Beech Tree Surgery
68 Doncaster Road, Selby, North Yorkshire, YO8 9AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A practice not coping
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
I have had several issues relating to appointments or getting through to the reception team. I received a message saying that following some blood test, a doctor wanted me to arrange for a call. Aline was included with the message, but it didn't work. I tried to call for an appointment, but was informed that the queue was over 30,so I went to the doctors. The receptionist was very helpful and said that I would get a call from a doctor. This was 4 weeks ago. Today I had an annual review appointment, but could not attend because of an upset tummy. I tried to call, but the queue was over 30. I tried to use the online service, but it was not available. Neither can I send emails or texts to explain. The anima system is hopeless. I cannot get to see a GP. This used to be a good practice , but seems to be suffering from a lack of staff and resources.
Visited December 2023
Beech Tree Surgery has not yet replied.
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Review titled Extremely inadequate booking system
Rated 1 star out of 5
by Martin Allen - Posted on 13 December 2023
Please, Beech tree surgery take a good hard look at your new anima booking system online. I have been trying to book an appointment but just get rebuffed every time. Apparently I am not allowed to telephone and actually speak to someone to book. So many of our friends and neighbours are relating the same experience. I am 71 next birthday. At the moment I can do things on line relatively easily. However it is more difficult to do things online for some much older people and for people who don't easily have access to the internet. This is not even anything like an acceptable booking service for patients, particularly for vulnerable patients. No complaints about the staff at the surgery. Having failed twice to get an acceptable response using anima, I have decided I will have to go in to the reception desk and see if I can book that way. Good job that I am mobile enough to do that.
Visited December 2023
Beech Tree Surgery has not yet replied.
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Review titled Much Improved
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Having been a long standing patient the last six months have seen a great improvement to all patient services since the arrival of the new practice manager. Having had dealings with her directly over the last few weeks she appears to be a much needed and positive breath of fresh air for the surgery after years of frustration I now feel much more content in dealing with my surgery. Long may it continue!
Visited November 2023
Beech Tree Surgery has not yet replied.
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Review titled Awaiting prescriptions
Rated 3 stars out of 5
by Glen Eden - Posted on 08 September 2023
Will not mention the problems getting to see a doctor, Firstly l contacted the Carlton surgery, spoken with the receptionist and asked if l could get a call back with a doctor, But see wanted to know personal details about my condition, this l was not happy with,but continued, l gave her all my systoms and conditions, which she said she is not medically trained and said l needed to speak to a doctor!!!¡!!!!, really what do you think l am trying to do, it's you making me tell you my personal health issues, Finally l got a phone call,again not from a doctor but a receptionist, saying the doctor has prescribed a cream for my condition, which when ready for collection, we will text you. I also ask if l could see a doctor regarding my prostate condition ,so an appointment was given, l saw the doctor who prescribed tablets, which l could pick up from Carlton, l explained that l was still awaiting some cream from 4 days earlier, he said they would contact me. Today 8,9,23 , it's been 11days awaiting my cream. And 7days awaiting for the tablets, so l called into the Carlton surgery l explained the situation, they said they have had the cream for over a week ?, But the tablets had only just arrived, so you've had the cream for over a week, so l have been in discomfort for an extra 7days, because you couldn't be bothered to connect me to come and collect, l bet if it affected you ,you'd get the call, very unprofessional, do you know what is going on, as a practice you need to train your staff better and to look out side the box, as their actions or lack of, affects people's welfare, and its avoidable if people do their jobs properly, sorry but it's true.
Visited September 2023
Beech Tree Surgery has not yet replied.
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Review titled Helpful telephone receptionist
Rated 4 stars out of 5
by Jo Swan - Posted on 20 September 2023
I rang today and the receptionist could not have been more helpful. He was kind and sympathetic, polite and very helpful.
Visited September 2023
Beech Tree Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Elaine petcher - Posted on 11 September 2023
Have recently moved to Selby two years ago. Having worked on reception for a GP Surgery for 13+ years I would like to say how delighted I am with the service care and professionalism at Beech Tree. I know how difficult it can be to get an appointment however the surgery is doing it's best and will get you in to see or speak with a GP. This morning I needed a repeat prescription item which is not on my repeat script. The receptionist who called me was very pleasant I felt she genuinely wanted to help me. Thank you so much for sorting this out for me with such speed and professionalism. I would like to thank you all at Beech Tree for your continued support help and understanding. It's a difficult job.
Visited September 2023
Beech Tree Surgery has not yet replied.
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Review titled Excellent communication
Rated 5 stars out of 5
by Sally - Posted on 22 September 2023
I had a query concerning links for a Covid jab. This was handled very efficiently. The communication was friendly, clear and very understandable. The resolution was quick.
Visited September 2023
Beech Tree Surgery has not yet replied.
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Review titled Fab People
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
I had an issue with my repeat prescription and multiple pharmacies, and l had critical mefs that couldnt afford to be delayed and thanks to my brill reception team, l had most of what l ordered the next day. They were so helpful and kind, but saying that, they always are anyway.
Visited August 2023
Beech Tree Surgery has not yet replied.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
I needed a repeat prescription and to register on line for an elderly relative with no internet access. The receptionist I spoke to on the phone was extremely helpful and sorted on line access.
Visited August 2023
Beech Tree Surgery has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Tracey Schofield - Posted on 02 August 2023
The online booking system now in place is fabulous! No more hanging on the phone frustratingly at 8am to try get through. Appointments are triaged for urgency and sometimes sending a photo of the problem means no visit which speeds up things. Today I had to call back and was allowed to keep my place in the phone line without hanging on, had this not been the case I would have had to hang on the line 50minutes. The reception lady was polite, professional and caring and offered to text me my nhs number to collect a prescription from any pharmacy. The clinical practitioner system also works great at getting people helped. The NHS is not perfect but I find Beechtree are doing all they can to improve the service to their patients. Thankyou!
Visited August 2023
Review titled Beech Tree Surgery
Replied on 15 October 2024
Thank you for your kind feedback. We are constantly looking at ways to improve our service. Our reception team work tirelessly to ensure our patients receive the most appropriate care, so your feedback is valuable. Many thanks, Lucy Operations Manager