Beccles Medical Centre
St. Marys Road, Beccles, Suffolk, NR34 9NXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beccles Medical Centre.
Reviews
-
Review titled Excellent Service
Rated 5 stars out of 5
by Hugh Evans - Posted on 08 July 2024
I have attended the health centre on numerous occasions this year to deal with serious issues regarding pre operation and post operation issues arising from major back surgery. I have found that every health centre department I dealt offered friendly polite advice and gave overall excellent service. Thank you to all the staff for helping me through this difficult period.
Visited July 2024
Review titled Beccles Medical Centre
Replied on 09 July 2024
Dear Mr Evans, Thank your sharing your experience with us. I have shared your comments with the team at Beccles Medical Centre. I hope you are recovering well post operation and please do not hesitate to contact us if there is anything we can assist you with. Best Wishes Samantha McCluskey Care Coordination Manager
-
Review titled Not really fit for purpose
Rated 2 stars out of 5
by Sam T - Posted on 12 April 2024
Another wasted journey. Waited just under 2 weeks for a rare face to face appointment only to be told there's nothing really wrong, and if there was, putting a name to it wouldn't matter because the treatment would likely be the same. I've also had two communications via text asking for feedback for the various systems I have been asked to use. The first one I couldn't reply to, nor did it give any indication of how this feedback could be given so I assume you don't really want it. The second link for feedback for today's appointment was a broken link. Very apt. Yes, I could call to leave feedback but if you want it, provide a way to give it! Whenever patients call in there is a long list of reasons to hang up on repeat until the call is answered. I am very much alone in my efforts to alleviate my back pain it would seem.
Visited April 2024
Review titled Beccles Medical Centre
Replied on 15 April 2024
Hi Sam T , I am sorry you did not get the answers you were hoping for at your appointment. If you are able to contact me at the surgery I can review your appointment notes and look if there is anything else we can offer you. I would like to assure you that face to face appointments are not a rarity and we have regular appointments, in person, with all types of clinicians at Beccles Medical Centre. As for the links for the feedback I apologise the links were not working and I have flagged this to our IT team to investigate. We have various ways to contact the surgery, via PATCHs, on the phone or in person and are happy to answer any queries you may have. We have a team of Advanced Practitioners who specialise in MSK (musculoskeletal) and can also provide information on how to self -refer to community physiotherapy. Please contact me and the surgery and I can assist you in getting to the right team to help you with your back pain. Yours sincerely Samantha McCluskey Care Coordination Manager
-
Review titled One of only 2 poor consultations in 18 years.
Rated 2 stars out of 5
by Christine - Posted on 13 June 2024
I cannot find any other way to convey this message other than as a review. I expected there to be an email contact with the practice manager. So how should I contact the practice if I want a written record? I had a face to face consultation on April 12. I wanted help with how ill I felt with pseudo gout flares and had filled in patches not requesting face to face so I was as surprised as dr I’d never seen before that I’d been given one. I do find it confusing to not have one doctor and thought that only happened if you were an emergency. However as we were face to face I asked him about a large worrying lump next to my zygomatic arch which was painful and had been there months and I’d thought sinus related. He reluctantly palpated it and said it was no problem. I didn’t see him put it on my record. And I left having been told to reconnect with n and n about pseudo gout. Which I did. I have now been asked why I wasn’t referred to ent. I am in the middle of the 2 week cancer pathway referral from my dentist. I am seeing an oral surgeon and have massive damage to sinuses caused by a large cyst under my zygomatic arch and at the very least need surgery under general anesthetic. I am very scared . In the past the problems patients mentioned alongside their main concern were carefully considered.
Visited April 2024
Review titled Beccles Medical Centre
Replied on 14 June 2024
Dear Christine, Thank you for taking the time to write a review. As you have since contacted the surgery via the website in relation to this I am able to contact you directly to help resolve your issues and will be in touch with you later today. Yours sincerely Samantha McCluskey Care Coordination Manager
-
Review titled Not too good
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
Times i have phoned to get an appointment and can't get through because i am like 10th in the call queue, it's riddiculaus, this surgery is not like it used to be. At one point you could phone, make an appointment and it was done, but now it's getting worst and worst. And as for the online patchs, wow, say no more....
