Ballards Walk Surgery
49 Ballards Walk, Basildon, Essex, SS15 5HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
I called in today as the surgery was opening and didnt have to wait long to speak to someone, who was really lovely and said they'd try to get a doctor to call me back before i start work, I didnt recieve a call so before I started i call back i then started work and was met by a rude member of staff who told me I wouldnt get the call and when I asked is there any chance I could, I got told i " Was very impatient for someone who hasnt been given priority " they arranged for me to get a call later but I was so stunned by what was said that I didnt reply with anything
Visited August 2023
Review titled Ballards Walk Surgery
Replied on 16 August 2023
Dear Patient Thank you for your review. Please contact the surgery to speak to the Practice Manager if you would wish to discuss this further.
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Review titled Waiting Times
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2023
Rarely visit but on two occasions this month to see the nurse she was running more than 30 minutes late. More importantly none of the receptionists kept the packed, airless, waiting room of patients. How can you get yourself so far behind the appointment schedule early in the morning. Beats me!
Visited August 2023
Ballards Walk Surgery has not yet replied.
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Review titled Do not recommend
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
Complete disregard for pacients requests and time of appointments. I specifically asked for a female doctor and double checked it was possible only to arrive early and then wait for 40 minutes after my scheduled appointment time, to realise that in fact the appointment wasn't even with a female doctor. Do not recommend. This experience has shattered my trust in the medic system even more than i thought it was possible.
Visited May 2023
Review titled Ballards Walk Surgery
Replied on 12 May 2023
Dear Patient Thank you for your kind review. Please contact the Surgery to speak to the Practice Manager if you would wish to discuss further.
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Review titled Receptionist and doctors
by West23 - Posted on 18 February 2023
This has happened on numerous occasions. You phone a surgery, first you get put on hold for 40 minutes to a hour waiting for your call to be answered by reception. They then tell you that you can’t speak with a doctor, you’ll have to book a phone appointment and wait further for a call back. I believe in 30 seconds the doctor could sort out my issue, instead I’m 50 minutes into being on hold. There is pressure on the NHS but I feel my surgery’s failing to do any sort of a job and help me, you’ll be waiting all day to get help. It’s a shambles.
Visited February 2023
Provided by Care opinion
Review titled Ballards Walk Surgery
Replied on 28 February 2023
Dear Patient Thank you for your review. Please contact the surgery to speak to the Practice Manager if you would wish to discuss this further.
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Review titled Great Practice
Rated 5 stars out of 5
by Sara Thayammal - Posted on 09 May 2023
I have been going to the Ballard's Surgery for 19 years now and every time the staff (receptionists, nurses and doctors) has always been very helpful and lovely. Thank you for all your hard work especially with limited resources and for being polite and helpful.
Visited January 2023
Review titled Ballards Walk Surgery
Replied on 12 May 2023
Dear Sara Thank you very much for your kind review, we appreciate the time you have spent to send the response. Ballards Walk Surgery