Bay Medical Group (West End Surgery)
West End Medical Practice, 1 Heysham Road, Morecambe, Lancashire, LA3 1DAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bay Medical Group (West End Surgery).
Reviews
-
Review titled More poor care
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
Impossible to get an appointment with GP. Have to wait at least 3 weeks for routine appointments. Can't get repeat prescription updated. No proper follow up. Problems which are important downgraded to green so no action.
Visited August 2024
Review titled Bay Medical Group (West End Surgery)
Replied on 19 September 2024
Dear Patient, Im sorry to read this, but also, it’s a little difficult to look at specifics as I don’t have any details. If you’re struggling with your medication/prescription, please call out medicines management help line between 8 and 12.30 on 01524511999 option 3 . By the nature of a routine appointment it is not deemed to be urgent and yes the wait can be “up to 3 weeks” normally sooner. I am concerned you used the term Downgraded as this is something our team should not say to a patient. If a patient is unable to attend an offered appointment, we would re assess your request with the clinical assessment team to see if the appointment could wait a few days or not, but we do not downgrade a patient’s illness. I’m sorry you seem to have had a bad experience, if you want to discuss this further please contact me at the surgery on the main line and I can look at the specific incident for you. Regards Chris Greenwood Patient Engagement Manager Bay medical Group
-
Review titled Great practice
Rated 5 stars out of 5
by Kat Mann - Posted on 08 May 2024
Had the best support from the district nurses. My brother's end of life care was amazing. They were there for me as his main carer and provided support went above and beyond. The best team of nurses Bay Medical should be proud 👏
Visited April 2024
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Excellent advice
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2024
Saw a practice nurse this week I had gone deaf due to wax unfortunately surgery did syringe ears anymore the nurse told me to get some equipment from the chemist and do it myself thank you it worked wonders I can hear at last I got a pump and syringe gadget it worked wonders many thanks saved me £55 if I had to go private
Visited January 2024
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Fantastic Person Centred Care
Rated 5 stars out of 5
by Sheldon Kent - Posted on 19 September 2023
I visited the practice today with my daughter with regards to some concerns about her possibly having a chest infection and seeking a potential diagnosis for asthma. The doctor was absolutely brilliant, listened carefully to what my daughter had to say, and put her at ease very quickly. She was incredibly helpful and made sure that my daughter got the help that she needed.
Visited September 2023
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Wonderful blood sample
Rated 5 stars out of 5
by Gillian Hartley - Posted on 02 August 2023
After a really bad experience I saw a wonderful lady who was very sympathetic about my needle phobia. Blood sample taken quickly by a caring, funny and lovely nurse xx
Visited July 2023
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Great handling of a sensitive issue
Rated 5 stars out of 5
by Adam Reynolds - Posted on 22 May 2023
I saw acp with bay medical group. The issue was of a sensitive nature, but I was made to feel at ease and comfortable despite the situation. The clinician spoke to me at the right level, explaining the treatment plan and his professional opinion on the matter in terms that could be understood. This has meant that anxiety has been kept to a minimum, whilst also offering as much clarity as possible, which is as much as a patient can reasonably ask for in my opinion.
Visited May 2023
Review titled Bay Medical Group (West End Surgery)
Replied on 22 May 2023
Hi Mr Reynolds Thank you for taking the time to let us know of your experience. it is so good to hear of good experiences I will ensure the ACP is informed. Thanks again, Chris Greenwood Patient Engagement Manager Bay Medical Group
-
Review titled Telephone callback - Not happy
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
One of the nurses rang me as I called into the Morecambe practice where I mentioned I had a sore bruise on my finger from catching it. My finger also went numb so I wanted medial answers to see what it was. I also sent a photo of my bruising attached to my message. I was answered with a frosted reception with "how can I help" very abrupt. So I said can you see my attached picture. Yes she replied and it's just bruising!! She was very rude and abrupt and seemed like she wasn't bothered and just spoke to me like a child!! Why did I bother waiting days for a nurse to tell me, it's nothing and just spontaneous bruising! Thanks but I could have told myself that. Total waste of time!
Visited March 2023
Bay Medical Group (West End Surgery) has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Kylie Reid - Posted on 03 February 2023
This morning I was trying to get a Dr's appt for my son, but was also trying get my children ready and do the school run. I'd been waiting in the queue on the telephone but it had cut out a few times and I thought I'd been disconnected. I then had to go to a class so couldn't ring again. Whilst in the class I received a call back from bay medical, and the receptionist explained she rang me back as my call had connected, but all she could hear was children. She listen to my problem and found me an appt. I know how busy the telephone lines are to the GP practice in the morning, and I'm amazed and so very grateful that the receptionist took the time to ring me back and check we were OK. Amazing service.
Visited February 2023
Review titled Bay Medical Group (West End Surgery)
Replied on 19 June 2023
Dear Kylie Reid Thank you for this review it is really helpful to the practice team to hear when one of our teams goes the extra mile and uses real common sense . We all have pressures of life that sometimes get in the way of important things I'm so pleased to hear of the follow up call and help our Patient Advisor offered Thank you again Chris Greenwood Patient Engagement Manager Bay Medical Group