Beckett House Practice
Becket House Surgery, Grantham Road, Stockwell, London, Greater London, SW9 9DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Nicolas Cruz Doncel - Posted on 28 September 2024
All the staff is friendly, and they have enough experience to help others, All the staff is friendly, and they have enough experience to help others, I needed treatment to treat the disease that was diagnosed in 2018 , at that time I received all the necessary attention and they communicated with me, in addition there was a moment where I contracted a sexually transmitted disease and I received the appropriate treatment that same day.
Visited August 2023
Review titled Beckett House Practice
Replied on 30 September 2024
Dear Nicolas, Thank you so much for your kind review. We're glad to hear that you’ve had positive experiences with our team over the years and that you found our staff both friendly and experienced in providing care. It's great to know that you felt well-supported during your treatment in 2018 and that we were able to provide swift, appropriate care when you needed it. We’re committed to ensuring our patients receive timely and compassionate care, and we’re grateful for your trust in us. Thank you for sharing your experience. Best wishes, Sandra Connolly Managing Partner
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Review titled Good Doctor, Slow Admin
Rated 2 stars out of 5
by Anonymous - Posted on 28 September 2024
Had a nice visit with practicing doctor. He was very knowledgeable, quick thinking, and willing to engage in discussion about my condition. Admin seemed entitled and worked very slow with little to no regard of patients.
Visited June 2023
Review titled Beckett House Practice
Replied on 30 September 2024
Thank you for sharing your feedback. We're glad to hear that you had a positive experience with our doctor and appreciated his knowledge and willingness to discuss your condition in detail. Our reception and admin staff work very hard to manage an extremely high volume of tasks and patient requests, often under considerable pressure, to ensure everyone receives the care they need. However, we're sorry to hear that you felt the administrative side of your visit didn’t meet your expectations and are always working to improve. Thank you again for sharing your experience with us. Best wishes, Sandra Connolly Managing Partner
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Review titled Professional practice
Rated 5 stars out of 5
by Michael Butscher - Posted on 22 March 2023
My GP sent me an online questionnaire on prostrate cancer. Followed instructions and my GP gave me a blood test form. I was amazed that on the day I did the test Tuesday 21s5 March at St. Thomas's, my GP called me up giving me a 12:30 appointment next day, Wednesday 22nd. Services have massively improved at Beckett House. A very young locum doctor was a good communicator. A good service.
Visited March 2023
Review titled Beckett House Practice
Replied on 22 March 2023
Dear Michael, Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice and with Dr Greenwood. You may be pleased to know that Dr Greenwood is a permanent member of our team. We have shared your feedback with all of our team. Best wishes, Sandra Connolly Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2024
I've used the GP on and off for the last few years. I have had treatment for a form of cancer of the last few years and found all the team very helpful. The GP I first saw was very helpful in diagnosing the condition and sending me to get more expert help at a hospital. The reception staff are always helpful and make it easy to book appointments. More recently I got an email from the practice asking for a check up with me just to make sure things were ok, I hadn't reached out at all. This made me feel very grateful for their help and it was nice to know that they cared how I was doing.
Visited March 2023
Review titled Beckett House Practice
Replied on 30 September 2024
Thank you so much for sharing your experience with us. We're truly grateful for your kind words and are glad to hear that you've felt supported by our team throughout your treatment. It's heartening to know that our GP was able to help you get the expert care you needed, and we're pleased that our reception staff made the process of booking appointments smooth for you. We always strive to check in on our patients' well-being, and we're happy that our follow-up email brought you some comfort. We're glad to be here when you need us. Best wishes, Sandra Connolly Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Chloe Jervis - Posted on 03 April 2023
Everyone I spoke to was very friendly, the appointment was professional and everything was done to make me feel comfortable with a rather uncomfortable issue I was having. Thank you all!
Visited March 2023
Review titled Beckett House Practice
Replied on 05 April 2023
Dear Chloe, We are so pleased to hear what a great experience you had. Thank you for leaving a review and sharing your feedback. This is really appreciated by our team. Best wishes, Sandra Connolly, Practice Manager
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Review titled I felt heard
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I've been dealing with my condition for a couple of years now and have seen many doctors. I have been to see two doctors at Beckett House Practice in the last few months for tests and to discuss treatment and both have been wonderful. They were empathetic, thorough, considerate, and above all they truly listened to me. It can be upsetting dealing with an ongoing condition, but I truly feel like the doctors cared and will help me get to the bottom of this. They've been very reassuring and I'm very grateful. Thank you.
