Beeches Surgery
9 Hill Road, Carshalton, Surrey, SM5 3RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Timely appointments
Rated 5 stars out of 5
by Chris Nutting - Posted on 15 August 2024
I had a problem and was able to see a doctor within 24 hours which was followed up with a quick blood test
Visited August 2024
Beeches Surgery has not yet replied.
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Review titled Friendly and efficient staff
Rated 4 stars out of 5
by Verity - Posted on 15 August 2024
I was able to get an emergency app on the day and the process was friendly and thorough. Reception team are always very helpful.
Visited August 2024
Beeches Surgery has not yet replied.
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Review titled Amazing turnaround
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Been with this practice for years and prepost covid was thinking of leaving as it was so stressful and upsetting dealing with the receptionists and trying to get seen. Recently my experiences have been wonderful. Ive been able to get appointments, the staff have been polite and efficient and the dr I saw was so dedicated ,and thorough. I felt cared for and I wanted to say Thank you for making my overall experience so pleasant . We know its a hard and sometimes thankless job but I wanted to know that this change in the way you deal with your patients is so appreciated and has not gone unnoticed. The nurse I saw was also very efficient so thanks the whole team .
Visited April 2024
Review titled Beeches Surgery
Replied on 17 April 2024
Dear Patient, Thank you for your encouraging feedback. We are always endeavoring to provide the best care to our patients and its humbling to hear it has been noticed and is appreciated. I have shared your feedback with the staff. Kind regards, Beeches Surgery.
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Review titled Great Service
Rated 5 stars out of 5
by Elizabeth A - Posted on 05 March 2024
I come to the GP quite often and i always receive great service. One time, I had been Informed I had high cholesterol the previous week and when i came back, the doctor i saw was very helpful. He explained the bad & good cholesterol, how to improve my lifestyle and I was really impressed because he didn’t rush me out the door !! Sadly I’ve forgotten his name but he is a consultant GP. Keep up the good work Beeches Surgery!
Visited January 2024
Review titled Beeches Surgery
Replied on 18 March 2024
Dear Ms. Elizabeth, Thank you for your positive feedback. We are happy that your concerns were taken care of and you were looked after by the staff. We will share your feedback with the GP. Kind regards, Beeches Surgery
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Review titled Speedy Service
Rated 5 stars out of 5
by Hugh - Posted on 09 October 2023
I handed in a letter at the Surgery requesting routine blood tests last Wed afternoon. At 3pm the next afternoon I received a text message from the Surgery informing me that the blood test paperwork was ready for me to collect. That's what I call excellent service. Thank you.
Visited October 2023
Review titled Beeches Surgery
Replied on 11 October 2023
Dear Hugh, Thank you so much for your feedback, we will pass it to our team as its very encouraging for the staff to hear that their hard work is getting appreciated. Thanks again and please contact us if you need anything else. kind regards, Beeches Management Team.
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Review titled Last minute appointment
Rated 4 stars out of 5
by Sue Harrison - Posted on 19 October 2023
I was able to get an appointment for today when I expected to have to ring tomorrow morning. I normally find that it is hard to get an appointment for the same day so I am relieved to have been able to get this one.
Visited October 2023
Review titled Beeches Surgery
Replied on 23 October 2023
Dear Sue, Thank you so much for your response. We are very happy that we were able to give you an appointment on the day. We will pass your feedback to the staff. Kind regards, Management team.
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Review titled Super professional service
Rated 5 stars out of 5
by Sean Crowley - Posted on 19 October 2023
At very short notice, the Beeches Surgery team was able to register my wife as a patient and offer her an immediate appointment with a doctor. A very impressive performance which was incredibly significant for us, given how poorly my spouse was.
Visited October 2023
Review titled Beeches Surgery
Replied on 23 October 2023
Dear Sean, Thank you so much for your feedback. We appreciate your positive feedback and will pass it on to the reception team. Kind regards, Management Team.
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Review titled Wonderful service
Rated 5 stars out of 5
by Siobhan Chadd - Posted on 22 May 2023
Wonderful service. Lovely receptionists, easy to get through on the phone and get an appointment with the Dr and nurse. All my enquiries were answered and looked into. Thank you.
Visited May 2023
Review titled Beeches Surgery
Replied on 23 May 2023
Dear Siobhan, Thank you for your feedback , it is much appreciated. I will pass on your comments to the team, it is very encouraging to hear your positive experience with our surgery. Best wishes.
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Review titled Efficient system
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
Just a thank you; I left a query online about accessing records and was telephoned less than 24 hours later with appropriate information. There was also a follow up call.
Visited March 2023
Review titled Beeches Surgery
Replied on 23 May 2023
Dear patient, thank you for your feedback, it is much appreciated. I am so glad that the new service on accurx online booking as working as planned. Best wishes, Aleema
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Review titled Very efficient service
Rated 4 stars out of 5
by Dorothy Porter - Posted on 10 March 2023
I have found reception staff to be very helpful and responsive. Following blood tests I called the next day to arrange an appointment expecting to wait a week or so for results to be back, the receptionist informed me the results were in and already commented on by GP who asked for a telephone consultation with me, I had that discussion with the GP on the same day, and medication was prescribed and started 1 day after blood test taken. This is a fast efficient service.
Visited March 2023
Review titled Beeches Surgery
Replied on 23 May 2023
Dear Mrs Porter, Thank you for your feedback, it is much appreciated. I am so pleased that you had a timely appointment with the GP for your queries. I will pass on your comments to the team and it is very encouraging to hear positive remarks for their hard work. Best wishes, Beeches Surgery