Barlby Surgery
St. Charles Hospital, Exmoor Street, London, Greater London, W10 6DZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Who's responsible??
Rated 1 star out of 5
by Mr Awad - Posted on 23 November 2022
On the 11th Nov GP requested BP monitor to be fitted during my working days which start on 23rd Nov. I went to reception 2 days ago and were told it will be ready on 22nd Nov. I went to reception yesterday to collect and were told the clinician who will setup the monitor on annual leave for 2 weeks. Later yesterday i got a call to come & pick the monitor today at 15:10. unfortunately i got another call this morning to say "surgery unable to provide me today" . After back&forth through i got next Tue at 1730 to pick up which will be near to my rest/relaxing week... ie no point for monitoring !!! My job role are "safety critical" and was advised by company doctor to monitor BP during shift time..... Now i will have to write to my company doctor saying "Barby surgery couldn't provide BP monitor due to clinician on leave".
Visited November 2022
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Mr Awad, I am sorry to read of the confusion caused to you regarding the Blood Pressure Monitor. This is a situation that we try our best to avoid, but on this occasion were unable to rectify the issue in the fast way we would normally. I am sorry for the inconvenience caused to you. Kind Regards, Barlby Surgery
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Review titled Helpful receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2022
I was very grateful to Wioletta for taking the extra time to check my information and consult the pharmacist. She was able to verify the issue of my repeat prescription which had twice been rejected with no reason given.
Visited October 2022
Review titled Barlby Surgery
Replied on 05 October 2022
Thank you so much for taking the time to post a positive review. I will be sharing with the team and Wioletta. Positive feedback encourages the team to continue working hard and offering our patients a good level of care. Kind Regards, Donna Seymour Practice Manager Barlby Surgery
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Review titled An hour waiting on the phone
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
I have been on the line for one hour. I was number 6 when it started so was hopeful it would be quick. Still no answer!
Visited October 2022
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Anonymous, I am sorry to read of your difficulty getting through to the practice by telephone. This is something that we are trying hard to resolve. We have recently added a queue buster feature which means that you will now be able to request a call back from the surgery. Kind Regards Barlby Surgery
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Review titled An hour and a half waiting for the phone to be picked up!
Rated 1 star out of 5
by Susan Cooper - Posted on 12 October 2022
I've given up! An hour and a half waiting for the phone to be picked up. Number 1 for over 50 minutes. Appalling.
Visited October 2022
Review titled Barlby Surgery
Replied on 17 April 2023
Dear Susan, I am sorry to read of your negative experience when trying to call the surgery. We are trying hard to rectify this. We have recently added a new feature to our phones which enables patients to request a call back from the surgery. We hope this will improve patient experience when trying to call the surgery. Kind Regards, Donna Seymour Practice Manager Barlby Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Daisy - Posted on 04 August 2022
I like the nurse she is very friendly, I felt relaxed and comfortable. I didn't feel scared or nervous when she did her job.
Visited August 2022
Review titled Barlby Surgery
Replied on 09 August 2022
Dear Daisy, Thank you so much for your positive feedback. I will make sure I share this with the team. Kind Regards Donna Seymour Practice manager