Visited March 2023
Review titled Beckett House Practice
Replied on 24 March 2023
Dear Patient, We are so pleased to hear what a great experience you had with our GPs. We are very proud to have an excellent and caring team and we are delighted to read your feedback. Thank you very much for taking the time to leave your review, your kind words are really appreciated by our team. Best wishes, Sandra Connolly, Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Hassan Ibrahim - Posted on 01 March 2023
I tried to book an appointment over the phone & the receptionist insisted if I didn't tell her "the reason" for the appointment she wasn't going to book the appointment even though I kept telling her that it's personal & would like to discuss it with my doctor. She also tried booking an appointment with another practice & cancelled it the next day & also booked me another appointment over the phone, after waiting for a call for 4 hours no body contacted me. Previously I had completed an online consultation form but they never got back to me. The receptionist make it very difficult to book an appointment. This is the first time dealing with rude receptionist, I have been with this GP since 2011 but their customer service is not what it used to be. I asked the receptionist on how I could make a formal complaint or if the could escalate the call but they're really not interested in giving the best patient care that they could give & improve their customer service. I have left my details for the management to contact me. As a result of this terrible customer service experience, I've decided to change to another local GP. Doctors are not the issue, some of the reception stuff are the main reason for my dissatisfaction.
Visited February 2023
Review titled Beckett House Practice
Replied on 01 March 2023
Dear Hassan, We are sorry to read your review. We will discuss this with the team and a manager will contact you. Our receptionists ask for the reason for the appointment on the specific request of our doctors. This is practice policy and we have trained them to do this so they can book the right patient in the right slot. Our telephone message advises patients they will be asked for this information when booking. We need to make sure our appointments and GP services are used well to offer the best access to all of our patients. We offer a range of appointment types and services, so it is important that our team know what the appointment is for so they can book you the right one. Telling the receptionist the reason for your appointment means they can book you the correct appointment length, urgent or routine, telephone or face-to-face, with your regular doctor or the next available doctor, and they can book directly into some services without you first needing a GP referral at all. Our receptionists are bound by the same NHS Confidentiality rules as our GPs and so it is safe to tell them briefly what the main reason for your appointment is. Many practices now insist that all appointments are triaged and don’t allow patients to book appointments directly. We don’t do this and do let patients book in without clinical triage, but we must ensure you are signposted to the correct appointment, so we don’t waste appointments and see everyone as soon as we can. You mention you were booked an appointment and waited 4 hours, but received no call. I can see that you were booked an appointment in our enhanced access service, which we run jointly with the other 4 GP practices in Stockwell to offer extra capacity. The GP tried to call you but could not get through. He sent a text to say he had tried the first time and that he would try again. He tried 2 further times during the agreed appointment window, but your phone did not seem to be switched on. Our records do not show an online consultation submitted in the past 2 years, but we would be happy to explore this further when we contact you directly. We are sorry you were unhappy with the reception team and hope this response has been helpful. We have shared your review with team and will discuss it in our next practice meeting. Best wishes, Sandra Connolly, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Sahar - Posted on 27 February 2023
I would highly recommend this GP practice. They are very supportive and responsive, and I feel very cared for. Great GP practice.
Visited February 2023
Review titled Beckett House Practice
Replied on 28 February 2023
Dear Sahar, We would like to thank you so much for your review, which has been shared with our team. We are delighted that you feel cared for by the practice and that our team have been so supportive to you. Best wishes, Sandra Connolly, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Justin - Posted on 10 November 2022
I have been with this practice for 11 years and they are excellent and attentive to patient needs. It’s easy to get an emergency appt, they are quick with referrals and respond to emails.
Visited November 2022
Review titled Beckett House Practice
Replied on 15 November 2022
Dear Justin, Thank you for taking the time to leave such a great review about the practice. We are delighted to hear how happy you are with our service and that you have found us so responsive. We have shared your kind words with the whole team. Best wishes, Sandra Connolly, Practice Manger
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I've had a repeat prescription for 4 years now and this practice has never got it right. I've had to go down in person, mere days post operation to beg for the right thing to be sent to the right pharmacy. I've spoken to the manager, I've tried to talk to reception, I've even broken down on a doctor. So far the advice has been "go elsewhere". Absolutely shocking place.
Visited October 2022
Review titled Beckett House Practice
Replied on 01 November 2022
Dear Patient, We are saddened to read your review. Thank you for also contacting us directly so we can investigate a reply to your concerns in detail. 26% of our patients are on regular repeat medications and we process hundreds of requests for thousands of items each week. Our prescribing is monitored internally through our own audits, by our NHS Commissioners and by our regulators, the Care Quality Commission. Our prescribing data and monitoring consistently shows us to be very safe and effective prescribers across a broad range of measures, including when benchmarked against other practices in Lambeth. Furthermore, during 2022 three pharmacists have joined our practice team to further support our prescribing. Whilst it is unusual that there are issues with prescriptions we issue, there are usually external factors involved such as global supply issues, IT issues or information missing from hospital discharge/clinic letters. Whilst issues are not common, we do appreciate that any difficulty relating to obtaining a prescription can be inconvenient and distressing we are very sorry that you have been dissatisfied by our service on this occasion. We are currently investigating your concerns and very much hope you will find our full response to your complaint helpful and reassuring. Best wishes, Sandra Connolly, Practice Manager