Battersea Rise Group Practice
17 Battersea Rise, Battersea, London, Greater London, SW11 1HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely unhelpful staff
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
The staff is extremely unhelpful and rude. Simple requests (such as for a prescription to be updated according to a letter from a specialist NHS doctor) are met with rudeness and irrelevant questions (“why has your dosage changed?”). Referral letters from the GPs have been lost and the staff is unable to help (letting you know only you need to book another consultation in order to get the referral that the first GP had already given you). Everything is over complicated and inefficient.
Visited February 2024
Battersea Rise Group Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Seen promptly by the excellent nursing team for routine tests and vaccinations. Never a problem to get an appointment.
Visited January 2024
Battersea Rise Group Practice has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2024
I’ve been registered 2.5 years and never been able to get a GP appointment (tried 3 times). Always had to go down the 111 route. The lady on the phone is awful. She’s so patronising and gets annoyed at you for not knowing processes. When you call again when she asks, she’s still annoyed at you and talks down to you. I think they are under a lot of pressure like most GP surgeries, but they don’t help you get medical help/what I do next. They just turn you away, as if you’re on own.
Visited January 2024
Battersea Rise Group Practice has not yet replied.
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Review titled Not sure about the health workers
Rated 4 stars out of 5
by Saira - Posted on 04 December 2023
The doctors who I've seen have been great, however less sure about the health workers. I was due to have a blood test a few months ago at the surgery but was told by the health worker when I arrived that she couldn't do the test as she didn't have the right size needle, and could I go to the centre on St John's Hill instead. She also gave me some incorrect information about screening for something else. Last week a health worker at the surgery carried out an ECG and gave me the wrong information about next steps and what happens with my results. I only got the right information when I rang this morning to follow up, and spoke to someone on reception.
Visited December 2023
Battersea Rise Group Practice has not yet replied.
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Review titled Rude receptionist
Rated 3 stars out of 5
by Allison - Posted on 18 December 2023
Never able to get appointment nothing online asked receptionist if I can have hub appointment today she said ring back at 1 pm I asked again for a hub as I do not want to keep ringing the surgery for an appointment as I’m ill she again told me to ring at 1 pm I will get an appointment mmm let’s see if I get one why do your receptionist don’t offer you 8-8 hub appointments ?
Visited December 2023
Battersea Rise Group Practice has not yet replied.
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Review titled Just fantastic caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I have long term healthcare issues which are managed incredibly well by this practice. The receptionist are always helpful and polite. It's very easy to get an emergency appointment on the day and the phone is answered quickly. Doctors are very busy, but demonstrate compassion and give their time where needed. I feel very well looked after!
Visited May 2023
Battersea Rise Group Practice has not yet replied.