP of choice due to days off and holidays but if you ask the reception team when the GP of your choice is working, you may find it easier to book with them when you go on-line. You can of course always be seen if your need is urgent on the day. We regularly discuss the appointent system at our weekly meeting and your suggestions will be discussed. Thank you for raising this with the Practice. You can always raise a complaint or suggestion directly with us. yours sincerely The Practice Manager
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Review titled abysmal service
Rated 2 stars out of 5
by Anonymous - Posted on 10 September 2023
I had the misfortune to have an appointment on 8/9/23 at 10am. At 10.15 a lady came and told me there was an "emergency" and I would have to wait to see the sister when I asked how long I was told "dont know".I asked if it could half an hour="dont know"-could it be 2hours="dont know".No help at all no offer to try to fit me in with someone else or rebook-just an air of total indifference no interest at all in patient care just get on with yourself-shocking. I really think it is not too much to expect better.
Visited September 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 12 September 2023
Dear Sir We are aware of what happened on the morning of the 8th September and we are sorry that some of our patients had to wait longer than usual to see our Advanced Nurse Practitioner. Our ANP had a very poorly patient with her who had to be conveyed to hospital. THis patient had to remain in her room with the ANP until the ambulance had arrived. Our Reception Manager kept patents updated on a number of ocassions and informed patients waiting that the wait was likely to be 30 minutes. The wait was in fact 30 minutes as she had suggested. We object to reviews like this being left, It is simply not a reflection of the service that we provide to each and every one of our patients. It was an unforeseeen situation and due to the nature of the business that we are in, emergencies do happen. We pride ourselves in delivering excellent care and although we are not an emergency service, we do sometimes have to provide emergency care. We have had a full investigation into this situation and we are happy that what we did at the time of the emrgency was the correct and appropriate course of action. yours sincerely Aylmer Lodge Cookley Partnership
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Review titled Very good practice
Rated 5 stars out of 5
by Richard Ewart Merrall - Posted on 25 April 2023
I have been a patient of this practice for 14 years and have always found it to be very efficient and caring. In addition I have always found it easy to get an appointment usually on the same day. For example i requested a routine appointment at 8 10 yesterday and was offered one at 11.40. I have recommended this practice to others and will continue to do so . Other plus points are good car parking and chemist either next door or in the surgery at the cookley site.
Visited April 2023
Review titled Aylmer Lodge Cookley Partnership
Replied on 12 September 2023
Thank you for this lovely feedback. We always appreciate that patient let us know when they are happy with the service that we provide. kind regards Aylmer Lodge Cookley Partnership