Beacon Health Group-Danbury Medical Ctr
52 Maldon Road, Danbury, Chelmsford, Essex, CM3 4QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Experience
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
It seems antagonistic every time you phone, simple requests are treated with contempt, Moulsham lodge use to be a great surgery with great doctors, now its just a shambles, when you get to actually see a doctor though they are very nice, its just the red tape you have to go through to speak to someone.
Visited July 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 August 2023
Dear Patient Thank you for your feedback. I am sorry that you feel that you are not being treated at a level that is expected. If you could please email reception.f81100@nhs.net with examples and dates of your experience then I will investigate the issues. Kind regards Cher Cooper Practice Manager
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Review titled Worst experience
Rated 1 star out of 5
by Colleen - Posted on 19 May 2023
I’m a 39f with no health problems so when I’m December i got sciatica in my left leg I just though it was a trapped nerve and after a week it felt better but was never the same so after Christmas I called the surgery to see a doctor as the pain in my hip wouldn’t go, of course like the rest of the reviews I could not get an appointment and called throughout the month with no success so in February I spoke to receptionist and told them my problem only to be told very rudely with no compassion or empathy well nothing they can do keep trying, told them the pain is not going it’s getting worse the receptionist did not care at all. So I gave up it’s now may the pain is still in my hip and has now gone to my back as well. I been trying since February on and off to get an appointment with no success so called the receptionist today, to see if the receptionist could tell mehow else I can, I was the phone crying telling this receptionist that I’m getting scared now as all I know this could be cancer, I didn’t get a chance to ask the question as the receptionist was very rude, constantly over talking me, snapping at me telling to call at 8 tomorrow. I don’t write reviews but my experience has been awful, no one has the right no matter ur job title is, to treat people so poorly like there less than people
Visited May 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 August 2023
Dear Colleen Thank you for taking the time to write this review. I am sorry for the way that you were spoken to by the Receptionist. If you could kindly contact the reception email on reception.f81100@nhs.net with your name and the number you called from we will be able to listen to the call. I hope in the meantime you have been able to access our service. Kind regards Cher Cooper Practice Manager
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Review titled Bad
Rated 1 star out of 5
by Steven Scrivener - Posted on 08 May 2023
Had to go to A E as had bad chest pains and stomach pains with very high blood pressure have now been trying for 2 weeks to get face to face appointment the most one morning I tried was 171 times out in queue used ring back 58mins later only to be told try tomorrow tried following day nothing this will now be 3rd week I must say I did get a phone call doctor which he said do a blood pressure chart now completed form now saying if you don’t hear anything in next 2 weeks phone surgery and what???
Visited April 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 09 May 2023
Dear Mr Scrivener Thank you for your feedback. I would like to apologise that you could not get a face to face appointment at the surgery. We have a variety of appointments to suit the needs of patients and telephone calls are also available and have proved to be popular with patients. If you do not hear from us within the 2 weeks suggested then please email reception at reception.f81100@nhs.net for my attention Kind regards Cher Cooper - Operations Manager
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Review titled Bad
Rated 1 star out of 5
by Steven Scrivener - Posted on 08 May 2023
Had to go to A E as had bad chest pains and stomach pains with very high blood pressure have now been trying for 2 weeks to get face to face appointment the most one morning I tried was 171 times out in queue used ring back 58mins later only to be told try tomorrow tried following day nothing this will now be 3rd week I must say I did get a phone call doctor which he said do a blood pressure chart now completed form now saying if you don’t hear anything in next 2 weeks phone surgery and what???
Visited April 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 09 May 2023
Dear Mr Scrivener Thank you for your feedback. I would like to apologise that you could not get a face to face appointment at the surgery. We have a variety of appointments to suit the needs of patients and telephone calls are also available and have proved to be popular with patients. If you do not hear from us within the 2 weeks suggested then please email reception at reception.f81100@nhs.net for my attention Kind regards Cher Cooper - Operations Manager
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Review titled Absolutely awful
Rated 1 star out of 5
by Sarah Russell-Jones - Posted on 15 February 2023
After trying yet again to get a GP appointment, I’d be happy with a routine appointment, I was told after being on hold for 52 minutes from 8am that there were no on the day appointments and no routine appointments only telephone appointments for a weeks time! I’d like to know how qualified the receptionists are to be able to decide who gets a face to face appointment! I tried for 8 days in a row last October and couldn’t get anything. You couldn’t come across a less interested collection of individuals, the practice manager told me last year to go to a smaller practice in order to get an appointment!
Visited February 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 09 May 2023
Dear Patient I would like to apologise for your experience in trying to get an appointment at the Beacon Health Group. We have introduced a new phone system and have expanded our Reception Team to try and reduced the amount of time on hold. We are always looking at ways to improve the service we provide including training of staff and take your comments seriously. Kind regards Cher Cooper - Operations Manager
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Review titled First Class
Rated 5 stars out of 5
by James - Posted on 08 February 2023
The dedication by these doctors and staff is simply amazing. Over the many years I have been with Beacon Health I and my wife have had nothing but first class service. All to often in life people can be quick to complain but honestly the treatment and attention to detail we have had has been amazing. This particular practice gives outstanding service and I just wanted to give credit where credit is due. Thank you so much to all the doctors and nurses and staff working tirelessly to give their best to everyone.
Visited February 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 10 February 2023
Dear James Thank you very much for your feedback regarding the Beacon Health Group. I will pass your kind comments to all the staff within the group. Kind regards Cher Cooper Operations Manager
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Review titled If you have mental health issues go elsewhere
Rated 1 star out of 5
by Amy Elizabeth Baker - Posted on 02 May 2023
I have suffered with my mental health for a few years now and i am still at the same point i was when i first contacted them 3 years. Very quick to throw anti depressants at you but no real duty of care about anything else. Ended up getting my own treatment through health in mind (just as bad) and was told i am struggling with symptoms of PTSD but would need to speak to a GP to diagnosis officially. I have fought for an appointment to which the doctor said she didn't know how to diagnosis anything or how it worked and health in mind would be the people to talk to. I explained they told me to go to the GP and she just kept telling me to go back to them. Had a tiny bit of hope when she put through to the mental health team to call me back until health in mind came to me and again explained the GP needed to deal with it. I feel my mental health has declined and this GP's surgery is a big factor as to why i can't get help.
Visited January 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 09 May 2023
Dear Ms Baker Thank you for your feedback. I would like to apologise if you do not feel you have had the care that you would expect at the Surgery. I cannot comment on the clinically treatment given but if you would like to contact me on reception.f81100@nhs.net then I will contact asap. Kind regards Cher Cooper - Operations Manager
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Review titled Unable to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
I'm reasonably healthy person and all 5 members of our family registered with this GP surgery.Unable to book an appointment even call at 8.00 am in the morning and waiting for 1 hour.This is totally unacceptable. My daughter had an ear infection and mucus drooling from her ear yet week had to wait to get a phone appointment .They are totally useless and so called surgery has three branches.I think NHS should review this practice and get a better management. We have to go to A &E to get antibiotics. So much inconvenience and it could have been a 10-15 minute appointment with a gp.
Visited December 2022
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 28 December 2022
Dear Patient Thank you for taking the time to write feedback. I am sorry for the experience you had with trying to gain an appointment. We offer an initial telephone appointment at the surgery for "on the day" requests and then if the Clinician then feels it necessary you will be asked to come to the surgery for a face to face appointment. If you would like to discuss further then please email reception.f81100@nhs.net for my attention Kind regards Cher Cooper Operations Manager