Beaches Medical Centre
Sussex Road, Gorleston-on-Sea, Great Yarmouth, Norfolk, NR31 6QBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by C Davies - Posted on 25 January 2023
After being ignored for years by his old practice... Since registering with the beaches they have addressed his multiple health problems
Visited January 2023
Review titled Beaches Medical Centre
Replied on 26 January 2023
Dear C Davies Thank you very much for your kind review. Thank you Caitlin Clarke Business Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2023
Can't fault the practice for my family, they have been amazing and the services now offered are great, thank you to all the staff
Visited January 2023
Review titled Beaches Medical Centre
Replied on 30 January 2023
Dear Patient Thank you for taking the time to leave us feedback. I am extremely happy to see that you are satisfied with the service offered. I will pass on your kind comments to all of the Team, they will appreciate them hugely. Thank you again Caitlin Clarke Business Manager
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Review titled I felt as if I was a nuisance
Rated 2 stars out of 5
by Jean - Posted on 25 January 2023
I’d been waiting a few weeks for my appointment and when I got there the GP was running an hour late. I decided to wait the hour as my condition was unbearable. When I finally got called in, the gp was sideways on to me typing into the computer which I understand, however when he finally spoke it was in such a way, I felt a time waster. He sent me away telling me to only wash my hair once a week and to wash my bra more thoroughly. Three times I asked the GP the same question - he ignored me the first and second time but I needed an answer so I told him I would keep asking til he gave me a reply, and it was only at that point he turned to face me and answered my question. How demeaning. I persevered for a couple more weeks, tried the online consultation room after being told by reception I would get an appt the same day. I got a call back a few hours later saying the on call gp had read my notes and said I was to make a normal appt in 2-3 weeks. At this point my problem had spread from my scalp down to my legs. I asked the caller to speak to him again as this was urgent. She said she would, but I never got a call back, so they chose to ignore me I guess? In the end and out of desperation I dialled 111. It took an hour to get a response but it was worth it. They told me to contact my surgery within two hours and they would put a note on my record for the surgery. I phoned the surgery and when I told them I had dialled 111 and there should be notes on my record from them, their response became positive and finally things started to happen. Blood tests, go appointments, X-rays etc which is great however I should not have to go to 111 just to get the service I am entitled to from my surgery and really what a waste of 111’s time, given the pressure they are under. Finally last week I was given an appt with another GP and she was far more caring and supportive. I got there in the end but it should not have reached this stage.
Visited January 2023
Review titled Beaches Medical Centre
Replied on 26 January 2023
Dear Jean Thank you for taking the time to give us your feedback. I apologise that you are unhappy with the experience received but am glad to see that eventually you found the service to be helpful. We have very recently made some changes to our booking systems to improve some of the issues you have highlighted so I hope that you will find that in future things run more smoothly. If you would like to talk in more depth about your particular complaint please contact the Practice directly and ask to speak to me; as I do not want to go into any detail and risk breaching patient confidentiality. Thank you again Caitlin Clarke Business Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
My husband filled in an online request at 9.30am for a telephone consultation because he was unwell and received a text message within 10 minutes for a face to face appointment at 13.00. Thank you for fast reply and being able to see him so quickly, fantastic service.
Visited January 2023
Review titled Beaches Medical Centre
Replied on 25 January 2023
Dear Patient Thank you for your positive feedback. I will share this with the Team and it will be well appreciated. I am really glad that your husband was seen quickly when he was in need and that the service was quick! Thank you again Caitlin Clarke Business Manager
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Review titled Shame on you.
Rated 1 star out of 5
by Mrs Janet Bennett - Posted on 03 January 2023
I was requested to arrange a medication review with a doctor, which I did last year. So today, the day of this review, the telephone rang and the first words spoken were "what can I do for you?". This is the second time we had spoken to this doctor, so knew exactly what to expect during the appointment. To cut a long story short, we do not ever want to have any dealings with her again. This surgery was once the best one in the area, but now it definitely isn't. But I suppose we have to blame it on 'Covid' and all the changes this has caused. Although COVID is not the cause of doctors who are not prepared to listen. We are both getting older and absolutely dread having to speak to a doctor, and certainly leave my husband and I with the feeling of getting on God's escalator sooner rather than later. Shame on you 'Beaches medical centre'.
Visited January 2023
Review titled Beaches Medical Centre
Replied on 04 January 2023
Dear Janet Thank you for taking the time to leave your feedback. I have tried to call you today to discuss your concerns further but haven't managed to catch you. I will try again later today/tomorrow. further. I apologise that you are unhappy with the service you have recently received and will discuss this with you personally to ensure we act where necessary to improve things. Thank you again. Caitlin Clarke Business Manager
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Review titled Excelling under pressure
Rated 5 stars out of 5
by Sam Carvell - Posted on 24 January 2023
Completely understand the pressures and constraints but my family and I always receive great care and advice. Best to visit in person if possible as the email option has been fully booked but genuine care and signposting offered. An overall excellent service.
