Bedwell Medical Centre
Sinfield CL, Bedwell Cres, Stevenage, Hertfordshire, SG1 1LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredible practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
I registered with this surgery as i’ve been unable to get an appointment with my previous surgery and i have already been seen by them. It was about a lump i had found in my breast and the Dr saw me almost instantly. She was an extremely kind and professional Dr. Considering i had never met her before she made me feel extremely comfortable and i felt heard by her. Overall i am so satisfied with the service of this practice.
Visited June 2024
Review titled Bedwell Medical Centre
Replied on 10 June 2024
Thank you very much for your positive feedback. This is greatly appreciated.
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Review titled Excellent Service
Rated 5 stars out of 5
by Julie Scarratt - Posted on 13 June 2024
Amazing service from the receptionists, have been very helpful and a joy to talk to. I got a same day appointment which was unheard of at my previous practice. Sometimes a prompt appointment is needed, so I can't thank them enough. Dr was very kind and responsive to putting me in for some health checks. This was my first visit at this practice and would definitely recommend them.
Visited June 2024
Review titled Bedwell Medical Centre
Replied on 14 June 2024
Dear Julie, thank you very much for your kind words. It very much puts a smile on our faces. I will ensure your feedback is passed on to the staff. Thank you again, Allison Seymour Practice Manager
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Review titled Definitely changing doctors after this
Rated 1 star out of 5
by MissyKixx - Posted on 10 June 2024
What a joke. Had to wait until late to get this appointment just to be told there was, and I quote the doctor's exact words: "gunky stuff". Could've been way more professional. What a disgrace. For example, you don't just tell a child they have "gunky stuff" on their toy when they drop it in the mud! Also, was prescribed drops even though I was completely uncomfortable with them. Even the doc said they were no good for my eye infection but got them anyway. What a joke. I advise everyone to read reviews before you show up here.
Visited June 2024
Review titled Bedwell Medical Centre
Replied on 11 June 2024
Dear Patient, I am very sorry to read your feedback. I note you mention a late appointment so I would like to understand if you were seen by the extended access service. I would be most grateful if you could give me a call so I can research into this further for you. If you could call the surgery and ask for Allison Seymour I can obtain further details to investigate further.
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Review titled Great care received.
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
This week, in the afternoon, I became concerned about my child's rash that had been getting worse over the course of 3 days. I was a bit apprehensive of phoning so late in the afternoon to ask for advice when I know how quickly appointments go. However, the receptionist was very helpful, took details and checked with the triage doctor, who managed to call me, check photos and advise all within around 2 hours. I was so pleased with how quickly it was dealt with even though it turned out not to be a serious bacterial rash. Thank you to the receptionist and the doctor for being so accommodating.
Visited May 2024
Review titled Bedwell Medical Centre
Replied on 15 May 2024
Thank you very much for your feedback, we are very grateful and I will ensure the staff are informed. I very much hope your child's symptoms are improving. Thank you once again.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Maria Wheeler - Posted on 25 April 2024
I've been with this surgery for 20+ years and they've never let me down. Even recently I needed paperwork signed and it was done within a few days. Most of the time available for same day appointments when calling early in the morning and so very helpful with my disabled son. Never have I felt rushed or not listened to. So, if ever your looking for a good GP Practice, (and I hope Bedwell don't mind me saying this) I wouldn't hesitate in recommending them. Five stars from me.
Visited April 2024
Review titled Bedwell Medical Centre
Replied on 08 May 2024
Thank you so very much for your kind words. We do try our very best and it is extremely rewarding when patients appreciate our efforts. I will pass your message on to all our staff. Thank you once again, it is much appreciated.
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Review titled Helpful practice
Rated 5 stars out of 5
by Marie Piper - Posted on 05 April 2024
Two reception staff where very helpful on Thurs the 4th April both helped me one was at roebuck and one at bedwell I had to send photos to gp they helped by going through medical secretary's to email
Visited April 2024
Review titled Bedwell Medical Centre
Replied on 09 April 2024
Thank you Marie for your nice comments. I will ensure this gets passed onto the staff involved. Much appreciated. Regards, Allison Seymour, Practice Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
After having an initial phone call, I was invited to an immediate appointment. The doctor was extremely thorough and understanding and i greatly appreciated the level of the care given to my son.
Visited March 2024
Review titled Bedwell Medical Centre
Replied on 09 April 2024
Thank you for your positive comments. We very much appreciate it. Allison Seymour, Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Neil Saunders - Posted on 26 March 2024
Called in regard my hip and GP I saw explained what was required and arranged for me to have an X-ray to confirm what was happening. I have been a member of this practice since I moved to Stevenage and they have always responded excellently to my requirements. In recent times was having problems with a local pharmacy and the practice arranged for me to collect my prescriptions from an alternative pharmacy and the change over was seamless. I have always found all the staff helpful and polite when dealing and solving with any of my issues. In my opinion I rate the practice as 5*.
Visited March 2024
Review titled Bedwell Medical Centre
Replied on 28 March 2024
Dear Neil, we will always try and do our best to assist where we possibly can so thank you very much for your kind words, this is much appreciated. I will ensure the staff are informed.
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Review titled Speechless
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
I’ve contacted my doctors twice this year, first time was for a lump on my belly, I booked this online 5 weeks ago after trying to get a face to face appt through reception, I have a telephone call booked in this week (not sure how a doctor will access a lump over the phone, but hey after a 5 week wait at least I have an appt). Also, last week I emailed the doctor regarding a separate issue and got a message back asking me to book a face to face appt (for doctor to want a face to face surely they must be slightly concerned) I have just phoned the reception and they have said there is no face to face appts available, I’m at a complete and utter loss of what to do next. Just speechless
Visited February 2024
Review titled Bedwell Medical Centre
Replied on 13 March 2024
Thank you for your feedback. I would like to know further details to see if additional training is required to improve our service however as you have posted anonymously this is difficult. In general, when it is a telephone consultation, the doctors will take the history and if deemed the patient should be seen, they will ask the patient to attend. If the doctors request patients to make an appointment, they will state within a time period if they felt the patient needs to be seen sooner rather than later, if no time period has been given, then it is just a routine appointment when available. As mentioned, I would like to research into the concern you have raised further and I would be enormously grateful if you could call me at your convenience so I can obtain specifics from you. Allison Seymour, Practice Manager 01438 791391
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Review titled great doctor
Rated 5 stars out of 5
by Ann - Posted on 27 February 2024
In recent weeks I have visited Roebucks doctors on two occasions, and I have been very fortunate in seeing the same wonderful doctor (sadly I’m not able to name them) I have found them to be approachable and have never felt rushed. I feel like my concerns were listen to and taken seriously. I also felt that this doctor was very thorough and put me completely at ease and we even managed to have a laugh. This doctor is great asset to the surgery.
Visited February 2024
Review titled Bedwell Medical Centre
Replied on 01 March 2024
Dear Ann Thank you very much for your kind words. It is very much appreciated that you have taken the trouble to write on this forum to give us your feedback. Unfortunately I do not have your full name so unable to inform the specific GP you mention but I have passed your comments to all the GPs. Many thanks once again for your positive feedback. Allison Seymour, Practice Manager