Balham Park Surgery
236 Balham High Road, London, Greater London, SW17 7AWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Balham Park Surgery.
Reviews
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Review titled Really impressed
Rated 5 stars out of 5
by Emma - Posted on 04 August 2023
Moved to this surgery around a month ago due to my previous one closing. Was worried about my daughter who became unwell overnight so called the surgery for the first time. The receptionist was polite and efficient and said I would get a phone consultation within the next three hours! This was somewhat unexpected given at my old doctors it was very much hit or miss whether I could get on the day contact with a GP at all. Not only did a doctor call me within half an hour but they also arranged for me to have a face to face consultation straight away as she was concerned about the symptoms. Both the doctor on the phone consultation and the face to face consultation were really lovely and thorough and it has made me feel extremely reassured for any future health issues my family may have.
Visited August 2023
Review titled Balham Park Surgery
Replied on 09 August 2023
Dear Emma, Thank you for taking the time to leave a review. I ma very glad to here that you have found the service responsive and reassuring. I will ensure that this feedback is passed on to the whole team. Kind regards Jo Foley Practice Business Manager
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Review titled New patient experience
Rated 5 stars out of 5
by Rosaleen Elliott - Posted on 04 July 2023
Moving from another local surgery due to its closure, I was worried as I'd been happy and with the previous one for 34 years. The service, attention to detail and swift response at Balham Park have been impressive. The staff is helpful, patient and friendly, and the locum GP assigned to me has outdone any expectations I had. I've seen him twice so far and I would like him to become my named doctor.
Visited July 2023
Review titled Balham Park Surgery
Replied on 06 July 2023
Dear Rosaleen, Thank you for taking the time to leave us this 5 star review. We are so happy to hear that you have had a very positive experience with the practice. I will ensure that this review is passed on to the whole team. Kind regards Jo Foley Business Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Joanne - Posted on 07 June 2023
My doctor has always taken the greatest of care to find the best way forward for my health and treatment. Such kindness and patience are shared throughout the practice by all I have been involved with. Thank you all
Visited June 2023
Review titled Balham Park Surgery
Replied on 20 June 2023
Dear Joanne, Thank you for taking the time to leave us your review. We are very happy that you have had such a positive experience with us. The review will be passed on to the whole team. Kind regards Jo Foley Practice Business Manager
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Review titled Impossible to book appointments
Rated 2 stars out of 5
by Anonymous - Posted on 18 June 2023
This surgery has made it near on impossible to book appointments. Neither the patient access or nhs app will let you book a GP, and thier website sends you off for some horrific AI triage stuff that still doesn’t get you a booking. Thier website goes on to tell you to only call “if you really really can’t do it online” (just to frustrate you a little more…). Which you can’t. Why can’t I just book an appointment like anywhere else?
Visited June 2023
Review titled Balham Park Surgery
Replied on 20 June 2023
Thank you for taking the time to leave us a review. I am sorry that you have not had a positive experience with us, and wondered if at all possible if I could discuss this with you further? If you are able to, please email me joanne.foley2@nhs.net or call the practice on 02087728772, so that we can discuss your concerns. Kind regards Jo Foley Practice Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
As a new patient I was amazed by the efficiency, courteousness and overall pleasantness of my first experience with reception staff, Health Care Assistants and doctors. I felt everyone was interested in helping and responding to questions.
Visited May 2023
Review titled Balham Park Surgery
Replied on 06 June 2023
Thank you for taking the time to leave us this very positive review. We are very grateful for your feedback. I will ensure this is passed on to the whole team. Kind regards Jo Foley Practice Business Manager
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Review titled Rude Telephone Staff
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Telephone staff extremely rude, no patience or sympathy and sarcastic. Completely unnecessary, I asked for an urgent prescription and she was so unhelpful.
Visited May 2023
Review titled Balham Park Surgery
Replied on 06 June 2023
Thank you for taking the time to leave a review. If possible, I would like to discuss your experience in more detail with you, so that changes can be made to prevent this from happening again. Would you be able to call the practice on 02087728772 and ask for Jo Foley? Kind regards Jo Foley Practice Business Manager
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Review titled Absolutely horrifying experience - Not sure is legal
Rated 1 star out of 5
by Goncalo Cardoso - Posted on 25 May 2023
Me and my wife are registered in the practice. Today 25/05/2023 she woke up very dizzy not being able to stand. I called the practice for a medical emergency. The practice told me over the phone that they unilaterally de-registered my wife because of a letter they sent in 01/2023 which they did not have any response. I told her we never got any letter and that I was having a medical urgency. I even asked the lady at the phone to pass me to her manager which she told me she could not do because "management was in a meeting". Finally they told me to go to A&E or dial 111 and hung up. I was left speechless. The service our family got was damaging and not humane. Please be careful if you rely on this practice.
Visited May 2023
Review titled Balham Park Surgery
Replied on 06 June 2023
Dear Mr Cardoso, Thank you for taking the time to leave this review. I apologise for the experience you have had with the practice. I will make contact with you in the next few days to discuss this and see what can be done to change the situation as it stands. In the meantime, if you wish to speak to me sooner, please contact the practice on 02087728772 and ask for Jo Foley. Kind regards Jo Foley Practice Business Manager
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Review titled Absolutely excellent service
Rated 5 stars out of 5
by William M - Posted on 09 November 2022
Everyone knows the pressure the health care system is under. I hadn’t seen a GP for years and was fearing that it would be impossible to get an appointment. But, I got one in no time, fantastic GP who got me a health check and blood test a few days later, referred me for various issues and has telephoned me three times to keep me updated. Superb service, thank you.
Visited November 2022
Review titled Balham Park Surgery
Replied on 06 June 2023
Thank you for taking the time to leave us this review. We are very grateful. The feedback will be passed on to the whole team. Kind regards Jo Foley Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Charles Tilley - Posted on 13 October 2022
We have recently transferred to Balham Park Surgery. Their service is excellent. Always on time, very efficient and most importantly a very comprehensive and thorough service. An amazing difference from our previous practice of some 30 years.
Visited October 2022
Review titled Balham Park Surgery
Replied on 06 June 2023
Thank you for taking the time to leave us this very positive review. I will ensure this is passed on to the whole team! Kind regards Jo Foley Practice Business Manager
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Review titled Quality deteriorated significantly over the years
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
Firstly, they still haven't brought back ability to book GP appointments online. Or flue vaccinations for over 65s. A disgrace - for a busy household managing multiple health conditions to not be able to book online in this day and age is unfathomable. It seems like an intentional attempt to put up barriers to access services.
Visited October 2022
Review titled Balham Park Surgery
Replied on 06 June 2023
Thank you for taking the time to leave us this review. I apologise for the experience you have had with the practice. I would like to understand your concerns further. If you would like to discuss them with me, can I ask you to either call the practice on 02087728772 or email me joanne.foley2@nhs.net. Kind regards Jo Foley Practice Business Manager