Beech Tree Surgery
68 Doncaster Road, Selby, North Yorkshire, YO8 9AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to see GP. Systems are failing patients
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
This Surgery has really gone downhill since Covid. Their online booking is terrible and older people won’t understand it, plus it only works half days!! The phone system is worse. You literally cannot get through and are told basically don’t call unless you’re dying! We used to have a GP at Riccall but that’s now a thing of the past. You can be stood at the desk asking to see a GP and told to use the online system. How stupid is that? You’re in the doctors and can’t actually book! This Surgery is failing its patients just on trying to book alone. Terrible terrible experience and very stressful.
Visited March 2023
Beech Tree Surgery has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Stuart Kennedy - Posted on 13 April 2023
Contacted by the NHS for a check up, had ten day's to make an appointment via the link they sent, every time I tried on the link it came back as no appointments, tried to also make an appointment on the booking online system to no avail. Following a recent chest infection I had to wait 3 weeks for an appointment, I understand the practice as well as many others are struggling but this is well below par. Going to sign up at the local vet as I have been assured that I will be seen a lot quicker.
Visited March 2023
Beech Tree Surgery has not yet replied.
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Review titled Making Contact
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2023
At 2.30pm today the on-line facility was not functioning. Tried to telephone but was 30+ in the queue. There is not other option to enable contact / request an appointment / a call back etc. So, patients are "locked out". Not good from a patient support / care perspective.
Visited January 2023
Beech Tree Surgery has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
Telephoned for an appointment because I had chest pains & poor breathing. I had to go through triage when I was asked several questions & was told I would be contacted. The next day I received a text giving me an appointment 14 days later! Totally unacceptable. I want to transfer to another practice with a better reputation.
Visited January 2023
Beech Tree Surgery has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Had several poor experiences at the practice, there is a real lack of care here now and there is one receptionist I avoid as she has had me in tears more than once, health issues are openly discussed at reception with no privacy at all. I genuinely feel like it’s a fight now to get an appointment and it feels so stressful going in, there is hardly any point in ringing as they usually don’t answer the phone, online services are poor, today it’s not working for some reason. It used to be a good practice but sadly not any more.
Visited December 2022
Beech Tree Surgery has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
The online appointment booking service is ridiculously complicated. I was turned away from the actual reception and told to book online despite the fact that I was the only patient there. Now having to wait 19 days for telephone contact by a 'clinician'. This surely can't be acceptable, especially as I need to speak to an actual GP. One wonders who actually triages these on line forms. Whoever it was clearly missed the point. What an appalling way to run a "care" service. Such a shame because this used to be a good GP practice
Visited October 2022
Beech Tree Surgery has not yet replied.
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Review titled Gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
Rang in the morning contacted back 7 hrs later with the advice to go to the hospital urgent treatment centre or pharmacist as no doctors available for a week.
Visited October 2022
Beech Tree Surgery has not yet replied.