Balmore Park Surgery
59A Hemdean Road, Caversham, Reading, Berkshire, RG4 7SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pleasant receptionist
Rated 4 stars out of 5
by Samantha - Posted on 23 October 2023
Pleasant and helpful receptionist. I do dislike having to discuss my medical problem in earshot of other patients though - no confidentiality there! Perhaps the receptionist could offer the choice of writing it down? Or, to save time and you don't want the whole waiting room to know your problem, you bring some written information with you?
Visited October 2023
Balmore Park Surgery has not yet replied.
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Review titled Frustrating experience
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2023
Had a blood test 3/10 , no problem. Had a text next day asking I make an appointment to discuss results . Earliest appointment 24/10. Cancelled by GP 1 hour before, but promised a call later…. Call cancelled by GP but promised a call next day … Cancelled by GP , but offered an appointment with a Dr I didn’t know, with an unrealistic time scale for me to attend. My next earliest appointment to see my GP 6/11 …. 1 whole month from when I was asked by the GP to come in and discuss my results…. Hopefully it’s nothing urgent…
Visited October 2023
Balmore Park Surgery has not yet replied.
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Review titled Great Doctors if you can get through reception
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
The Doctors and medical staff here are great and my family and I have always had a good service and excellent communications with them. However, the reception team are rude, dismissive and bordering on obstructive.
Visited July 2023
Balmore Park Surgery has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
The last three times I called there was a 30 minute or longer call queue for the reception desk. The next available appointment is more than 4 weeks in the future. And there is no advice for how to cope in the meantime.
Visited April 2023
Review titled Balmore Park Surgery
Replied on 24 May 2023
Dear Patient, Thank you for providing feedback. I am sorry you had a bad experience. We do have an emergency care team that work Monday - Friday who pick up all medically urgent problems the same day. We are in the process of reviewing new systems that will hopefully improve patient accessibility. Watch this space. Thanks, Balmore Park Surgery