Ball Tree Surgery
Western Road North, Sompting, Lancing, West Sussex, BN15 9UXContact details and opening times
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Reviews
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Review titled Staff are helpful, if you can get an appointment.
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2022
Doesn't accept digital appointments. Incredibly difficult to get one by calling. Staff are polite in person but totally unable to help. Unable to provide sufficient service.
Visited August 2022
Review titled Ball Tree Surgery
Replied on 08 September 2022
Dear Ball Tree Patient, We are sorry to hear that you have had difficult accessing Ball Tree recently. We are affected by COVID within all our teams including our GPs. There is a national shortage of trained primary care nurses and GPs and very limited availability of locum cover especially at short notice. Each day we work to ensure that we provide the best safe access that we are able within the resources and capacity that we have available. Due to COVID and the current pressures on GP practices where the demand is much increased at a time of reduced capacity, along with many practices across the country, we are operating a triage model to access GP appointments. This is the safest model to prioritise those most vulnerable or unwell. This model can only be safely and fairly operated by telephone as the NHS software for digital appointments is not sufficiently sophisticated for safe and fair triage in such circumstances and also excludes access for the many people who do not have online access. We are working with the local NHS to improve our telephone systems and hope to have progress with this in the next few months. We are keen to reinstate pre-bookable appointments for GPs as soon as our circumstances permit and reactivate our digital appointment booking systems. We are also very frustrated by the circumstances and of course want all our patients be able to access us in as smooth a way as possible. We are actively lobbying for additional support to enable us to improve access to services. Thank you for your patience with us and understanding of such difficult local and national circumstances at this challenging time for us all. Sincerely, Gerard Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Wendy raymond - Posted on 02 August 2022
Following a fall, I have received 5 follow up appointments for dressings from the superb nursing staff. I can't thank them enough for the care and treatment I have received.
Visited July 2022
Review titled Ball Tree Surgery
Replied on 04 August 2022
Dear Wendy Thank you so much for your kind thoughts. I am sorry to learn that you have had a fall and hope that you are feeling better very soon. We will ensure that our nursing team is aware of your note to us and I know that they will be pleased that we have supported you well. With good wishes Gerard Practice Manager