Bedminster Family Practice
Regent Road, Bedminster, Bristol, Avon, BS3 4ATContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bedminster Family Practice.
Reviews
-
Review titled Worrying errors.
Rated 2 stars out of 5
by Steve Murray - Posted on 10 March 2023
Both of the last prescriptions issued to my online pharmacy Lloyds Direct have been wrong. In the first instance the quantity prescribed was half what it should have been and in the second the dosage of the tablets was incorrect. Not only is this very inconvenient in that I have to jump all the hurdles and hoops to contact the surgery to get the mistakes rectified but it's also worrying that insufficient attention is being paid to patients details. In my case it's not so important but for others these details are vital and far more care needs to be taken to get these prescriptions right first time.
Visited January 2023
Review titled Bedminster Family Practice
Replied on 21 June 2023
Dear Steve Murray, Thank you for your feedback. My name is Denise Draper and I have recently taken on the post of Practice Manager at Bedminster Family Practice and so apologies for the delay in getting back to you. I am sorry to hear about your recent experiences with regards to your prescriptions and the frustration at having to try to sort out the issue. If you would like to discuss this with me you can call me directly on 0117 305 2492 or email me on denise.draper3@nhs.net. Kind Regards, Denise Practice Manager
-
Review titled Flu Jab Appointment
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
Today I received text to say ring to make an appointment for your flu jab. After waiting twice for 20 plus minutes to reach front of queue selected option to make appointment and nobody answered. If won”t answer phone why ask me to call. Need to get you act in order.
Visited September 2022
Review titled Bedminster Family Practice
Replied on 28 September 2022
Thank you for your feedback. I am sorry you weren't able to get through to us today. I recommend calling after 11am for flu appointments. We have appointments still available at the moment. If you would like to try us again by telephone our lines are not too busy at the moment (4.35pm). Alternatively, you can contact us via our website with your request for a flu appointment and we will contact you with a date. See the Appointment Page on our website and the link about half way down - Contact Us Online - Submit a New Request. I hope this is helpful and apologies again for difficulties getting through to the practice earlier. Lynda, Practice Manager