Bacon Lane Surgery
11 Bacon Lane, Edgware, HA8 5ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice, so caring
Rated 5 stars out of 5
by Emma Nicholls - Posted on 12 November 2023
Always a friendly, warm and welcoming practice, the staff are so dedicated, helpful and personable, they listen and really care about their patients which makes all the difference, this is by far the best surgery in the area, i've been a patient at others and Bacon Lanen is by far the best
Visited October 2023
Bacon Lane Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Elena - Posted on 15 November 2023
My experience, it was great. I am very happy with my time there as the doctors were very helpful, the staff were also lovely. The appointments are very quick.
Visited October 2023
Bacon Lane Surgery has not yet replied.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Sarah Nicholls - Posted on 12 November 2023
Very reassuring, knowledgable and had time for us. Helped us every step of the way. Walk in for flu jab was quick and speedy! The practice always has time to help with any problems.
Visited October 2023
Bacon Lane Surgery has not yet replied.
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Review titled Receptionists/Practice manager do not do proper job
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
Receptionists constantly fail to pass the information to the doctors. They send everyone and always to book online even it is not an appointment related query. That is it what they do. Emails are not forwarded to doctors by them. I mean they do nothing to help. Practice manager is invisible. I never got to speak to her/him despite numerous request by phone and email. Nope and that's it. This is how they treat patients. Very unhappy with the service.
Visited March 2023
Bacon Lane Surgery has not yet replied.
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Review titled Appalling
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2023
Refused to discuss menopause issues despite me explaining my symptoms and asking for support Claimed they don't deal with this.
Visited March 2023
Bacon Lane Surgery has not yet replied.
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Review titled Great practice
Rated 1 star out of 5
by Binita Vekaria - Posted on 21 February 2023
This surgery has been awful for the past 2 years. You never get an appointment, the receptionist are awful, they never process repeat prescriptions on time and instead blame the pharmacy have not sent it in. I had to show them proof from the pharmacy on the prescription being sent yet they would not apologies or admit their errors. Last month in January my daughter had a face to face appointment. She was examined by someone who did not even have a thermometer to hand or a torch to check his throat, shocking!
Visited February 2023
Review titled Bacon Lane Surgery
Replied on 07 March 2024
Dear Patient Im so sorry for the delay in responding and Im sorry that you have had a bad experience of the practice. We have implemented some significant changes to how we work over the last year which are designed to improve patient experience. I hope very much that next time you use our services you have a better experience. Kind regards Amanda Meehan Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Dayana Santander Parra - Posted on 19 November 2022
I am very pleased with the service this GP provides. The staff is very helpful and I received an answer to my requests quite quick. I very much appreciate their service.
Visited November 2022
Review titled Bacon Lane Surgery
Replied on 21 November 2022
Thank you for your wonderful review Dayana. We are delighted that you had an outstanding experience with Bacon Lane Surgery.