Balmoral Surgery
Canada Road, Walmer, Deal, Kent, CT14 7EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Roy David - Posted on 09 August 2023
I was very pleased with the attentive and caring attitude of the doctor I saw. She offered advice on the way forward with several of my ailments and I was very satisfied with the outcome of our consultation.
Visited August 2023
Balmoral Surgery has not yet replied.
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Review titled Inaccurate posted opening times
Rated 4 stars out of 5
by Bernard McEwen - Posted on 19 July 2023
NHS Website and notice on surgery door says the practice is open on Wednesdays: 0830 to 1830. Not so today - several people in the car park finding it closed
Visited July 2023
Review titled Balmoral Surgery
Replied on 20 July 2023
Good morning, We are sorry that you visited the practice on an afternoon that we are closed. We close once a month for protected learning time. There is a sign on our door which explains this and has a list of all of the upcoming dates that we will be closed. We also put this information on our website, in our newsletter and on our TV presentation in the waiting room. However, we appreciate that still despite our best efforts, not everyone will have seen this information. We do not chose the dates that we are closed, and they vary between a Wednesday and a Thursday afternoon. Once we are aware of the dates, we do try out best to publicise these dates as best we can. Once again, we are sorry that you were not able to visit the practice yesterday, and we hope that you have now been able to access the practice.
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have found a lump under my arm! I emailed the balmoral surgery to see if I could get an appointment, I got an automated reply saying to ring the surgery. When I rang I was told no appointments were available, to ring 111 or go to laocal hospital. This is my registered GP and it it’s not the first time this has happened. I’m worried.
Visited June 2023
Review titled Balmoral Surgery
Replied on 13 June 2023
Dear Patient We are so sorry to read that your experience of booking an appointment during this worrying time for you wasn’t satisfactory. As you have submitted this review anonymously we cannot respond to you directly. Please can we ask that you contact the Practice and ask to speak to one of the management team. We will then call you back so that we can better understand what happened, to learn and improve things where possible and how we can help you to get the appointment you need. In general, as noted on our website, we are experiencing an unprecedented level of vacancies in our clinical team as a result of the national crisis in recruitment of healthcare professionals. We have recently successfully recruited a new salaried GP who will start with us in August so this is a positive step in trying to ensure we can provide more appointments for our patients. We look forward to hearing from you directly in due course. Balmoral Surgery
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Review titled Very caring service
Rated 5 stars out of 5
by Joan - Posted on 21 April 2023
Having recently been discharged from hospital I cannot fault the service I have received from all the staff at Balmoral - from my GP to the receptionists. I have found them all to be thorough, caring and patient. I realise that there can be a problem sometimes getting through on the phone but we are still living in difficult times .
Visited April 2023
Review titled Balmoral Surgery
Replied on 21 April 2023
Dear Joan Thank you very much for taking the time to share this positive feedback. I have passed on your review and the whole team are pleased to know that our service is appreciated. We are constantly working to improve our telephone system to cope with the high volume of calls we are receiving currently and do have other options available eg eConsult where appropriate but we value your understanding. Kind regards, Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Tracy s barrow - Posted on 07 April 2023
My daughter went on the e consult regarding her problem and same day got a call from a female doctor. The doctor was amazing and helped her with her problem. The tablets have worked and with suffering for months she now has found medication that has really helped and is working for her
Visited April 2023
Review titled Balmoral Surgery
Replied on 12 April 2023
Dear Ms Barrow We are so pleased to hear that your daughter's experience of our eConsult system was positive and that the GP was able to help her feel better. Thank you very much for sharing this feedback. The whole team do our best to provide a responsive service despite difficult circumstances at present and it is good to know when this works well. Practice Manager