Bartlett Group Practice - Ash Vale
Wharf Road, Ash Vale, Surrey, GU12 5BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled What has Happened to our services
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
Will not accept appointments for children. Hide behind an annoyingly long message machine. Seems to want to do less work than ever. Covid not withstanding, this practice should be ashamed of it practices. Please see patients, after all that is what you are here for, and being paid for, is it not?
Visited February 2023
Review titled Bartlett Group Practice - Ash Vale
Replied on 19 May 2023
Dear Anon. Apologies for the delay. I would like to discuss this further with you. Have you got use of the Healthier Together App which was made by Frimley Paediatric Consultants? This helps to triage. Sometimes we ask patients to see other health care professionals. Were you asked to use a pharmacy or directed to other help? Children are triaged so cannot understand what you mean by not being seen. Yours sincerely Wendy Foster Practice Manager
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Review titled Outraged
Rated 1 star out of 5
by Angry of Ash - Posted on 17 January 2023
Called to make an appointment for a 3 year old and was told “no appointments “ use app ! , call 111 this is unacceptable for a. 3 year old… they would not even give an appointment for the following day unless I got in a very long cue at 8 am, and this would only put us in another cue for a telephone call . The staff are rude and unhelpful.
Visited January 2023
Review titled Bartlett Group Practice - Ash Vale
Replied on 18 January 2023
Dear "Angry of Ash" We are currently under extreme pressure and must cap contacts to remain offering a safe service. The App is an excellent one that has been designed by the Paediatric Consultants at Frimley Park Hospital. Following that app for anyone under 18 will direct you to the best possible care, quickly and safely. It has the ability to then send us a request that a child should be seen. 111 is also an excellent way to seek advice 24 hours a day, 7 days a week. Please do use the Healthier Together App designed by the consultants. This really will help direct you and of course, there's the pharmacy too. I would like to hear who feel was rude and unhelpful as I would like to look further into that. I can use call recording to see what you feel went wrong in the contact with my staff. Do let my patient managers know by emailing them at the address on our website, or calling them directly. Yours sincerely Wendy Foster Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Katalin - Posted on 29 November 2022
My GP is very friendly and professional at the same time. She took my condition very seriously. I was confused as to what to do next. Fortunately, she was very empathetic, and the way she communicated and chose her words helped me stop being nervous and anxious. I found the staff helpful and friendly at Bartlett Group Practice (both in Frimley Green and Ash Vale). Thank you.
Visited November 2022
Review titled Bartlett Group Practice - Ash Vale
Replied on 30 November 2022
Dear Katalin Thank you for your comments and time to send in a review. I am happy to hear that your experience was positive. Yours sincerely Wendy Foster Practice Manager