Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice
Rated 4 stars out of 5
by Lydia Higgins - Posted on 28 May 2024
Was seen on the same day for a stomach problem and felt the doctor was very understanding and explained the next steps and the possibilities of what the problem could and have now had blood tests
Visited May 2024
Beacon Medical Group has not yet replied.
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Review titled Great doctors
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
I’ve only just joined the practice but since being with beacon so far I can’t compliment them enough so far seem to be on the ball! A little mix up at the first appointment as I arrived early but the doctor thought I hadn’t turned up even though I had booked in at reception early. my husband although he stood in front of one of the receptionist she completely ignored him but he moved over to another one who emailed the doctor to let her know we had been waiting a long while but it got resolved . I received a text from the doctor saying a had missed an appointment even though I had been waiting a long while, which she was soooo lovely and apologised at the time sending me a text. Which was lovely. You don’t mind waiting especially when the doctor is fabulous caring and understanding. So thrilled with this surgery.
Visited May 2024
Review titled Beacon Medical Group
Replied on 21 October 2024
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback since joining the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Lisa Stott - Posted on 24 April 2024
I spoke to my doctor on Friday 12th April.and recieved a call the same day from the beacon medical group to book me in the following Tuesday 16th April for an Endoscopy. Staff were extremely friendly even when on the phone. From the moment I walked in I was made to feel at ease and I was very nervous. The reception staff the nurses and the doctor were all so good. It was a slightly uncomfortable procedure but was over in 5 minutes. Would definitely recommend this group.
Visited April 2024
Review titled Beacon Medical Group
Replied on 14 May 2024
Dear Lisa, Thank you for taking the time to provide Beacon Medical Group with your feedback on your recent experience with the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Lauren Patient Liaison and Communication Lead Beacon Medical Group
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Review titled Excellent and thorough service
Rated 5 stars out of 5
by Claire romanel - Posted on 22 May 2024
I have actually been seen on several occasions for the same issue and the surgery have kept in touch with me until the matter was sorted and are still doing so now and have really relieved my anxious state of mind.
Visited April 2024
Beacon Medical Group has not yet replied.
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Review titled Attention to detail
Rated 5 stars out of 5
by Michael - Posted on 05 June 2024
After surgery I required a follow-up procedure. After trying to arrange this for 2 weeks without success I phoned the surgery requesting a GP telephone consultation. GP phoned and for the 1st I felt I was being listened to. GP arranged everything and within 2 days my follow-up procedure was done. Excellent so a massive thank you and well done.
Visited April 2024
Beacon Medical Group has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Susan Ann Hartley - Posted on 22 May 2024
The service I received from my GP and accute team was amazing during my recent kidney infections. It saved me having to be hospitalised which I am truly grateful for. My continued care from my GP is amazing. Thank you.
Visited April 2024
Review titled Beacon Medical Group
Replied on 21 October 2024
Dear Susan Hartley, Thank you for taking the time to provide Beacon Medical Group with your feedback on speaking with your GP. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind regards Lauren Patient Liaison and communication Lead Beacon Medical Group
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Review titled Nearly impossible to access GP
Rated 2 stars out of 5
by Shelly - Posted on 12 June 2024
Having submitted eConsult, contacts over a week later with 2 calls one after the other and missed due to being in work and then had to resubmit as missed opportunities. As work away then unable to come immediately to surgery. Went in to book as direct by GP on the phone and still waiting for original eConsult condition to be seen 7 weeks.
Visited April 2024
Beacon Medical Group has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by David H - Posted on 01 May 2024
I was seen by my GP after a telephone conversation. She was as helpful and reassuring as ever and listened to my concerns. She agreed to my wife being present during the consultation and answered her questions about my condition as well.
Visited April 2024
Review titled Beacon Medical Group
Replied on 21 October 2024
Dear David, Thank you for taking the time to provide Beacon Medical Group with your feedback on a telephone conversation with your GP . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind regards Lauren Patient Liaison and communication Lead Beacon Medical Group
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Review titled Worst practice I've ever had
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2024
Who decides on the time scale for an econsult call back.? I have waited well over 2 weeks for a call back date. I find this totally unacceptable.
Visited April 2024
Review titled Beacon Medical Group
Replied on 21 October 2024
Dear Patient, Thankyou for taking the time to feedback on your experience. The practice takes patient feedback seriously and considers patients feedback when reviewing our services. Kindest regards Lauren Patient Liaison and Communication Lead Beacon medical Group
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Review titled Considerate and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2024
My husband was very ill his condition was dealt with sympathetically and quickly by GP I was ill at the same time but has to contact surgery several times to get the right medication
Visited March 2024
Beacon Medical Group has not yet replied.