Bancroft Medical Centre
Bancroft Court, 30-35 Bancroft, Hitchin, Hertfordshire, SG5 1LHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bancroft Medical Centre.
Reviews
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Review titled A GP who listens
Rated 5 stars out of 5
by Dee Curtler - Posted on 15 December 2024
I’ve had a problem over some time with my ear being painful and hearing loss. Previous practices gave me antibiotic tablets which helped short term. This lady doctor not only listened but looked at my problem in a more targeted way. Feel we could at long last we could be getting somewhere.
Visited December 2024
Bancroft Medical Centre has not yet replied.
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2024
I’ve called the GP several times at 8 a.m., staying in the queue for an hour each time. When a receptionist finally answers, they always say there are no appointments available and keep referring me to 111. They hang up without even asking about the symptoms I’m experiencing. I can’t get a referral for the tests requested by outpatient hospital because the GP won’t see me. There are so many similar complaints, yet they’re still accepting new patients while neglecting the ones they already have.
Visited November 2024
Bancroft Medical Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
Shockingly awful practice. Several complaints about the surgery. I suffer from uti’s and I’m under urologist. The antibiotics that the urologist prescribed didn’t work on this occasion. I called surgery and was in a 30 people wait. I eventually got spoken to and the call cut off. I then called back 30seconds later and was then placed in another 22 in a queue. When I eventually got thru the queue I explained my issue to the receptionist that I felt the antibitocs were not working etc. I got a response “yeah and?” (Which it then responded with I don’t think the antibiotics are working cos it’s still bad). And the reply I got was to call 111. This isn’t the first time the surgery has told me to call 111 to get antibiotics for a uti. I find them rude and impossible to offer any help. It’s never been a good surgery in the year and a bit I’ve been there! A few months back I had blood tests done. The surgery admitted to loosing my results. So I had to wait another two months to get the same blood test done! Bancroft medical also a year ago received a letter from a private physio asking the gp to refer me to an Nhs physio. Six months I hadn’t heard anything from Bancroft surgery so I chased it. They admitted it had slipped the system and no one had dealt with it. So I had to wait another three months to be referred. It really is a terrible surgery. If you can get thru to a gp they are often helpful. However the front of house really let the system and the surgery down.
Visited September 2024
Bancroft Medical Centre has not yet replied.
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Review titled nurses ok
Rated 2 stars out of 5
by malcolm taylor - Posted on 04 July 2024
ive been goingto bancroft surgery since August last year [2023} with an infection in my left foot , and feel my case hasnt been taken seriuosly,,im very dissatisied with the service,,
Visited July 2024
Bancroft Medical Centre has not yet replied.
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Review titled Extremely unprofessional telephone appointment
Rated 3 stars out of 5
by Anonymous - Posted on 26 February 2024
I requested a call this morning to find out if some symptoms I had were normal after being given and using antibiotics. The doctor on the call, who called at 9:23, was loud, impatient, did not give me chance to talk, and did not listen when I asked to explain the pain and other symptoms. She simply put me off and told me to wait until I have finished antibiotics, even though it was only a day way. In the end, I had to go to a local pharmacy and they found out the symptoms really mattered and the correct treatment was already delayed. It was appalling that she had no sympathy as a doctor, nor professional patience and willingness to listen. It was not a difficult illness to diagnose if she had any care about a patient's pain. She caused me a great deal of mental pain outside of the physical pain I was suffering. I am raising it because I dont want any other patience to suffer what I experienced.
Visited February 2024
Bancroft Medical Centre has not yet replied.
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Review titled Excellent, very flexible service today
Rated 4 stars out of 5
by P M - Posted on 11 January 2024
My husband visited the surgery on my behalf this morning, as I have been quite unwell. We needed some urgent information, and staff went above and beyond to fulfil our request. We really appreciate your flexible approach, particularly in view of the huge time pressures you are all currently working under. You made a huge difference to my day. Thank you so much.
Visited January 2024
Review titled Bancroft Medical Centre
Replied on 15 January 2024
Dear patient thank you for your feedback we appreciate that you have taken the time to do this as it so easy for patients to add a negative but seem so difficult to add some praise. So we really do thank you. we are glad that we were able to help you with your request. We do try our best to assist every patient that we come in contact with. We hope that you are on the mend soon.
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Review titled Cannot get appointments
Rated 1 star out of 5
by Richard J - Posted on 24 April 2023
We've been registered at this for several years, and until recently it's been acceptable. However, in the last six months, it's been almost impossible to get routine appointments. You need to ring at 8 a.m. and usually end up in a queue of 30-60. However, the line is prone to dropping, and you end up having to rejoin the queue. We have young children who require the occasional appointment. However, this surgery is now worse than useless - it's simply a waste of your time. We now depend on private services. Very frustrating
Visited April 2023
Bancroft Medical Centre has not yet replied.
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Review titled Terrible Appointment line
Rated 3 stars out of 5
by Anonymous - Posted on 24 April 2023
been hanging on their Appointment Line now for 35 minutes just to make an appointment with a Nurse. Started off at 21 in the Queue and Still only number 13 !!! Unbelievable ! Surely there must be a Better way ???
Visited April 2023
Bancroft Medical Centre has not yet replied.
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Review titled Persistent Failure
Rated 1 star out of 5
by John Grounds - Posted on 26 April 2023
This practice is simply not fit for purpose. Getting a face to face takes weeks and can include sitting on the phone for 30 minutes. Telephone appointments can also take weeks. Put quite simply, the practice is failing its patients.
Visited April 2023
Bancroft Medical Centre has not yet replied.
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Review titled Very helpful and patient
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
Thank you to the prescription team for their patience and professionalism in dealing with repeated issues with my HRT supply and quantity, such as last Friday afternoon. You’ve always resolved things - thank you so much.
Visited January 2023
Review titled Bancroft Medical Centre
Replied on 17 January 2023
Thanks you for taking time to leave your feedback, it is appreciated and I am pleased that the team dealt with your issue. Your issue and you are not alone is I am afraid to say an ongoing one and we try our best to resolve these issues however not always successful. I will of course pass these comments on to the team. Thanks again.