Beechfield Medical Centre
Beechfield Gardens, Spalding, Lincolnshire, PE11 1UNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Triage Concerns
Rated 2 stars out of 5
by Rottweiler - Posted on 21 July 2023
My partner last year contracted MRSA and spent a month in hospital. On this Tuesday he had a biopsy to check whether there is any MRSA left in his knee so he may have the knee replacement he really needs. On Thursday as instructed to remove outer dressing to view the wound sites. The wounds were swollen one much more than the other and was infected. Contacting GP surgery to ask for antibiotics in the short term to head off anything further and was told no more appointments were available that day. Receptionist didn't check it might be important for the patient even though informed of the previous MRSA. I called back for my partner and was told an appointment had appeared which was booked and posted photos to the link. requested. However if I had not pursued this he could well have contracted MRSA again. Surely receptionists should check on these occasions that it's ok to wait for another day rather than a brush off to 111 or AandE to allow patients to get the help they need. I am so angry that the receptionist can be instrumental in the potential of life changing illness
Visited July 2023
Review titled Beechfield Medical Centre
Replied on 24 July 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
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Review titled Lovely and friendly
Rated 5 stars out of 5
by Chance Savic - Posted on 31 July 2023
Examined Chance fully, made him feel at ease and helped to clean his back due to the residue of the plaster which was there. Examined him and explained everything he was checking for. Was very patient with Chance throughout. Very friendly.
Visited July 2023
Review titled Beechfield Medical Centre
Replied on 02 August 2023
Dear Mr Savic, Thank you so much for taking the time to leave a review. I am pleased to hear that you have had a good experience and I will be sure to pass your kind comments on to our team who will certainly appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Unable to get a physical appointment
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
Need a urgent appointment stroke survivor. Dizzy could fall. 45 in call then no app. 111 app 14 in queue. Next day gp 32 in queue. Gp call back pm. Call again after 14.00pm. Told really busy. Need to come to surgery as Practice Manager doesn't take calls. Have to physically come to surgery to fill in form to complain. Told Gp could ring up to 6.30 pm to discuss my symptoms. Very emotional as bereathed. No empathy from reception. Just Told over and over again everyone in same boat Busy. Then got phone call from lovely sympathetic Gp . Seen immediately. This surgery has a new second surgery . Old surgery empty when I arrived. I know primary care is busy but this surgery is lacking in providing appointments. Unapproachable and dismissive over the phone. The clinical staff are wonderful when you can eventually see them. I can't fault the eventual care i recieved. But today I was frightened my Stoke was extending. Something needs to be done so patients can be seen in a timely manner. I apologised to reception to the reception staff when physically at the surgery. But I was able to do that rather than go to A/E which was my next destination
Visited May 2023
Review titled Beechfield Medical Centre
Replied on 05 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
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Review titled Very smooth & speedy response
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Have used the online services for the first time. Within a relatively short time of completing the online form I was contacted by a medical secretary and the nurse practitioner and appointment was made for me to see a physiotherapist the next day. I must say I was not only very impressed with the quick response I had, but also the efficiency and professionalism of the practice and the staff. Brilliant all round!
Visited February 2023
Review titled Beechfield Medical Centre
Replied on 08 February 2023
Dear Patient, Thank you for your review and kind words regarding our staff. I am pleased to hear that you had a positive experience at the practice and will be sure to pass your comments on to the team who I know will really appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Blood test results not acted upon
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Yet again early this year a blood test indicated abormal thyroid related results. I had to request this test, never routinely sent. Only checking on my nhs app lets me know there's an issue. No mention of a repeat test or change to medication. I was in the same situation between 2019 & 2022 whereby levels were constantly shown to be abnormal. Only a trip when unwell with serious related symptoms meant that medication was finally reviewed. I have no faith in them so moving GP
Visited February 2023
Review titled Beechfield Medical Centre
Replied on 17 April 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
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Review titled Made to feel comfortable
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
The nurse I saw for my appointment was very friendly and of a caring nature. This nurse took the time to listen to my worries and I never felt rushed. It was the best experience I have had with any GP practice. I want to thank this nurse again for everything she did at my appointment. This nurse is an asset to the practice.
Visited January 2023
Review titled Beechfield Medical Centre
Replied on 08 February 2023
Dear Patient, Thank you for your review and kind words regarding our staff. I am pleased to hear that you had a positive experience at the practice and will be sure to pass your comments on to the team who I know will really appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Gabriela B - Posted on 05 January 2023
For the last few months, i contacted my GP practice for my son,my self and my husband. I always received grate advice, the doctors, nursers and other medical staff are kind,very polite, making me to feel safe.Moreover, they are so professional and kind, giving me the time to talk, reassuring me in good maner and with nice words which is grate when we get stressed and worry . Also, they always offer at least a telephone consultation which is grate at this hard NHS time. I really thank to all of the staf and i really appreciate all you support. With gratitude Gabriela Buia
Visited January 2023
Review titled Beechfield Medical Centre
Replied on 19 January 2023
Dear Gabriela, Thankyou so much for taking the time to leave such a glowing review. I am pleased to hear that you have had such a positive experience with our practice in relation to your families health recently, and hope that we can continue to provide you with 5 star care. I will be sure to pass your comments on to the team, who will surely appreciate them. Kind Regards, Melissa - Practice Manager
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Review titled Great staff if you can get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 December 2022
Tried to book an emergency appointment, was told there were none left and to try again tomorrow or contact 111. Worried about my symptoms so did go to 111 online and the answer was get an emergency appointment with your GP. On the phone to the surgery at 08.00 - 37th in the queue. The quality of the staff does not mean much if you cannot actually get to see some one
Visited December 2022
Review titled Beechfield Medical Centre
Replied on 22 December 2022
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager