Balfour Medical Centre
2 Balfour Road, Grays, RM17 5NSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Care
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
I visited the surgery and they taken care very well. I was sick not able to call and when I walked in they helped me to book an appointment
Visited June 2024
Review titled Balfour Medical Centre
Replied on 18 February 2025
Dear Patient, Thank you for your feedback, We understand the importance of timely appointments, and we're pleased that you've been able to secure same-day appointments when needed. Kind regards Diljit Kaur Balfour Medical Centre
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Review titled Excellent surgery
Rated 5 stars out of 5
by Kate Blake - Posted on 11 April 2024
Always a super high level of care by all clinicians & admin staff at this surgery. All go above & beyond. Like any Drs you have to ring first thing for an appointment, but it’s rare that I haven’t been able to get one the same day. Never any rush when you have an appointment, the medical team there are always very thorough. At our appointment today we saw the clinician & the Dr to make sure that the best possible treatment was being offered for my daughter. Keep doing a great job Balfour Medical Centre!
Visited April 2024
Review titled Balfour Medical Centre
Replied on 18 February 2025
Dear Kate, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you consistently receive a high level of care from our clinicians and admin staff. It's our goal to go above and beyond for our patients, and we're glad to know that our efforts are making a difference. We understand the importance of timely appointments, and we're pleased that you've been able to secure same-day appointments when needed. Our medical team strives to provide thorough and the best care, ensuring that you and your family receive the best possible treatment. Your encouragement means a lot to us, and we will continue to work hard to maintain the high standards you’ve come to expect. Thank you for your support, and we look forward to continuing to serve you and your family. Best regards, Diljit Kaur Practice manager Balfour Medical Centre
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Review titled Awful telephone system
Rated 2 stars out of 5
by Anonymous - Posted on 29 February 2024
I have called every morning at 8am to speak to a Dr regarding my medication. Every morning I am waiting to get through for 30 minutes only to be disconnected by an awful automated system. Been doing this since Monday, it’s now Thursday and still not spoken to a receptionist let alone a Doctor. Utterly disgraceful and a waste of tax payers money. Please please update this awful automated telephone system, it isn’t working. I have generally had good experiences with this surgery but a couple of the receptionists need to turn the attitude down a notch.
Visited February 2024
Review titled Balfour Medical Centre
Replied on 18 February 2025
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our automated telephone system. Your concerns are important to us, and we are committed to improving our services. We understand how critical it is to speak with a doctor regarding your medication, and we regret the delays and disconnections you've faced. We have updated our telephone system to ensure a smoother and more reliable experience for our patients. Thank you for your patience and for bringing this to our attention. We value your feedback and are dedicated to making the necessary improvements. If you need immediate assistance, please consider visiting the surgery in person or using our online services. Regards Diljit Kaur Practice Manager
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Review titled Locum disagreed with information on NHS website
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Submitted econsult for common menopause symptom which is easily treatable but would make a massive difference to my life, (currently waiting to be seen by HRT clinic but has a minimum 36 week wait for initial appointment!) Received text saying I needed to book telephone appointment! Locum GP said cream would interfere with HRT treatment, (I have at least another 5 months to go just to be seen). The cream doesn't interfere with HRT at all as is a 'local' cream. I mentioned it says this on NHS website but Locum insisted this must be wrong! Locum then said they would consult with colleague, (so they have no knowledge of a major life event that affects 50% of population) and would call me back. 1 hour+ later they called back to say they wouldn't prescribe treatment, and I would need to get a second opinion when I said I was disappointed with their response. I feel like I'm banging my head against a brick wall and slowly going mad, not only am I suffering physically and mentally but I'm battling with my local practice it feels like. I've been with them 26 years and I've noticed a decline in service. They just want you to go away!
Visited February 2024
Review titled Balfour Medical Centre
Replied on 18 February 2025
Thank you for sharing your experience with us. We sincerely apologise for the frustration and distress this situation has caused you. Your well-being is our priority, and we are committed to addressing your concerns. Kindly email me your concerns on pm.f81155@nhs.net so that we can investigate further. Regards Diljit Kaur Practice Manager
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Review titled Receptionist Practices Need Overhaul
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
The receptionists never answer the phones but you can’t get an appointment any other way apart from econsult. Every time I’ve been in the surgery they do not answer phones, it’s not that the line is busy, it’s that they aren’t doing their job. If you can only make an appointment by calling the phone lines need to be open all day. Ineffective administration is poorly impacting patients health and it needs to change. I’ve been calling for over a week for a telephone appointment. Doesn’t matter what time of the day, I’m not successful. It shouldn’t be impossible to get an appointment. If it’s something serious it won’t be picked up in time.
Visited April 2023
Review titled Balfour Medical Centre
Replied on 21 October 2024
Thank you for your feedback regarding your experience with our appointment system. I apologise for the difficulties you’ve faced in trying to reach our reception team and book an appointment. I have recently joined Balfour Medical Centre as a Practice manager and am looking into areas for improvement. I understand how frustrating it can be when phone lines are not adequately attended. Our aim is to ensure that every patient can access the support they need in a timely manner, and I’m sorry that we have fallen short in your case. We have currently reviewed our staffing and operational procedures to enhance our services. It is essential that our reception team is available and responsive and therefore, we have recruited new NHS experienced receptionist in October 2024. In the meantime, I encourage you to utilise the eConsult service for non-urgent matters, as it is designed to provide an alternative method of communication. However, I completely agree that access to phone appointments should not be a challenge. If you would like to discuss this further or if there’s anything I can do to assist you, please don’t hesitate to reach out. Your health is our priority, and we are committed to making necessary changes to better serve you and all our patients. Thank you once again for your valuable feedback. Best regards, Diljit Kaur Practice Manager Balfour Medical Centre