Bedwell Medical Centre
Sinfield CL, Bedwell Cres, Stevenage, Hertfordshire, SG1 1LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist
Rated 5 stars out of 5
by Julie Prowse - Posted on 05 December 2024
I would very much to thank and praise the receptionists on duty Thursday 28th Nov (in the morning) for their help and attention concerning my Husband. I wanted to speak ‘quietly’ about what we had read on his notes. I was understood perfectly and allowed me to explain and also arranged for us to have an appt at Bedwell and we were seen and the notes explained. I cannot thank them enough, her care and attention really made a difference
Visited November 2024
Review titled Bedwell Medical Centre
Replied on 05 December 2024
Dear Mrs Prowse, thank you very much for your positive feedback, this is very much appreciated. I have forwarded your comments to the relevant receptionist who dealt with you that day. Thank you once again.
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Review titled Terrible experience yet again
Rated 1 star out of 5
by xAngelDustx - Posted on 09 September 2024
Came in for an eye infection. I have told the doctors I have seen before I cannot have eye spray. What did they do at my appointment today? Give me eye spray! I've specifically said multiple times... no eye spray. They don't listen. Terrible service. And the wait time was absolutely on the phone as I tried to get an appointment. The doctor I had wasn't the best. Quite confrontational, too. I'm gonna have to switch doctors... yet again. Thanks for nothing.
Visited September 2024
Review titled Bedwell Medical Centre
Replied on 18 September 2024
Dear xAngelDustx, I am sorry we have not met the standard of service you expected. I have tried to investigate further so I can establish specifics but your comment is under another name as we have no Angel Dust registered. If you are able to give me a call I would be most grateful so I can look into your concerns further. Allison Seymour 01438 311130.
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Review titled Amazing service today!
Rated 5 stars out of 5
by Suzanne - Posted on 09 August 2024
From the wonderful reception staff at Roebuck surgery, to the telephone callback and subsequent visit to Bedwell surgery the same day - I received excellent service. The compassion, kindness and professionalism was second to none. Thank you - I am grateful to be registered with this practice. 10/10 today.
Visited August 2024
Review titled Bedwell Medical Centre
Replied on 27 August 2024
Dear Suzanne - thank you so very much for your kind words. It certainly puts a smile on our staff faces when they read/hear positive feedback. We are very grateful, thank you. Allison Seymour, Practice Manager.
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Review titled Great friendly surgery
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
They were able to answer all my queries I had about my treatment and put my mind at rest. They never made me feel as though I was being a nuisance to then.
Visited July 2024
Review titled Bedwell Medical Centre
Replied on 27 August 2024
Thank you for your positive feedback - very much appreciated. This has been forwarded to all staff. Allison Seymour, Practice Manager.
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Review titled Incredible practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
I registered with this surgery as i’ve been unable to get an appointment with my previous surgery and i have already been seen by them. It was about a lump i had found in my breast and the Dr saw me almost instantly. She was an extremely kind and professional Dr. Considering i had never met her before she made me feel extremely comfortable and i felt heard by her. Overall i am so satisfied with the service of this practice.
Visited June 2024
Review titled Bedwell Medical Centre
Replied on 10 June 2024
Thank you very much for your positive feedback. This is greatly appreciated.
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Review titled Excellent Service
Rated 5 stars out of 5
by Julie Scarratt - Posted on 13 June 2024
Amazing service from the receptionists, have been very helpful and a joy to talk to. I got a same day appointment which was unheard of at my previous practice. Sometimes a prompt appointment is needed, so I can't thank them enough. Dr was very kind and responsive to putting me in for some health checks. This was my first visit at this practice and would definitely recommend them.
Visited June 2024
Review titled Bedwell Medical Centre
Replied on 14 June 2024
Dear Julie, thank you very much for your kind words. It very much puts a smile on our faces. I will ensure your feedback is passed on to the staff. Thank you again, Allison Seymour Practice Manager
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Review titled Definitely changing doctors after this
Rated 1 star out of 5
by MissyKixx - Posted on 10 June 2024
What a joke. Had to wait until late to get this appointment just to be told there was, and I quote the doctor's exact words: "gunky stuff". Could've been way more professional. What a disgrace. For example, you don't just tell a child they have "gunky stuff" on their toy when they drop it in the mud! Also, was prescribed drops even though I was completely uncomfortable with them. Even the doc said they were no good for my eye infection but got them anyway. What a joke. I advise everyone to read reviews before you show up here.
Visited June 2024
Review titled Bedwell Medical Centre
Replied on 11 June 2024
Dear Patient, I am very sorry to read your feedback. I note you mention a late appointment so I would like to understand if you were seen by the extended access service. I would be most grateful if you could give me a call so I can research into this further for you. If you could call the surgery and ask for Allison Seymour I can obtain further details to investigate further.
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Review titled Great care received.
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
This week, in the afternoon, I became concerned about my child's rash that had been getting worse over the course of 3 days. I was a bit apprehensive of phoning so late in the afternoon to ask for advice when I know how quickly appointments go. However, the receptionist was very helpful, took details and checked with the triage doctor, who managed to call me, check photos and advise all within around 2 hours. I was so pleased with how quickly it was dealt with even though it turned out not to be a serious bacterial rash. Thank you to the receptionist and the doctor for being so accommodating.
Visited May 2024
Review titled Bedwell Medical Centre
Replied on 15 May 2024
Thank you very much for your feedback, we are very grateful and I will ensure the staff are informed. I very much hope your child's symptoms are improving. Thank you once again.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Maria Wheeler - Posted on 25 April 2024
I've been with this surgery for 20+ years and they've never let me down. Even recently I needed paperwork signed and it was done within a few days. Most of the time available for same day appointments when calling early in the morning and so very helpful with my disabled son. Never have I felt rushed or not listened to. So, if ever your looking for a good GP Practice, (and I hope Bedwell don't mind me saying this) I wouldn't hesitate in recommending them. Five stars from me.
Visited April 2024
Review titled Bedwell Medical Centre
Replied on 08 May 2024
Thank you so very much for your kind words. We do try our very best and it is extremely rewarding when patients appreciate our efforts. I will pass your message on to all our staff. Thank you once again, it is much appreciated.
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Review titled Helpful practice
Rated 5 stars out of 5
by Marie Piper - Posted on 05 April 2024
Two reception staff where very helpful on Thurs the 4th April both helped me one was at roebuck and one at bedwell I had to send photos to gp they helped by going through medical secretary's to email
Visited April 2024
Review titled Bedwell Medical Centre
Replied on 09 April 2024
Thank you Marie for your nice comments. I will ensure this gets passed onto the staff involved. Much appreciated. Regards, Allison Seymour, Practice Manager