Bedminster Family Practice
Regent Road, Bedminster, Bristol, Avon, BS3 4ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not happy.
Rated 4 stars out of 5
by Matthew Bell - Posted on 02 June 2023
Twice recently I have waited in the queue to get through to the other queue at Bedminster Family Practice to try and get an appointment. Having rung from 8.30a.m, today I got into the first queue at about 8.50a.m at position 14. I spent quite a while with the awful music and comments of how important my call was to them, and eventually got to position No 1......and got cut off!! This happened only a few weeks ago on my last call to the surgery. On that first time I was so angry I called back and waited and luckily got through, but this time I don't have the heart to go through the rigmorale of waiting to speak to a human hopefully. My physical and mental health are suffering at the moment and I really could've done with an appointment today, but am too angry to call again incase I lose it. So I will take a deep breath and try again on Monday at 8.30a.m. I would like an explanation as to why this is happening. I don't believe it is a system error. Are you just too busy with calls and cutting off to relieve the load? All appointments are important so don't cut us off. I gave a 4 star review at the beginning of this and that is because my doctor when I see him is extremely good and I would recommend his service. If this was to do with the appointment system I wouldn't give it more than 1 star. I look forward to hearing from somebody and an appointment would be nice.
Visited June 2023
Review titled Bedminster Family Practice
Replied on 13 June 2023
Dear Mr Bell, I now have access to this service and can send replies. Thank you again for your feedback and for taking the time to talk to me on the phone. Hopefully this will not happen again. If you need any help with the app please do get back in touch at denise.draper3@nhs.net. Kind Regards, Denise Practice Manager
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Review titled No issues
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Never had any issues, friendly receptionists and not too difficult to get appointments. Easy use of App.
Visited May 2023
Review titled Bedminster Family Practice
Replied on 13 June 2023
Dear Patient, Thank you for your feedback. I am glad that you are finding the app easy to use. I will pass your feedback on to staff. Denise Draper Practice Manager
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Review titled Worrying errors.
Rated 2 stars out of 5
by Steve Murray - Posted on 10 March 2023
Both of the last prescriptions issued to my online pharmacy Lloyds Direct have been wrong. In the first instance the quantity prescribed was half what it should have been and in the second the dosage of the tablets was incorrect. Not only is this very inconvenient in that I have to jump all the hurdles and hoops to contact the surgery to get the mistakes rectified but it's also worrying that insufficient attention is being paid to patients details. In my case it's not so important but for others these details are vital and far more care needs to be taken to get these prescriptions right first time.
Visited January 2023
Review titled Bedminster Family Practice
Replied on 21 June 2023
Dear Steve Murray, Thank you for your feedback. My name is Denise Draper and I have recently taken on the post of Practice Manager at Bedminster Family Practice and so apologies for the delay in getting back to you. I am sorry to hear about your recent experiences with regards to your prescriptions and the frustration at having to try to sort out the issue. If you would like to discuss this with me you can call me directly on 0117 305 2492 or email me on denise.draper3@nhs.net. Kind Regards, Denise Practice Manager