Balance Street
Balance Street Health Centre, Balance Street, Uttoxeter, Staffordshire, ST14 8JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing experience
Rated 4 stars out of 5
by Anonymous - Posted on 04 November 2024
My elderly, frail Father attended an appointment for a flu and Covid jab which the practice had arranged for him. On arrival he was informed that the clinic was upstairs. This would have been very difficult for him to access but a very pleasant member of staff accompanied him in the lift and showed him where he needed to go. However when he was seen by the practitioner who gave the vaccinations she didn't engage with him at all. He wanted to ask about the Covid jab as it made hime poorly the previous time but both flu and Covid were given without any opportunity to speak. My Father felt extremely rushed and that he had been an inconvenience. He was left feeling hugely disappointed by the whole experience and humiliated that he wasn't quick enough. This is extremely out of character for him and is now adamant he will never attend again. I don't think a smile and little bit of interaction is too much to expect.
Visited October 2024
Balance Street has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Nick Meehan - Posted on 20 October 2024
The reception staff are exceptional in helping and guiding you to the correct service and the doctors equally have a very caring approach. As newcomers to the area we have found it refreshing to find a major service that is so well managed and patient focussed. The ability to book appointments within a short time period is a major plus for me particularly and we find the practice as a whole very welcoming and easy to use. Hopefully this will continue for future use! The messaging services are very good. We have both had covid jabs and winter flu jabs which were very well managed and we were seen very quickly with no waiting time attached. Quick,polite,well managed and we were very impressed. A good experience.
Visited October 2024
Balance Street has not yet replied.
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Review titled pain relief advice
Rated 2 stars out of 5
by edward parsons - Posted on 21 June 2023
I have today taken part in a phone appointment with a GP. I needed advice and medication to relieve polyneuropathy and back and muscle pain. I have suffered 5 years chronic and acute pain. I am 75 and I was given no advice and no treatment. Why ? I asked if I could be referred to a neurologist to ask their advice and was refused. Why? I think the NHS and GP s should be ashamed that they wont allow being given answers if a patient wants to help themselves.. Is a neurologist so eliteist and unapproachable that they cannot be asked questions by an ordinary patient
Visited June 2023
Balance Street has not yet replied.