Bay Medical Group
Heysham Primary Care Centre, Middleton Way, Heysham, Morecambe, LA3 2LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Penny Walker - Posted on 21 February 2025
I completed the online form, detailing my medical problem. Within two hours I had a phone call to see if I could attend a face to face appointment half an hour later. The doctor listened to what I said and then gave me a thorough examination. He then explained the diagnosis and gave me options of what could be done to help. We agreed on an injection and the doctor booked it for me for the following week. He explained what the treatment would entail and what I would need to do afterwards. He also suggested exercises - what to do and what to avoid.
Visited February 2025
Review titled Bay Medical Group
Replied on 27 February 2025
Dear Patient Thank you for taking the time to share your experience with us. we are so pleased to hear when patients appreciate the work we do, and share with others what they can expect from our teams Thanks Again Chris Greenwood Patient Engagement Manager Bay Medical Group
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Review titled Staff that can log phone calls would help
Rated 1 star out of 5
by Peter C - Posted on 13 January 2025
My most recent experience is the worst in 24 years of living here. Currently suffering from Heart Failure, most recent meant 7 days in hospital. I was asked to make some appointments with the GP, on discharge. My daughter tried to do this immediately, being told no record yet. She phoned ward, said they had spent more than an hour on the phone to them the day before discharge. On being questioned denied receiving it. My daughter then had to take me back to the hospital to have it done. The hospital gave us another copy. Duly handed in at the desk, she saw that someone had written on it, following the morning's call from the ward. Let's see if they can take away the medicines no longer required and put the new ones on. Maybe that's asking too much as well, when the surgeries were separate we never had any problems with healthcare whatsoever, amalgamate them all, you can never see your regular GP, usually end up seeing a locum, if your lucky, they don't have a clue, end up seeing another Dr then nurses to sort the initial problem, thank goodness the Hospital is much better, at least you get the care you deserve, without feeble excuses.
Visited January 2025
Bay Medical Group has not yet replied.
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Review titled Great and not so great
Rated 4 stars out of 5
by Liz - Posted on 25 April 2024
I attended the pharmacy inside the GP surgery at Heysham Health Centre to return the medications of my father who had recently passed away. I was informed by the two counter assistants that they could not accept them unless I were to remove the sticky labels from each pack, around at least 50 I would say. No empathy due to being tearful due to the circumstances. As anybody is aware, the sticky prescription labels cannot be removed from the medication packs, for safety reasons I assume. I returned home and cut open each pack with scissors, removed the sleeves of tablets and placed these in a carrier bag, and the empty packs in another carrier bag. Quite difficult and fiddly to do as I have arthritis in one hand. I then took these the next day to the Pharmacy inside the GP surgery at the West End. The assistant there could not have been more kind, empathetic and helpful. When I explained what had happened at Heysham she was shocked and stated that this was not the case and they ought to have been accepted. She apologised for their attitude. I would like to say how this kindness went a long way and was I very thankful. I know which pharmacy I shall be using in the future!
Visited April 2024
Bay Medical Group has not yet replied.
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Review titled referrals
Rated 3 stars out of 5
by Claire Derham - Posted on 23 May 2023
I would like to know why doctors always refer patients to places they cannot get to especially at stupid times.I got referred to garstang for dermatology and i live in morecambe,and sometimes my partner gets referred to westmorland when they can get the same treatment at lancaster or morecambe.Same for most patients especially the elderly.
Visited May 2023
Review titled Bay Medical Group
Replied on 19 June 2023
Dear Claire, I'm sorry to read of you frustration i can assure you we send patients to the best option for treatment in this area and the only community dermatologist service is in Garstang referring you to dermatology at the RLI would incur a wait of months possibly years. we send patients outside of Lancaster and Morecambe to try and ensure our patients get seen as soon as possible. regards, Chris Greenwood Patient Engagement Manager Bay Medical Group.