Visited January 2023
Review titled Beaches Medical Centre
Replied on 25 January 2023
Dear Sam Thank you for your kind words and positive feedback. I hope that you will also see an improvement to our online form system on the Website which now tends to be open until early afternoon as we have managed to improve patient access. Phone lines are also slowly improving in terms of wait time; with our new Receptionists now coming to the end of their training period. Thank you again, your review is hugely appreciated. Caitlin Clarke Business Manager
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Review titled I felt as if I was a nuisance
Rated 2 stars out of 5
by Jean - Posted on 25 January 2023
I’d been waiting a few weeks for my appointment and when I got there the GP was running an hour late. I decided to wait the hour as my condition was unbearable. When I finally got called in, the gp was sideways on to me typing into the computer which I understand, however when he finally spoke it was in such a way, I felt a time waster. He sent me away telling me to only wash my hair once a week and to wash my bra more thoroughly. Three times I asked the GP the same question - he ignored me the first and second time but I needed an answer so I told him I would keep asking til he gave me a reply, and it was only at that point he turned to face me and answered my question. How demeaning. I persevered for a couple more weeks, tried the online consultation room after being told by reception I would get an appt the same day. I got a call back a few hours later saying the on call gp had read my notes and said I was to make a normal appt in 2-3 weeks. At this point my problem had spread from my scalp down to my legs. I asked the caller to speak to him again as this was urgent. She said she would, but I never got a call back, so they chose to ignore me I guess? In the end and out of desperation I dialled 111. It took an hour to get a response but it was worth it. They told me to contact my surgery within two hours and they would put a note on my record for the surgery. I phoned the surgery and when I told them I had dialled 111 and there should be notes on my record from them, their response became positive and finally things started to happen. Blood tests, go appointments, X-rays etc which is great however I should not have to go to 111 just to get the service I am entitled to from my surgery and really what a waste of 111’s time, given the pressure they are under. Finally last week I was given an appt with another GP and she was far more caring and supportive. I got there in the end but it should not have reached this stage.
Visited January 2023
Review titled Beaches Medical Centre
Replied on 26 January 2023
Dear Jean Thank you for taking the time to give us your feedback. I apologise that you are unhappy with the experience received but am glad to see that eventually you found the service to be helpful. We have very recently made some changes to our booking systems to improve some of the issues you have highlighted so I hope that you will find that in future things run more smoothly. If you would like to talk in more depth about your particular complaint please contact the Practice directly and ask to speak to me; as I do not want to go into any detail and risk breaching patient confidentiality. Thank you again Caitlin Clarke Business Manager
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Review titled Thankyou Beaches
Rated 5 stars out of 5
by F Crane - Posted on 25 January 2023
I have always received excellent treatment from this practice , however I would like to add that the service has become even more proactive , responsive and caring . I particularly appreciate all that has been and is being done to support me at this particular time Thank you to all staff at The Beaches .
Visited December 2022
Review titled Beaches Medical Centre
Replied on 25 January 2023
Dear F Crane Thank you for your positive feedback. I am glad that you have consistently received excellent treatment and I am even more glad that you have noticed the changes to the service that we have been working so hard on implementing. I will share your feedback with all our Team members, it will make their day. Thank you again Caitlin Clarke Business Manager
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Review titled Good care
Rated 5 stars out of 5
by Mrs Jean Clarke - Posted on 27 October 2022
I received a phone consultation yesterday a doctor. He was kind and considerate. Listened to me and advised me what to do. Have been at this surgery many years and have always received kind and courteous treatment from all the staff. Thank you everyone.
Visited October 2022
Review titled Beaches Medical Centre
Replied on 28 October 2022
Dear Jean Thank you for taking the time to leave your positive feedback. I am glad that you found the GP to be kind and considerate and that you have consistently received kind and courteous treatment from all our staff. They all work very hard and care about providing the very best service to our patients. I will be passing on your feedback to the whole team, and it will be very much appreciated. Thank you Caitlin Clarke Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by WAYNE PIMPERTON - Posted on 28 September 2022
This morning I had reason to contact The Beeches Practice for a review of my health and also to book an appointment for another health query. Throughout the whole process the staff at both Hipton and, I assume Gorleston were polite, efficient and caring in their assistance to me. Too often people criticise health care workers who work very hard, often for little reward. I would just like to redress the balance and say a big thankyou for your help today. Kind regards Mr Wayne Pimperton
Visited September 2022
Review titled Beaches Medical Centre
Replied on 07 October 2022
Dear Wayne Thank you for taking the time to leave us your positive feedback. I am so glad that you found our staff to be polite and caring. I passed on your feedback to our whole team, and I can confirm that such messages do lift the spirits of our team members who try so very hard each day to provide a brilliant service for all of our patients. Thank you again Caitlin Clarke Business Manager