Bay Medical Group (West End Surgery)
West End Medical Practice, 1 Heysham Road, Morecambe, Lancashire, LA3 1DAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bay Medical Group (West End Surgery).
Reviews
-
Review titled Thank you Pharmacy Team
Rated 5 stars out of 5
by Catherine Walker - Posted on 14 March 2025
I had an urgent query following on from my orthopaedic outpatients yesterday and need more antibiotics by Tuesday (today being Friday) and Orthopaedic letter not arriving at practice. Kerry called me and took details, said she would ring Orthopaedic s and try to sort it out for me. 30 mins later, a text arrives to say they have been sorted and should be at my dedicated pharmacy in time for when i need them early next week. Thank you for your prompt handling of this for me. Greatly appreciated Kerry
Visited March 2025
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled More poor care
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
Impossible to get an appointment with GP. Have to wait at least 3 weeks for routine appointments. Can't get repeat prescription updated. No proper follow up. Problems which are important downgraded to green so no action.
Visited August 2024
Review titled Bay Medical Group (West End Surgery)
Replied on 19 September 2024
Dear Patient, Im sorry to read this, but also, it’s a little difficult to look at specifics as I don’t have any details. If you’re struggling with your medication/prescription, please call out medicines management help line between 8 and 12.30 on 01524511999 option 3 . By the nature of a routine appointment it is not deemed to be urgent and yes the wait can be “up to 3 weeks” normally sooner. I am concerned you used the term Downgraded as this is something our team should not say to a patient. If a patient is unable to attend an offered appointment, we would re assess your request with the clinical assessment team to see if the appointment could wait a few days or not, but we do not downgrade a patient’s illness. I’m sorry you seem to have had a bad experience, if you want to discuss this further please contact me at the surgery on the main line and I can look at the specific incident for you. Regards Chris Greenwood Patient Engagement Manager Bay medical Group
-
Review titled Great practice
Rated 5 stars out of 5
by Kat Mann - Posted on 08 May 2024
Had the best support from the district nurses. My brother's end of life care was amazing. They were there for me as his main carer and provided support went above and beyond. The best team of nurses Bay Medical should be proud 👏
Visited April 2024
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Excellent advice
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2024
Saw a practice nurse this week I had gone deaf due to wax unfortunately surgery did syringe ears anymore the nurse told me to get some equipment from the chemist and do it myself thank you it worked wonders I can hear at last I got a pump and syringe gadget it worked wonders many thanks saved me £55 if I had to go private
Visited January 2024
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Fantastic Person Centred Care
Rated 5 stars out of 5
by Sheldon Kent - Posted on 19 September 2023
I visited the practice today with my daughter with regards to some concerns about her possibly having a chest infection and seeking a potential diagnosis for asthma. The doctor was absolutely brilliant, listened carefully to what my daughter had to say, and put her at ease very quickly. She was incredibly helpful and made sure that my daughter got the help that she needed.
Visited September 2023
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Wonderful blood sample
Rated 5 stars out of 5
by Gillian Hartley - Posted on 02 August 2023
After a really bad experience I saw a wonderful lady who was very sympathetic about my needle phobia. Blood sample taken quickly by a caring, funny and lovely nurse xx
Visited July 2023
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Great handling of a sensitive issue
Rated 5 stars out of 5
by Adam Reynolds - Posted on 22 May 2023
I saw acp with bay medical group. The issue was of a sensitive nature, but I was made to feel at ease and comfortable despite the situation. The clinician spoke to me at the right level, explaining the treatment plan and his professional opinion on the matter in terms that could be understood. This has meant that anxiety has been kept to a minimum, whilst also offering as much clarity as possible, which is as much as a patient can reasonably ask for in my opinion.
Visited May 2023
Review titled Bay Medical Group (West End Surgery)
Replied on 22 May 2023
Hi Mr Reynolds Thank you for taking the time to let us know of your experience. it is so good to hear of good experiences I will ensure the ACP is informed. Thanks again, Chris Greenwood Patient Engagement Manager Bay Medical Group