Beccles Medical Centre
St. Marys Road, Beccles, Suffolk, NR34 9NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled very poor
Rated 1 star out of 5
by Paul Dickinson - Posted on 04 January 2023
having tried for aprox 8 times to book an appt via patches i went to face to face with a receptionist, 15 min queue, got an appt next day. patches does not work,more like patchy, system open 11 am, at 1101 no bookings possible, a shambles at this surgery or the system they have bought into is not capable, I would not recomend the practice to my worst enemy, public bp machine for medical records,no apparent infection control, no privacy,and a little piece of paper for the receptionist to enter for the patients records, where is the patient confidentiality in that.
Visited January 2023
Review titled Beccles Medical Centre
Replied on 14 February 2023
Dear Paul, Thank you for submitting this feedback. We are sorry you are having difficulty with accessing forms within PATCHS. We are constantly reviewing how we work in order to improve our services. PATCHS capacity is set each day depending on how many clinicians are working, the forms submitted are reviewed and triaged by a clinician to ensure our patients are seen by the right person first time. We would encourage you to attend the Practice and speak with our Care Coordination Managers who would be happy to go through any concerns with you. We would like to reassure you that all the machines within the waiting areas are regularly cleaned down additionally, antibacterial wipes are provided next to the machines for patient use. Kind regards BMC
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Review titled Great service
Rated 5 stars out of 5
by Sandra Wyatt - Posted on 30 December 2022
Called this morning, treated with respect and patience Called back and given appointment to be seen same day Doctor although budy was kind and gave peace of mind
Visited December 2022
Review titled Beccles Medical Centre
Replied on 14 February 2023
Dear Sandra, Thank you for submitting this feedback. We appreciate your kind words and will share this feedback with the BMC team. Kind regards BMC
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The Doctor I saw today has phoned me twice to ensure I understood the procedure they were going to perform. While having the procedure we had to wait as my body involuntarily reacted and we had to wait. Quite an undignified wait but the doctor and nurse were excellent keeping me at ease and ensuring I knew what was happening at all times Excellent care
Visited December 2022
Review titled Beccles Medical Centre
Replied on 23 August 2023
Dear patient, Thank you for sharing your positive experience. We will be sure to share this with the team. Kind regards Maddison Deputy Operations Manager
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Review titled Brilliant care
Rated 4 stars out of 5
by Anonymous - Posted on 16 December 2022
Saw my child same day, all the staff were friendly and helpful. The doctor that saw us was prompt, thorough and kind. Felt very well looked after. Thank you.
Visited December 2022
Review titled Beccles Medical Centre
Replied on 14 February 2023
Thank you for submitting this feedback, your kind words will be shared with the team. Kind regards BMC
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Review titled Impossible to contact
Rated 2 stars out of 5
by Alison Allen - Posted on 22 December 2022
I've been trying to contact Beccles Medical centre in the early afternoon with a query for several days but always no slots on PATCHs. Tried this morning at 8.10, website said new slots at 9am. Slots appeared at 9am but by the time I had logged in all gone by 9.01 and message to try at 11am. Tried at 11.02 and all slots gone with message to contact them from 7am tomorrow. This is hopeless. Having worked in the veterinary profession suffering similar pressures with demand and staffing, we made it a priority for our practice to be contactable. Right now, I feel like I'm coming up against a brick wall trying to get in touch with my medical practice
Visited December 2022
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Alison, Thank you so much for providing your feedback. Please note that the slots for medical advice are capped based on clinical availability. Admin requests (practice nurse appointments, general enquiries etc.) and medication requests are available 7am - 7pm. We offer forms for advice from clinical staff at 4 different times throughout the day. If you have an urgent enquiry you can call us and seek advice from Care Navigator. If you wish to discuss any of your feedback please do not hesitate to get in touch. Samantha - Care Coordination Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I visited the practice yesterday morning as a pharmacist suggested I had a infection in my sinuses. An appointment was given to me for the afternoon. Great service thanks.
Visited December 2022
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Patient, Thank you so much for your feedback. I am so pleased we were able to help and advise you in a timely manner. Samantha Care Coordination Manager