Bearwood Medical Centre
176 Milcote Road, Warley, Smethwick, West Midlands, B67 5BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2024
Long waiting when appointments Small shabby waiting area Old building - no parking Some Appointments with non gp but never told your not soeaking to gp so wastes time Main practice gp off sick so other one next in charge is rude and dismissive of concerns Do not accept when make mistakes Mixed up my blood tests and also misread my test readings delaying my care and making me feel uneasy with this practice. Yes you can get an appointment if you call at right time but the overall feel is this surgery is not good I am concerned and will take it further because they made me feel anxious and worried over my tests
Visited October 2024
Review titled Bearwood Medical Centre
Replied on 28 October 2024
Dear Patient , Thank you for your review , we appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience at Bearwood Medical Centre , our mission is to provide excellent patient experiences, so we are sorry to have let you down. Would you please consider reaching out to us on 0121 429 1572 or email to bearwoodmedicalcentre@nhs.net to investigate this matter further . Kind Regards , Bearwood Medical Centre
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Review titled Unprofessional Service
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2024
Ignore your concerns Make out your weight issues are portions related without looking at evidence that medicine has Caused it Do not call at times they say or leave you waiting for time in waiting room Poor design surgery with ant powder on floor by radiators Small waiting area No parking They just refer you to all over the place instead actually listening to your concerns and dealing with your problems Poor surgery - hard to get appointments
Visited August 2024
Review titled Bearwood Medical Centre
Replied on 23 October 2024
Dear Patient, thank you for taking the time to share your concerns. I would like to address each of the points you have raised: Weight Management and Medication: We understand that weight management can be a sensitive issue, and we are sorry to hear that you feel your concerns regarding the impact of your medication have not been adequately addressed. It is important to feel confident that your medication is working for you without causing unwanted issues. I’m pleased to inform you that we can book an appointment for you with one of our clinical pharmacists. They specialise in medication management and are highly trained to review any side effects, interactions, and concerns related to your prescriptions. They can assess your current medication and ensure you are on the most appropriate treatment.If this sounds helpful, please ring the surgery, and we will arrange an appointment. Appointment Times and Waiting Room Experience: We apologise if our appointment system has not met your expectations. We strive to keep waiting times to a minimum. However, occasional delays can happen due to the unpredictability of patient needs. We are actively reviewing our processes to minimise waiting times and improve communication regarding appointments. Surgery Environment: We are concerned to hear your feedback regarding the cleanliness and design of the surgery. The safety and cleanliness of our practice is a priority. We identified an issue with ants in a small corner of the waiting room, and after carefully assessing the situation, we took immediate action by using ant powder as the most effective method to eliminate the problem swiftly to prevent the spread of pests and to maintain the hygiene of the area following a comprehensive risk assessment. The ant powder used was applied following the manufacturer’s instructions and in accordance with health and safety guidelines. Access to Services: We understand that it can be frustrating to be referred to different services, but please know that referrals are made with your best interests in mind. Some issues require specialist input to ensure the best care possible, which is why referrals may be necessary. However, if you feel that your concerns have not been addressed, please let us know so that we can review your care pathway and provide further support. Appointments Availability: We recognise that accessing appointments can sometimes be challenging due to the high demand for our services. We are constantly reviewing our appointment system and exploring ways to increase availability. In the meantime, we encourage patients to use online services where possible and to let us know if their appointment needs are urgent, so we can prioritise accordingly. Your feedback is valuable to us as it helps us improve our service. If you would like to discuss these matters further, please do not hesitate to contact the surgery so we can arrange a meeting or phone call at your convenience. Best Regards Mrs Sohal, Manager.
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Review titled Service with smile
Rated 5 stars out of 5
by Kuldip Randhawa - Posted on 23 March 2023
The reception staff listen, provide advice if required and do their best to provide appointments when urgently required. The doctors are always polite, listen, explain any course of action needed and the expected outcome. Their communication is so good, you feel involved and this gives you confidence in their assessment.
Visited March 2023
Bearwood Medical Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
The ladies at the reception area were assistive and polite. They answers all our inquiries as we are filling out the registration forms.
Visited February 2023
Bearwood Medical Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
The ladies at the reception area were assistive and polite. They answers all our inquiries as we are filling out the registration forms.
Visited February 2023
Bearwood Medical Centre has not yet replied.
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Review titled Going the extra mile
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2023
Thank you to the staff at Bearwood medical centre for listening to my needs and accommodating for them as soon as possible. I needed a letter for university and the GP and her secretary fast-tracked it for me which was really appreciated. When I needed an amendment on the letter, I got an appointment booked less than a week after, and again, the new letter was ready for me in less than 48 hours. The GP's are lovely and thorough in all of my experiences with them, and the admin staff and secretaries are so friendly and professional and do absolutely everything that they can for the patients. I feel confident going back to my GP for any future concerns and I recommend to others
Visited February 2023
Bearwood Medical Centre has not yet replied.