Visited April 2024
Review titled Beccles Medical Centre
Replied on 03 June 2024
Dear patient, Thank you for your feedback. We upgraded our phone system in April 2024. At peak times our phone queue may exceed 10, however we have 3 - 4 people logged in to answer to calls. More at peak times. We also have a 'call back' function where if our phones queue exceeds 6 you will be offered the opportunity to receive a call back when it it is your turn in the queue. PATCHs requests all go a clinical team to triage and they establish the need for appointment and urgency. This enables us put patients in direct contact with Health Care Professionals who can respond to some requests directly without the need for an appointment. If you wish to discuss anything in person or the phone please do not hesitate to contact me at the surgery. Samantha McCluskey Care Coordination Manager
-
Review titled Quick response and caring approach
Rated 5 stars out of 5
by Louise Z - Posted on 15 March 2024
I have booked through Patches twice in the last two weeks and they really seem to be getting it right. Both times I had a call back within 2 hours from a friendly and professional person, and a same day appointment to see doctors who were very thorough and reassuring. The surgery was also a pleasant place to be. Thank you.
Visited March 2024
Review titled Beccles Medical Centre
Replied on 27 March 2024
Thank you for your positive feedback, I am pleased you were successful with your PATCHs requests and we were able to treat you promptly. Kind regards Sam Care Coordination Manager
-
Review titled Excellent with children
Rated 4 stars out of 5
by Rachel Johnstone - Posted on 21 February 2024
I took my daughter to the surgery today, she hasn't been since she was a toddler and she was extremely anxious about it. The man we saw was excellent with her, gave her a thorough check over without making a big deal about it and put her at her ease. He was also great with me, answering my questions and giving advice from one parent to another. My daughter left feeling calm and happy, and hopefully won't be so anxious next time.
Visited February 2024
Review titled Beccles Medical Centre
Replied on 04 March 2024
Thank you for your review and that is lovely to hear - I will be sure to share this with the team. Kind regards Sam McCluskey Care Coordination Manager
-
Review titled System concerns
Rated 3 stars out of 5
by Tufty - Posted on 16 February 2024
Thinking of moving to Beccles. The telephone was answered very quickly. Lovely lady explained that to make appts you go through "the patches" system. This worries me as I am not very good at computers and my friend who may move too does not like computers. The feedback seems very negative and this worries me as I suffer from bad eczema; asthma and anxiety issues. I tend to be able to book for one week ahead down here in Kent with no problems and making appts on telephone. Can anybody give some positive vibes to help me as its a lovely area
Visited February 2024
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Tufty, Please don't panic - our appointments and requests for clinical advice are managed through the PATCHs system. However our Care Navigators are trained in assisting patients with the process or submitting on your behalf if you are not able. We have a dedicated IT team who offer appointments to patients who wish for assistance in setting up PATCHs, the NHS app or anything IT related. We are hosting a digital inclusion day to show patients all available options to them and to be on hand for any questions on Wednesday 28th February 10:00- 14:00. Please do not hesitate to get in touch if you have any questions Samantha - Care Coordination Manager
-
Review titled Supporting someone in mental health crisis
Rated 5 stars out of 5
by Sylvie - Posted on 21 February 2024
I just want to say thank you to the Beccles team who handled two calls I made yesterday. My client was experiencing a crisis and needed medication sent to a different pharmacy outside of Beccles. The team was very patient and was able to help rapidly. Thanks again!
Visited February 2024
Review titled Beccles Medical Centre
Replied on 04 March 2024
Thank you for taking the time to write your review. I am so pleased we were able to help and I hope your client is well. Kind regards Sam McCluskey Care Coordination Manager
-
Review titled Failure of GP Practices Own Policies
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
The practice has spent much attention and focus on "Patches" as a method for patients for contacting the practice for non emergency appointments and enquiries. I assume this is to reduce the pressure on telephone access which for the Beccles surgery is abysmal by experience. After receiving four blunt text messages from the practice for failing to attend appointments for Flu and Covid vaccinations we are now exasperated. Each of these appointments were cancelled through the "Patches" system some two to three weeks before they were scheduled. This has been totally ignored and the practice has appeared to have failed to integrate their own internal communications. It is of note that the reason for cancelling these services was to arrange these services externally in a good and timely manner and on a single appointment. The Beccles practice would not offer both injections together nor would they schedule these for my wife and I at the same time. Our experience of the management of these routine practices is poor and difficult to access.
Visited October 2023
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear patient, Thank you for taking the time to send your feedback. Without contact details I am unable to check the messages received on PATCHs to cancel your appointments to see what happened. If you would like me to check this for you and then I can arrange to have the DNA message removed from your record then please contact me at the surgery. Samantha - Care Coordination Manager
-
Review titled Kind and helpful
Rated 5 stars out of 5
by Donna - Posted on 17 October 2023
I would just like to thank the receptionist who I spoke to this morning (17/10/2023) who showed kindness and empathy when it was greatly needed.
Visited October 2023
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Donna, Thank you for your feedback it is most appreciated and I will pass this along to the team. Kind regards Samantha - Care Coordination Manager